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1,276 reviews
4.9/5 average rating
Randy Wilson
Donald Janzen
"My wife and I have just recently purchased a hot tub from the Wellness Shop in London. We are very please with the professional attitude of the sales people. Michael Boyle helped us find the tub suitable for our needs and budget. He helped us understand and see the commitment Jacuzzi has for their products. Any issues we had during start up at our home were..." Read more
2 months ago
Google review
Joanne Spasoski
"We had Matthew come out Thursday of this week. I was very pleased with his knowledge and expertise. He took the time to go over many things with me over the phone as I was at work plus explained things to my husband at home. The service was excellent! I was made aware of the specials that were on for the chemicals. I normally drain and clean my tub..." Read more
2 months ago
Google review
Brian Medeiros
"The technician was very professional and thorough in diagnosing leak in my hot tub. He arrived on time and took the time to explain what was needed for the repair."
2 months ago
Google review
Stephanie Hooker
"They were able to fix my hot tub within a matter of minutes after 2 previous companies could not. Very happy with the service. Especially with Alisha who completed the repairs."
2 months ago
Google review
John Karkoutlian
"Excellent friendly and knowledgeable service."
2 months ago
Google review
Kim Raïssis
"Fantastic service. Thorough cleaning done expertly. Friendly staff."
2 months ago
Google review
Dino Toste
"Great customer service, they call back to follow up have been dedicated to fixing your problem on every visit. I can’t complain about the J355 I bought years ago and still looks amazing. Jacuzzi is definitely the best quality hot tub you can buy on the market right now."
2 months ago
Google review
Dory Robertson
"The technician was fantastic, friendly, knowledgeable and fast. Will recommend their services in the future and will use them ourselves. Thank you."
2 months ago
Google review
John Haire
"John and Barb here. It was time to write and share our experience! Jay was professional, fixed the issue and never gave up. The work is excellent, timing come our home was great and a very fair price. Also the continued dialogue was a nice treat being kept in the loop at All times!! Thank you very much"
2 months ago
Google review
Srinivasan Sarman
"We have got our swim spa from Jacuzzi in 2022 and it has been a great experience since then - not only was it a quick delivery in the market where every hot tub needed 6 months to 1.5 year wait time but it was also the great customer service we received. Thanks to Julie it was such a nice experience - she is just awesome!I had some issue with my swim spa in..." Read more
2 months ago
Google review
Terry stjames
"great customer service, and quick to respond to my hot tub needs."
2 months ago
Google review
Marcene Sowten
"If you need to email or call the wellness shop, you will get a fast response and your questions answered. When the technician comes out to your house they are extremely professional & courteous and show you things about your hot tub you might not know. I look forward to them coming out and leaving me with a clean fresh hot tub. I only use Jacuzzi products fo..." Read more
2 months ago
Google review
Simon Pitts
"Barrie Jacuzzi was my 3rd stop in finding a hot tub for my house… And I must say, the time Stu took to explain it all to me was amazing. There was no pressure to buy anything and he really just enjoyed providing information on all brands so I can make the best choice possible. After a week or two I decided on a j245 and have never been happier. From purchase..." Read more
2 months ago
Google review
Ed Fry
"Staff is friendly and knowledgeable. Their excitement about the products are infectious. Very inviting atmosphere in store. Online was great too. Very quick to reply to emails and answer questions."
2 months ago
Google review
Debbie Sprentz
"Amazing customer service provided by service provider/Jay. Attention to detail, very personable and willing to go above and beyond to troubleshoot and determine why the error code was identified. Excellent customer service! Suggested follow up and what to do should it happen again."
2 months ago
Google review
Wally Kolcun
"Service man arrived on time Diagnosed problem & replaced # 2 pump Excellent work"
2 months ago
Google review
ryan babin
"Awesome experience dealing with Mitch! Made life easy with top notch service. Hot tub came earlier than promised too! Will definitely recommend 13/10"
3 months ago
Google review
Richard Harrison
"Always responsive and professional. Service techs that arrive are knowledgeable and helpful in solving problems. Have had them out 3 times over the years I've owned my hot tub and they have not disappointed. Thank you!"
3 months ago
Google review
Scott Williston
"Awesome experience from the moment we walked in the door. Mike was welcoming and very helpful from shopping to delivery. If you are looking for a no pressure spa shopping experience Mike and the team should be your first stop."
3 months ago
Google review
Darlene Utarid
"Jen was amazing and very thorough from helping us to pick the right tub for our family, coordinating our install and also walking us through the set up to get our water just right. I would highly recommend the Wellness Shop at Jacuzzi Vaughan for all your spa needs."
3 months ago
Google review
Steven Rogers
"The wellness team helped service our 2012 Jacuzzi that locked in an FL-1 error. Dan showed up and immediately identified the issue (circulation pump had died). He then helped resolve an air lock, and even came back to check in, deliver new head-rests and give the weekly chemical application run-down. Prior to booking an appointment I had some great interacti..." Read more
3 months ago
Google review
Alb Shqip
"Buying our hot tub from Jacuzzi was the best choice ever. They offered great service all the way. Alissa was amazing! She was very patient explaining the process of purchasing, organized installation and she came home to help us on how to use chemical. We are very happy with this purchase and we’re enjoying our jacuzzi every day !"
3 months ago
Google review
Bruce Lyle
"Thank you Wellness for looking after all the details on my Jacuzzi Hot Tub install, everything went as planned, lots of communication leading up to the install and great follow up with Matt. Highly recommended!"
4 months ago
Google review
Russell Durrant
"Phenomenal experience with the entire team at the Wellness Shop. Great support when we were figuring out what unit we wanted to buy. Lots of great consultative advice. Love the one stop shop approach (delivery and electrical hookup were all included and the project was very well managed without too much for us to do!!!). The only item that was extra was g..." Read more
4 months ago
Google review
"Both pumps were leaking, one had to be replaced and the other just the wet end of the pump replaced. Found out through the repair expert that we were over sanitizing the tub which lead to the 2 issues we had. All fixed! Got a lesson on chlorine and shock and how the 2 work in a hot tub. Left us with a schedule of things to do to maintain a balance for..." Read more
2 months ago