Google 
1,272 reviews
4.9/5 average rating
Snow Bird
Krystal Dutcher
"Great service from purchase all the way to the delivery! Lauren was very helpful and informative."
5 years ago
Google review
phyllis chenoweth
"Great Service We purchased our hot tub from Jacuzzi Barrie about six months ago. Every time we go into the store for a water check the staff explains clearly what needs to be done to balance our water. Today I went in to book a closing appointment as we will not be using the hot tub during the winter. Cynthia went out of her way to make sure that the appoin..." Read more
5 years ago
Google review
Earthscape Landscape Design/Build
"The team at Jacuzzi Kitchener have been a pleasure to work with. Hayley was very accommodating and worked with us to co-ordinate a delivery and install date that worked out well for everybody involved. It was clear that they are willing to work with contractors, and that their client's experience is extremely important."
5 years ago
Google review
Ron Iserhot
"Amazing experience with all aspects of Jacuzzi. Friendly and very knowledgable staff. Mike G. was a big help throughout my experience. Love my hot tub!! Thank you Jacuzzi!!!"
5 years ago
Google review
Josh Causley
"We have bee shopping for a hot tub all year to find the one we wanted. We looked at all different brands of hot tubs and decided on the jacuzzi brand. James Smith was our sales man. He could answer every question I had and more. if he didnt have the answer he found the answer. Very professional and easy to deal with. The whole jacuzzi london team was great..." Read more
5 years ago
Google review
John and Mary Curk
"Exceptional, personal customer service. Thank you James, both for your expertise and for your professionalism."
5 years ago
Google review
Samantha Petralito
"The customer service at Jacuzzi is top notch! The team is wonderful special shout out to Darryl and Ron. When my husband and I first got our hot tub we had no idea what to do. We went to Jacuzzi and Darryl took the time to take us through “spa school” which happened to be on a Saturday right before closing the team is honest, knowledgeable and reliable. I wi..." Read more
5 years ago
Google review
Cheryl Baker
"Love our new Swim Spa from Jacuzzi Burlington! Our salesman Elliot was amazing, very knowledgeable, went above and beyond in #1customer service, even came to our home twice (while on crutches!!) to make sure we were comfortable with our new spa! Thanks Elliot for your expertise in getting us the right product and making the sale and installation of our new..." Read more
6 years ago
Google review
Angela Job
"Excellent service and friendly staff. Cynthia is very pleasant to deal with."
6 years ago
Google review
Shirley
"Cynthia was very professional, informative, kind and helpful. We are very happy with our purchase. A great experience and highly recommended. Thank you."
6 years ago
Google review
K Campbell
"I bought my 2nd Jacuzzi tub recently (J-400 series) and couldn’t be more pleased. The tub is fantastic and the service we received has been above and beyond. Hopefully won’t be moving again soon but if we do I would definitely buy another Jacuzzi hot tub if the house didn’t have one."
6 years ago
Google review
John Black
"Excellent service and great staff. Took the time to double my purchase which resulted in me saving on my purchase."
6 years ago
Google review
jillian howsam
"Darryl and Ron at Jacuzzi Whitby have excellent customer service skills. Their knowledge and expertise made it so easy to buy our first hot tub. I know if I have any questions or concerns I can call them up or go see them and they will guide me in the right direction. I highly recommend this store and staff. Great job Darryl and Ron 😊"
6 years ago
Google review
Mike Pantalleresco
"Had a great experience and service with Ron And Darryl loving our tub and doing.our first water change. Thanks for all the advise and making it so easy"
6 years ago
Google review
Mike Turczyniak
"Lauren was great to help us with our first purchase of a hot tub. She was informative and always ready to assist with questions and concerns. We love our hot tub ! Thanks Lauren"
6 years ago
Google review
Troy Majors
"What a turn around! In the beginning our experience with Jacuzzi Ontario was far from the ideal customer experience. We suffered a series of events with our Jacuzzi purchase that initially led us to really regret our decision to purchase a Jacuzzi... But then, the Jacuzzi team (and i have to say team) jumped in and did everything in their power to make it r..." Read more
6 years ago
Google review
Gayle Elms
"Kevin Gayle and I would like to thank you immensely for the time you spent with us last Sunday, going over all the procedures/steps, etc with regards to the hot tub we purchased You explained everything very clearly and at no time did we feel rushed. Any questions we had were answered without us feeling they were “dumb” questions Step by step you went throu..." Read more
6 years ago
Google review
Charanjit Singh
"These guys are the best.Specialy Micheal. He answer his all phone call right on time and very helpful guy. Thank You."
6 years ago
Google review
K C
"Great experience, great service. Looked around and landed on Jacuzzi for many reasons. Hamad was great during the purchase and after delivery responded within 5 minutes to answer my question. Would definitely recommend!"
6 years ago
Google review
Sandy Corbett
"Customer service and quality product is very important to us. We just got a Jacuzzi 325 and we love it! The store manager Hamad was amazing and very knowledgeable, we have never had better service then we have here. He explained everything you need to know and came out to give us our spa school. I would definitely recommend Jacuzzi Burlington if you are purc..." Read more
6 years ago
Google review
Kevin Dunn
"You can always tell the difference between someone who 'does' their job and someone who loves their job. Kevin De Silva at the Ancaster store has been assisting me with the maintenance on our J-495. I can say without a doubt that his commitment to customer satisfaction is second to none. As a new Hot Tub owner, I continue to have a lot of questions. His..." Read more
6 years ago
Google review
Scott Jeanveau
"Darryl has been great to deal with and very knowledgeable. I would recommend him and Jacuzzi Hot Tubs Whitby to anyone."
6 years ago
Google review
Deb Masschaele
"Rob Burns was our sales consultant who was very professional, knowledgeable and who really listened to our needs as to why we were wanting to purchase our hot tub in stead of just concerned with the sale. He was approachable answering several questions in a very timely manner before purchasing, offered guidance leading up to the installation and then very i..." Read more
6 years ago
Google review
B S
"Darryl was great at finding the hubby Derek and I a tub that fit our needs and budget. Spa school was a huge help since we were first timers. The delivery guys were prompt and helpful. After-service has been fantastic and we are loving our Nordic! It looks amazing in our yard and it’s easy to maintain. We sleep so well now!!! Highly recommend Jacuzzi Whitby!..." Read more
6 years ago
Google review
"These guys gave me nothing but top notch, professional, friendly service. I never ended up buying a hot tub from them because of unforeseen circumstances, but I would totally go there when I am ready to buy a hot tub and would recommend them to anyone. They spent a lot of time trying to help me, and even though there was no sale, they were still very cheerfu..." Read more
5 years ago