Google 
1,267 reviews
4.9/5 average rating
Linda Moore
Ryan Duffy
"My wife and I met with Melanie in early May and had our hot tub delivered on the 1st of June. Most that time was spent on logistics on our end. Considering we knew very little about what we wanted, it was unbelievably easy process. Melanie sold us the perfect tub for our needs and was a pleasure to deal with. Competitive pricing without sacrificing quality...." Read more
2 years ago
Google review
Dave Cook
"Very happy with the whole experience with jacuzzi from purchase to install. We worked with Natalie in Whitby store and she answered all our questions and was a pleasure to work with. Our experience with Jacuzzi was top notch!!!"
2 years ago
Google review
Jane Tuer (she/her)
"I purchased a swim spa from James Smith at the Wellness Shop. Of course during COVID everything took longer to get in, but now that it's been in for awhile I have to say I love it....use it daily!!! The installation was an event and fun (cranes over houses) and everyone was polite and fun. James was so helpful with suggestions of cleaning tools - I've boug..." Read more
2 years ago
Google review
Michael Wilde
"Super"
2 years ago
Google review
Barbara Schriever
"So after months of searching for the right hot tub I came across Jacuzzi the young lady that I dealt with inside the store she was just fantastic she had so much knowledge of the Jacuzzi brand that she just made me understand everything that I was getting involved in , it was fantastic to know that everything was included, including the electrician that show..." Read more
2 years ago
Google review
Tara Frias
"My experience with Jacuzzi has always been pleasant from the “shopping around days” to maintenance…the team provides top-notch service throughout all their teams. Highly recommended!"
2 years ago
Google review
Tim H
"Purchased a 17 foot swimlife expert spa from Ashley at Jacuzzi in London. We had it narrowed down to two spas and decided this was the right one for our family. Steps on both sides and backed by jacuzzi. Our sales rep Ashley was awesome and knew her stuff. Once delivered she came and gave us a tutorial on how to set up the chemicals. She made it look eas..." Read more
2 years ago
Google review
El dro
"We just purchased the swimspa and so far couldn't be happier. Freddie our sales consultant was excellent. Came out to show us everything. He responds quickly to texts and any questions.. Thank you from the Brands family"
2 years ago
Google review
Sebastian Sanchez
"Jacuzzi really took care of us. The sales process was smooth, prices were very competitive and the delivery guys were great. I recommend Jacuzzi to anyone."
2 years ago
Google review
Tonya Veltman
"What a great experience with Jacuzzi Kitchener! Customer service through the roof at every interaction Even the third party providers who helped with the install were fantastic (electrical and delivery) Honestly the best experience I could have asked for!"
2 years ago
Google review
Tomasz P
"We had an excellent experience with shopping for our first hot tub. From the beginning Christian from Jacuzzi Ontario explained us all about available models and purchasing options. We are very happy with the decision to buy from Wellness Shop at Jacuzzi Hamilton. Lauren was awesome to deal with. Very trustworthy and she deliver on what she promised. We got..." Read more
2 years ago
Google review
Stan Kolanko
"Jacuzzi took care of everything from start to finish. We had a small problem with the tub at delivery and jacuzi took care of it right away for us . I would 100% recommend Jacuzzi to all my friends and family."
2 years ago
Google review
Craig Cunningham
"From start to finish, Mike at Jacuzzi London has provided exceptional customer service. Delivery and install of our all-season pool was smooth — he took care of everything. Our pool is up and running and we’re loving it. 100% recommend Jacuzzi London!"
2 years ago
Google review
Signature Suites
"We couldn't be happier with our jacuzzi and the service we have received!! Highly recommend"
2 years ago
Google review
raymund tanalgo
"To say that we are happy with the purchase is an understatement. We went there and the staff were friendly and accomodating. We have actually purchased another hot tub a few days prior but the delivery is about 180 days and we thought that was the normal delivery time because of the pandemic. We decided to drive to Jacuzzi Whitby one Sunday and Alaina offere..." Read more
2 years ago
Google review
Vanessa Terry
"Great experience! I really enjoy our Wellness Shop Jacuzzi. The purchase was smooth and the rep was super helpful. Andy and Nessy"
2 years ago
Google review
Amaury G
"I had the pleasure of dealing with Jennifer who took her time to guide me through the buying process and kept me up to date once I placed the order. She coordinated the landscaping and electrician as well as the delivery and the crane. It was so seamless that all I had to do was pick the colour of the stone and the direction of the swim spa and she took ca..." Read more
2 years ago
Google review
Mark Soer
"I had a negative experience but thanks to people like Ashley, Greg and Daniel, who really went the extra mile for me, they turned it around and I can now say that they really took care of my needs. Thanks guys!"
2 years ago
Google review
Jody Sundercock
"Excellent service from time of purchase with Mike as our salesman to the 2 wonderful electricians from Calibre to Troy our crane operator to Pooles water delivery. Absolutely highly recommend. Enjoying our new swimspa and if in future decide to move and make another purchase Jacuzzi of London will be the only place we deal with. Thanks again!"
2 years ago
Google review
Wendy Rose
"I had a wonderful experience. Liz is the best. She was always available to answer any of my questions. She is coming by tomorrow to give me “hot tub schooling”. I can’t wait to relax and enjoy it. The hardest part is waiting while the water gets up to temperature after the first initial fill. The delivery/hot tub mover team and the electricians were amazing..." Read more
2 years ago
Google review
Bruce Macintosh
"Excellent product and customer service! Thank you Jacuzzi!"
2 years ago
Google review
Win Toh
"I love my 14ft swimspa! Jennifer Tom and Amy represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make the right decision on a Swimspa. Delivery and set up was swift and professional. The crew..." Read more
2 years ago
Google review
Big Serb
"My wife and I had just recently purchased aJacuzzi from Melanie. Very professional no bs just very honest and put us in exactly what we needed. She did mention this would improve my golf score a little to early to tell but I’ll be great full if it does. Everything went very smooth as expected. Thanks again for the wonderful customer service and follow up."
2 years ago
Google review
e shimonize
"very knowledgable and helpful"
2 years ago
Google review
"We are so thrilled to have our hot tub. Our 40th anniversary this month. And when we went to Wellness Shop Jacuzzi London, Ont. Michael Boyle was so attentive to all our questions. He knew his product and still supports us after the purchase. We will definitely recommend this company to our family and friends🥰🥰"
2 years ago