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1,567 reviews
4.9/5 average rating
Dave Repchuck
Michael Balazs
"We bought our Nordic Hot Tub from the Wellness shop last month and it’s the best investment we have made! If you are thinking about buying a Hot Tub I recommend you checking out the Wellness shop. Very professional and informative staff! A big thank you to Erin!"
2 years ago
Google review
Mari Donkers
"Great job delivering it works fine I enjoy it thanks"
2 years ago
Google review
tony LeBlanc
"Look no further if you're wanting a superior hot tub at a reasonable price. We did a lot of research when looking for a quality tub, checking out all the big names and found Jacuzzi to fit the bill by far. The sales associates at the Barrie location answered all our questions and we had a lot of them! They were great to deal with, providing solid advise a..." Read more
2 years ago
Google review
Andy Mccudden
"Great customer service"
2 years ago
Google review
Jasmine Peter
"from initial phone call to delivery to customer service this is the go to place ! Staff super knowledgeable and friendly. full of enthusiasm. Thank you John and coworker (sorry - i forget the name) for the best delivery experience. and Natalie the wellness expert! wow !!! just amazing. oh btw we looooooove this plug n play. and the price was half than at Ott..." Read more
2 years ago
Google review
Marie Greenall
"We had our 2007, J335 hot tub serviced by Matt and Ryan in late August of 2022. The gentlemen were very efficient with the diagnostic and isolated the problem right away. The circuit board was replaced in a timely fashion and I was impressed with their professional attitude. The gentlemen were knowledgeable and extremely competent with their checks and doub..." Read more
2 years ago
Google review
Alex Parmar
"Very nice people, they give you proper time to listen you and help you with all your needs. They have different options. Must explore when you need a hot tub, swimming pools or a spa bath."
2 years ago
Google review
Brenda Laframboise
"We recently purchased a Nordic Retreat SE from the Wellness Shop at Jacuzzi Barrie. The service was excellent, from the beginning quote, to the white glove delivery and the assistance with the chemicals and the set up. Our sales associate is just a phone call away for help; he returns our calls immediately, and is very helpful and supportive. We love our ne..." Read more
2 years ago
Google review
Rob A
"Excellent service and amazing tub!"
2 years ago
Google review
Melissa
"We had a great experience with Jacuzzi. Brendan was very helpful and knowledgeable and took the time to answer any questions we had, and answered our emails quickly, even on his day off! Delivery was quick and efficient and we loved that everything was arranged for us with the electrician. Service department is quick to respond to emails. Overall great frien..." Read more
2 years ago
Google review
ken allim
"Liz was friendly and gave excellent customer service."
2 years ago
Google review
Anix Developments
"Christian from Jacuzzi is the absolute best. He took care of me and my family from start to finish. Not only was he available whenever we had questions he always had answers for us and always provided solutions. 10/10 would most definitely recommend!!"
2 years ago
Google review
Chris Nelson
"We had an older model J-375 (2006) and loved it. We moved into a new house and left the tub when we moved. Purchased a brand new J-375 (2022) and love the new look and features! The jets on the lounger are a great upgrade as well as the cup holders. We have zero regrets with our purchase and use the spa all the time. We have only owned a Jacuzzi brand tub an..." Read more
2 years ago
Google review
Sean Richter
"These guys do a fantastic job!. They show up on time with all the needed chemicals and equipment to keep your tub operating like new! I would recommend them to anyone that doesn't have the time for regular hot tub maintenance."
2 years ago
Google review
l young
"Just purchased our 2nd tub(included the first with our house sale)."
2 years ago
Google review
Owen S TV
"Great service from the wellness shop Jacuzzi team! Fast, knowledgeable and reliable - would highly recommend them!"
2 years ago
Google review
John Petropanagos
"Jacuzzi J-475 is our first hot tub and it is absolutely amazing from the high end construction to all the adjustable jets! We recently had it serviced and a big shout out to Eric who went over and beyond in finding the issue and following up....even on his own time! The customer service team from the Jacuzzi office have also followed up with us. Our Jacu..." Read more
2 years ago
Google review
Michelle Werbowski
"We recently needed to replace a pump. Given that the hot tub is 7 years old, it didn't seem unreasonable. I found a replacement pump in the US and my jacuzzi repairman didn't try to do a "hard sell." He helped me price compare to ensure I was getting the pump at a reasonable Canadian price. In the end, the repair didn't take very long, so I was also given a..." Read more
2 years ago
Google review
DIANE BROWN
"Awsome service! I absolutely love my new lid and lifter! Wellness Shop kept me updated on the progress of my order so I always knew what was going on. Thanks for everything! keep up the good work!!"
2 years ago
Google review
Kyle Van Gaalen
"Just purchased my first massage chair from Freddy here and I can't say enough . I don't even have the chair yet but he took the time to demonstrate it for me and I will say by far the nicest interaction I've had. No pushing sales just explained every component and feature this chair has. The Dreamcatcher ZA170 model. Thank you Freddy and will be in to buy..." Read more
2 years ago
Google review
S B
"Highly recommend Jacuzzi. Always have great service with anything we need. We’re absolutely loving our Jacuzzi Soul."
2 years ago
Google review
Ryan Labranche
"Our dream has come true! We started looking into hot tubs about a month ago when we walked in and met Liz. From the very beginning she listened to our needs, budget, and features we were looking for in a hot tub and went above and beyond to ensure our hot tub experience went smoothly from start to finish. Hands down would recommend jacuzzi wellness Kitchener..." Read more
2 years ago
Google review
Gary Aguiar
"Great staff, lower price compared to other stores. My family is extremely pleased with our purchase and look forward to swimming all year round!"
2 years ago
Google review
Jon P
"From start to finish the team at Wellness shop has been incredible. The knowledge and level of customer service from their sales and service teams are like none other. Jennifer Gaetano from the Vaughan location has been amazing. She has been great at answering any questions. Our entire family love the new addition to our backyard. Thank you Jennifer and the..." Read more
2 years ago
Google review
"I called the Wellness Shop to book an appointment when I was receiving a "low flow" message on my hot tub. On the day of the appointment, the technician called before arriving. I was impressed by the technician's professionalism and knowledge. He thoroughly checked all the mechanics of the hot tub and determined that the issue was the need for a more regul..." Read more
2 years ago