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1,276 reviews
4.9/5 average rating
Dave B
Alison Evans
"Had a fantastic experience with Matthew the tech who was out to my home. So patient and thorough, made me feel really comfortable as I am new to owning a hot tub. Service from Krystal L helping book my appointments and walking me through what was available also a great experience."
7 months ago
Google review
Sinisa Trifunovic
"We are so happy with our experience at Wellness Shop. Jenn has been amazing from taking her time to explain the different packages that are offered to passing by our home to show us how to maintain our Jacuzzi. We went to a few hot tub stores to compare things, but Wellness Shop was by far our best experience. We are so happy we decided to purchase our Jacuz..." Read more
7 months ago
Google review
AMANDA GALLOWAY
"We had a fantastic experience purchasing our first Hot Tub Ashley was very knowledgeable and able to answers all our questions to help us pick the right hot tub for us Purchasing was easy and quick. Communication about delivery was received and delivery was quick and easy. The delivery person also took the time to walk us through how to use the hot tub and a..." Read more
7 months ago
Google review
Westly Wright
"The sales & service here was awesome. Matt was my sales person.He was knowledgeable & very helpful. All my questions were answered. No pressure was ever present. Delivery & installation were both on time & no problem.. Crane just picked it up & plopped it down. So fast. I went with the 14” expert. Start up, Operating it, & maintaining it has been a breez..." Read more
7 months ago
Google review
John Howie
"Our new Jacuzzi tub is great to relax in at the end of the day. We generally bounce around from seat to seat as each one targets different areas. Overall we love our tub!"
7 months ago
Google review
Jenny Ma
"There were some leaking at the bottom of my spa, and I booked the service on line and the technician fixed it properly. Very good and professional service, with very impressive online appointment system. Definitely recommend for any isssues you may have for your hot spa."
8 months ago
Google review
Ryan Mclaughlin
"Jacuzzi is an awesome company and they stand behind their products. We have purchased three hot tubs and all have been great purchases. We love their products that you can order online and they arrive quickly and work amazing. Thanks Jacuzzi!"
8 months ago
Google review
Loretta Garbutt
"We found this company through a random online search after almost using a different company to buy a hot tub. Wellness Shop was a real find! We were impressed with their customer service, pricing and their promises were met. The tub arrived within two weeks and up in running soon after."
8 months ago
Google review
W M
"Great quality and excellent service. Thanks Freddy for your help!"
8 months ago
Google review
Patricia Keller
"Very happy with our jacuzzi! Great customer service!"
8 months ago
Google review
Kevin Turnbull
"Alaina was very knowledgeable and went above and beyond with her assistance. Delivery crew was excellent and professional Electrical installation was done very neatly and professionally. Would highly recommend them"
8 months ago
Google review
Brad Arsenault
"A solid customer service experience is everything. When I wanted to buy my 2nd hot tub, I didn’t think twice about reaching out to Jacuzzi Ontario. The online team was very thorough and always following up to make sure I was satisfied. I have always had a great experience with this team. Thank you."
8 months ago
Google review
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"Would like to thank Stewart for helping me pick the new hor tub! He was helpful, didn't waste my time, was transparent about pricing. He always followed up and informed me of my order. I love the hot tub and so does my family!!! Thanks Stewart, keep up the great work! Cheers"
8 months ago
Google review
Tammy Diceman
"Very helpful, and informative."
8 months ago
Google review
Irina Rodionova
"We bought jacuzzi hot tub from Wellness Shop and had great experience. Staff is very knowledgeable and can explain pros/cons of different models to make the right choice. The whole process is well established with purchase, follow ups, installation and setup so all we had to do is be at home for the delivery. You can get a lot of valuable advises from the te..." Read more
9 months ago
Google review
Jim Bergeron
"From the first meeting with Freddy at the store till the tub was delivered, we have had nothing but 5 star service !! One of the best experiences we have had with a large purchase. Thanks to Freddy and the team , Well Done. Totally recommend the team at the wellness shop. Thanks"
9 months ago
Google review
Mariana Gomez
"We are very happy with our purchase. The delivery was done as per planned and the service was great as Zach was very helpful and addressed each of our questions and concerns immediately."
9 months ago
Google review
Richard
"This place was fantastic, Freddy was the absolute bomb! Love our new tub!"
9 months ago
Google review
Darren LeCraw
"Bought a refurb J-365 recently after just randomly stopping by one day to gather some info. The sales guy, Freddie was excellent. Spent a long time running over all the options they offered and helped us narrow down to something that would suit us. Never felt any pressure to buy. Delivery went very smoothly. Guys were there at the exact time scheduled and h..." Read more
9 months ago
Google review
Mario Arcuri
"The Vaughn team especially Christian we’re world class. If your looking to buy a hot tub I highly recommend not only jacuzzi but the entire team at Vaughn..!!"
9 months ago
Google review
Sophie zhu
"Beautiful hot tub, and great service. Strong recommend. Barb is amazing, really happy to have her awesome service"
9 months ago
Google review
Frank K
"High quality product, with exceptional service, delivery, setup.. everything exactly as you would hope for. 10/10!"
9 months ago
Google review
marlene grey
"Great experience with my first hot tub purchase. Jennifer was so kind and knowledgeable about their products. Loved my Jacuzzi C Series hot tub!!!"
9 months ago
Google review
Marcy Keast
"Purchased a swim spa July 2023. We dealt with Zack who was amazing from start to finish. Answered all questions, quick to respond and very knowledgeable. The entire process was never felt to be a sale, more like people chatting about what they want and Zack pieced it all together. Delivery went quick, very professional and friendly. The electrical was comple..." Read more
9 months ago
Google review
"Very pleased with the service from Julie getting us into the right tub for our needs. Julie and the Wellness Shop were wonderful. Thanks Julie!"
7 months ago