Google 
1,875 reviews
4.9/5 average rating
Karim Fathi
Bob Dhillon
"Original July 2016: Mike B made the hot tub purchasing experience incredibly easy. No pressure to buy and very knowledgable staff helped make this decision a no-brainer. Great after-sale support too! Highly recommended. Update Oct 2020: Still a five-star experience. The associates know their stuff when it comes to the product. Mike has been super helpful ev..." Read more
5 years ago
Google review
sylvie ramsay
"We gave ourselves a 20th wedding anniversary present last year, purchasing a J-200 hot tub from Jacuzzi London instead of going away somewhere tropical. We’ve enjoyed it everyday since, a gift that keeps on giving. Freddie guided us through the entire process, we couldn’t be more thrilled with our little hot tub. This is one of the best gift we’ve given ours..." Read more
5 years ago
Google review
drf407
"Very smooth buying experience....good price better than anything locally....keep lowering those prices !"
5 years ago
Google review
Laurie A
"Great parts support!"
5 years ago
Google review
jennifer cole-hughes
"Great service! Answered email promptly and product was shipped in a timely manner."
5 years ago
Google review
Francois Jubinville
"Great product! We love our hot tub! We would have appreciated a better line of communication in regards to delivery; specially during the pandemic."
5 years ago
Google review
Ala Sajed
"Was really great working with them remotely during COVID. Can't say enough"
5 years ago
Google review
Tyler Abrams
"Our experience with Jacuzzi was amazing. Besides the obvious quality of the hot tub our sales associate Freddy Parreira made the process seamless."
5 years ago
Google review
Chris H.
"Great customer service. The staff really know what they are doing and can guide you."
5 years ago
Google review
Murray R Watt
"Great Service and great service technicians"
5 years ago
Google review
Sal Dugo
"To order the product was very easy and showed up on time"
5 years ago
Google review
Kevin Fitzner
"Great staff friendly, knowledgeable,honest. They kept me informed on how the purchase was progressing and called after to make sure everything was working fine and I was happy. The quality and workmanship of the tub was excellent and I would absolutely recommend this store"
5 years ago
Google review
Nicole Bodolai
"Great service and a very knowledgeable team. Thank you everyone!"
5 years ago
Google review
SHARIF ALSABBAGH
"Great product. Superior customer service. Freddy was amazing with his service and product knowledge."
5 years ago
Google review
michele sigston
"Good friendly service and early delivery"
5 years ago
Google review
Patricia D.
"Amazing experience at Jacuzzi. Jen was amazing!"
5 years ago
Google review
Mike McIntyre
"Obviously there was a longer than normal wait for our Jacuzzi Hot Tub due to the COVID-19 situation but we were were told this at the time of ordering. Hot tub was placed on an elevated platform (4') at no extra charge and the electrician was there within an hour of the tub being delivered. These guys know what they are doing!"
5 years ago
Google review
Denise Neilson
"Great pricing, fast shipping and large inventory.. will be purchasing from here again!"
5 years ago
Google review
Peter Arth
"We had done our research, went to multiple hot tub stores and manufacturers, and after seeing Julie at Jacuzzi, we were sold. The price may seem higher initially, but the quality, as well as what’s included in the package is well worth it. Starting right from the sale with Julie, to the delivery team who installed everything, as well as the electricians who..." Read more
5 years ago
Google review
martin mysicka
"We have been very pleased with Jacuzzi brand being much better choice than our previous two hot tubs we had. The jets are considerably more powerful providing good massage experience. The staff in Kitchener store is very professional and knowledgeable. I believe Jacuzzi is by far the best brand. I also appreciate being part of their program "Jacuzzi For Life..." Read more
5 years ago
Google review
Robert Martin
"Very friendly staff. Liz was extremely helpful in the entire process of scheduling, delivery and setup."
5 years ago
Google review
Carolyn Buxton
"Excellent friendly and knowledgeable staff, very responsive to my questions and concerns. I now have my Clearlight Sanctuary Y sauna fully installed and I love it!"
5 years ago
Google review
Jorge Navarro
"Excellent Service and Experience.. I will go any other places."
5 years ago
Google review
ahmad kafil
"I was looking for a part for my Jacuzzi J325 2015 hot tub , I went to the burlington store and the sales lady ( Julian ) very nice sales person directed me to the online platform to order the part , this was last week . I tried the online platform and send them an email but no respond , I went again today and tried to order it directly from Jacuzzi shop but..." Read more
5 years ago
Google review
"I am happy with the purchase of Jacuzzi brand. Ours was installed just yesterday so it is too early for me to speak about its quality and durability. I can tell than James (sales person) is very respectful and knowledgeable. He helped us to choose the right product for our needs. Also, what attracted us to Jacuzzi is the "Jacuzzi for Life" program. We are go..." Read more
5 years ago