Google 
1,327 reviews
4.9/5 average rating
Laurie Condie
Alfredo Bittencourt
"If you go there, look for Mike. One of the best salesperson I've had in a long time. Not only he did the sales flawlessly, he also helped me with after-delivery issues I had, making the whole process a lot easier to get figured out and fixed."
2 years ago
Google review
erin mutch
"From the online sales staff who answered many emails to Freddy in store helping with selection of the right tub to the store staff who answered all of my dad’s electrical questions (!) to the delivery team, we’ve been so happy with the service from Jacuzzi. Our tub was hot and ready for the morning of Dec 24th and we’ve enjoyed it as much as we knew we would..." Read more
2 years ago
Google review
Shawna Kwan
"I'm very pleased with my Jacuzzi experience thus far. I was a Beachcomber customer for almost 12 years and I became very frustrated with their lack of good customer service which is why I was excited to switch. From the moment I walked into the Jacuzzi store, I felt like they genuinely cared about my business. I've really enjoyed every step with them and I'm..." Read more
2 years ago
Google review
Jackie McKenzie
"Liz and team at Jacuzzi Kitchener were amazing! She’s very knowledgeable about the product and was able to give us more information about their tubs than anywhere else we went. Everything from purchase to installation was included and the communication was excellent. Would highly recommend!"
2 years ago
Google review
Justin Winechuk
"We had a great buying experience from Jacuzzi! The tub arrived when expected (which has been rare due to pandemic supply issues with all other manufacturers), and was delivered with white glove service. We have been using the Jacuzzi nightly and are so impressed with the performance. Michael was great to deal with and available to answer any questions we hav..." Read more
2 years ago
Google review
Jen O'Sullivan
"Wonderful sales staff took great care in answering our questions and taking care of any issues or concerns. E-mails were answered promptly. Installation hasn't happened yet for us ....but great care was taken to let us know when everything was arriving and how install would take place."
3 years ago
Google review
![Sarah Nicholson [Staff]](https://dxnrs23s9bsky.cloudfront.net/fit-in/100x100/1640451503914-2263_small.jpg)
Sarah Nicholson [Staff]
"Fantastic people, fast and easy set up and everything was done in a matter of hours! Would absolutely recommend buying a hot tub from Jacuzzi Burlington!"
3 years ago
Google review
Shaun M
"Very happy with the experience with the Jacuzzi Vaughn location. Jenn our sales rep was knowledgeable and kept me updated throughout the process and as well provided us a live hot tub 101 session to prepare us for future maintenance. The hot tub is wonderful and couldn't ask for a better end to end experience! Thanks so much!"
3 years ago
Google review
Sue
"Freddy is a great help. He is very knowledgeable of all the products. We have known Freddy for a couple of years and has never steered us wrong. We love our hot tub. Thanks Freddy"
3 years ago
Google review
René Daré
"We are very happy with our new hot tub so far. Alissa was really great during the whole process, giving us confidence to proceed. The actual delivery took a bit longer than expected, but that's understandable given the current circumstances."
3 years ago
Google review
Candace Black
"From start to finish the process was effortless. Great communication from all employees in regards to prices, inclusions, delivery dates and instructions. Everything was on time and as ordered, and the stores support team has been amazing in answering questions quickly and clearly. The prices were affordable (we bought during their anniversary sale) and qual..." Read more
3 years ago
Google review
Michelle Morris
"Great customer service leading up to the installation of our hot tub and quick to answer any questions we had once it was delivered. We are thrilled with the product we chose!"
3 years ago
Google review
steve whate
"Brendan spent a long time with us and answered every question genuinely. The excellent service continued after purchase as he followed up with delivery and helped get the water set right on start up. Great purchase experience!"
3 years ago
Google review
Rosa Lionetti
"It all started off on a long weekend we went out shopping my husband and I for a hotspa because Jacuzzi is close to home we obviously save the Best for last we’ve had many experiences out there but Jacuzzi was an ultimate the service was great not pushy spent a time with us we need the right questions to ask given our past experience in only one before you k..." Read more
3 years ago
Google review
Sean Peschi
"When you are serious about upgrading your space with a spa check in with my man Christian. Christian, provided us with the ideal solution for our space and budget on an accelerated timeline compared with any other option. Christian also provided a list of contacts for the pad installation and electrical hook up. After installed, Christian, personally walk..." Read more
3 years ago
Google review
Brian Lafazanos
"Start to finish, one stop shop, excellent product, fantastic service! You get what you pay for. Thank you, Kevin, for my dream hot tub!"
3 years ago
Google review
Valerie Mills
"Right from the initial visit to the Whitby location through to installation we have been very, very happy with our Jacuzzi hot tub purchase experience. Natalie has been a pleasure to deal with, knowledgable, customer-focused, consistently following up and keeping us informed throughout. Delivery was quicker than we expected, the inclusion of electrical made..." Read more
3 years ago
Google review
Angela Harrison
"Excellent working with James. The hot tub is absolutely amazing. Electrical guys were also amazing and the delivery guys! Could not ask for better customer service."
3 years ago
Google review
Marco Mucciarone
"I was very pleased and happy with the customer service when I purchased my first jacuzzi hot tub at the Vaughan location store. They were able to work within my budget and provided me with different options and styles to suit my needs. I would highly recommend anyone to invest in a jacuzzi hot tub and visit the Vaughan store."
3 years ago
Google review
Larissa Gagliardi
"We had a great experience with Jacuzzi! From the initial sale experience to the installation. They were with us every step of the way. Will definitely recommend!"
3 years ago
Google review
Grant Connelly
"We recently received our jacuzzi Soul which arrived earlier than expected. Everything so far has been perfect with our tub. When contacted for questions about our first tub, the staff have been very quick to respond and were able to get the right answer even if they didn't know right away. We were back and forth about different tubs for months but really gla..." Read more
3 years ago
Google review
Stephen BELL
"After visiting 3 other hot tub stores I finally went to a Jacuzzi store. From the start, the sales person did not make the experience feel like a sales pitch, the simply told me about their Jacuzzi and did not compare it to anything else on the market like the previous stores I visited. What really interested me was their Jacuzzi for Life program, whether yo..." Read more
3 years ago
Google review
Jessica Scheuermann
"Overall, a good experience buying from Jacuzzi. Positives: * Helpful, knowledgable Sales staff (Ashley) * Weekly updates on delivery, ensures you always know when your tub is arriving * Product itself - tub is AWESOME * Electricians included with the cost were prompt, friendly, and professional Negatives: * Delivery experience not great: late arriving, too..." Read more
3 years ago
Google review
Tim Coverdale
"Keri and I were extreemly happy with initial store meeting and professionalism explaining tubs, this led to purchase. Delivery and start up went well. We are happy with our tub."
3 years ago
Google review
"Zack our Jacuzzi Rep was top notch. We went to the Burlington site to peruse the hot tubs they had onsite. Zack was informative, friendly and professional. Shaney at head office was very informative as well. Compared to other Hot Tub companies we visited, we feel that Jacuzzi offers not only the best customer service, - but the TOP product. We have rece..." Read more
2 years ago