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1,679 reviews
4.9/5 average rating
Lindsay Goodman
B Germann
"We recently purchased our first hot tub from the Wellness Shop on Victoria Street in Kitchener. The entire experience with this company was excellent. The staff was knowledgeable and helpful once installed to get us up and running. The electrician and delivery team were organized through the Wellness Shop and included in our purchase price. Both provided exc..." Read more
4 months ago
Google review
Marcus Toussaint
"Wellness shop has amazing customer service. Advanced notice of scheduled service calls with superior service while on site. Recently had my hot tub winterized, tech arrived as scheduled and completed the work in a timely manner."
4 months ago
Google review
Diane Gillis
"I have been using the Wellness Shop for my Jacuzzi since I purchased it three years ago. The friendly service people are always very knowledgeable and respond to any questions I may have. My appointments are on schedule and completed in a thorough manner. I have never had any concerns regarding the work completed . My jacuzzi is well looked after."
4 months ago
Google review
roberta lee
"Just had service for winter Arrived as promised. Very professional. Courteous. Plus explained everything well. Invoice document everything that was done and checked Highly recommend Will buy 3rd tub from them soon Mel and Roberta Lee. Mississauga"
4 months ago
Google review
jdpud
"Excellent service and knowledgeable staff, great experience!"
4 months ago
Google review
Tommy Wu
"#1 jacuzzi store in London, Ontario. Good products with best customer service. Will recommend"
4 months ago
Google review
Darci Lombard
"Our experience with the Wellness Shop was fantastic, from the pool demo to installation! The option to come to the shop and swim in a pool before purchasing was really helpful, and we really appreciated Barb's expertise and her attentiveness to all our questions!"
4 months ago
Google review
Josie Rauti
"Excellent service, always a pleasure to deal with. Service Technician is absolutely fantastic 👏"
4 months ago
Google review
Herminder Flora
"Amazing experience with our purchase at the Wellness Spa in Ancaster. Matt made sure we were 100% satisfied with the product form the beginning of the process to the end of the process. Very knowledgeable about all of their products. Definitely the place to go if you need an outdoor spa. Thank you!"
4 months ago
Google review
Darren Sketchley
"Just purchased a new home with a Jacuzzi tub and needed filters and chemicals right away! Stopped in at the Barrie shop and they spent 30 minutes walking me through the products and explaining in detail how to get my tub back into perfect working order. Very knowledgeable and extremely friendly!"
4 months ago
Google review
Flip Wiz
"Work was completed professionally and expediently. All parts and supplies were on hand with the technician."
4 months ago
Google review
Don Johnston
"I use my Beachcomber hot tub a lot, but it was leaking badly. The technician at Wellness Shop at Jacuzzi Whitby fixed it quickly and professionally. He called to let me know exactly when he would arrive. He explained what was needed and charged what I expected. He could easily have pulled the wool over my eyes but didn't. I will call Wellness Shop at Jacuzzi..." Read more
4 months ago
Google review
Gerry Bleau
"I recently had my Jacuzzi Hot Tub serviced by the Wellness Shop. I had some challenges getting replacement water available to refill the tub - it’s winter and everything is frozen. The service tech, Jason, was very patient, helpful, professional, friendly and knowledgeable. Job well done deserving of 5 stars."
4 months ago
Google review
Colette Cameron
"The Jacuzzi hot tubs are amazing! My recent purchase is the best so far, as I had one previously. It is so easily maintained. The Jets are so wonderful ,they also are varied from strong to minimum pulse. Just loving it! The installers were thorough, knowledgeable, and answered all my questions. They were a fantastic crew."
4 months ago
Google review
Karen Simonis
"Mike was great to deal with!"
4 months ago
Google review
Imad Haddad
"Great swimspa and great service."
5 months ago
Google review
Mike McArthur
"The system was easy to navigate and the scheduling and notification timely and went smoothly. The service technician also was excellent with email and phone communication and informing me of what was done and other matters needed to be adddressed. And the accounting was prompt, efficient and sensible. Will certainly considering again."
5 months ago
Google review
Stephanie Ventrella
"Great service, fast delivery. Kerry was awesome to work with."
5 months ago
Google review
Chris Hawman
"Great experience buying a hot tub recently. The advice to select the right tub for our needs was helpful, and after 2 months we're loving our Jacuzzi."
5 months ago
Google review
Shaveta Gambhir
"I have been using Wellness shop services to maintain my hottub for past 5 years.I have taken a package where the technician comes every 4 months to clean and service the tub.So far,I had a wonderful experience with not only the customer service but also with the technichians.They are professional and knowledgeable.I recommend using them for routine service o..." Read more
5 months ago
Google review
R Lorne Wedge
"We received excellent service from technician Joe Sousa on Dec 12th in the height of a huge snowstorm off Georgian Bay. Joe returned to our house after being away for a few years and remembered where to drain the HT water to in the front yard using a combination of hoses and having to trudge thru deep snow to get to the catch basin. He excellently cleaned..." Read more
5 months ago
Google review
Mike S
"Excellent store, great tubs and good service!"
5 months ago
Google review
Dave
"I would like to thank the Wellness Shop at Jacuzzi Whitby for excellent service. They came over to measure as promised and were able to deliver our new cover in a timely fashion."
5 months ago
Google review
Rose Fuller
"We had an issue with our hot tub where the circulation pump was not operating properly.We arranged an appointment with Wellness Shop .The tech called ahead of our scheduled appointment to see if he could over sooner as he had a cancellation. The tech arrived at the new scheduled time ,diagnosed and repaired the problem immediately. Many thanks to the tech (C..." Read more
5 months ago
Google review
"The staff was amazing, very knowledgeable and patient in answering all of my many questions, as this was my first hot tub purchase. I’m very happy with the purchase, I feel like I got a good quality product for my money which is very important to me. I would definitely recommend the Wellness Shop to anyone looking to purchase a Hot Tub or all season pool, o..." Read more
4 months ago