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1,567 reviews
4.9/5 average rating
John and Mary Curk
Samantha Petralito
"The customer service at Jacuzzi is top notch! The team is wonderful special shout out to Darryl and Ron. When my husband and I first got our hot tub we had no idea what to do. We went to Jacuzzi and Darryl took the time to take us through “spa school” which happened to be on a Saturday right before closing the team is honest, knowledgeable and reliable. I wi..." Read more
6 years ago
Google review
Cheryl Baker
"Love our new Swim Spa from Jacuzzi Burlington! Our salesman Elliot was amazing, very knowledgeable, went above and beyond in #1customer service, even came to our home twice (while on crutches!!) to make sure we were comfortable with our new spa! Thanks Elliot for your expertise in getting us the right product and making the sale and installation of our new..." Read more
6 years ago
Google review
Angela Job
"Excellent service and friendly staff. Cynthia is very pleasant to deal with."
6 years ago
Google review
Shirley
"Cynthia was very professional, informative, kind and helpful. We are very happy with our purchase. A great experience and highly recommended. Thank you."
6 years ago
Google review
K Campbell
"I bought my 2nd Jacuzzi tub recently (J-400 series) and couldn’t be more pleased. The tub is fantastic and the service we received has been above and beyond. Hopefully won’t be moving again soon but if we do I would definitely buy another Jacuzzi hot tub if the house didn’t have one."
6 years ago
Google review
John Black
"Excellent service and great staff. Took the time to double my purchase which resulted in me saving on my purchase."
6 years ago
Google review
jillian howsam
"Darryl and Ron at Jacuzzi Whitby have excellent customer service skills. Their knowledge and expertise made it so easy to buy our first hot tub. I know if I have any questions or concerns I can call them up or go see them and they will guide me in the right direction. I highly recommend this store and staff. Great job Darryl and Ron 😊"
6 years ago
Google review
Mike Pantalleresco
"Had a great experience and service with Ron And Darryl loving our tub and doing.our first water change. Thanks for all the advise and making it so easy"
6 years ago
Google review
Mike Turczyniak
"Lauren was great to help us with our first purchase of a hot tub. She was informative and always ready to assist with questions and concerns. We love our hot tub ! Thanks Lauren"
6 years ago
Google review
Troy Majors
"What a turn around! In the beginning our experience with Jacuzzi Ontario was far from the ideal customer experience. We suffered a series of events with our Jacuzzi purchase that initially led us to really regret our decision to purchase a Jacuzzi... But then, the Jacuzzi team (and i have to say team) jumped in and did everything in their power to make it r..." Read more
6 years ago
Google review
Gayle Elms
"Kevin Gayle and I would like to thank you immensely for the time you spent with us last Sunday, going over all the procedures/steps, etc with regards to the hot tub we purchased You explained everything very clearly and at no time did we feel rushed. Any questions we had were answered without us feeling they were “dumb” questions Step by step you went throu..." Read more
6 years ago
Google review
Charanjit Singh
"These guys are the best.Specialy Micheal. He answer his all phone call right on time and very helpful guy. Thank You."
6 years ago
Google review
K C
"Great experience, great service. Looked around and landed on Jacuzzi for many reasons. Hamad was great during the purchase and after delivery responded within 5 minutes to answer my question. Would definitely recommend!"
6 years ago
Google review
Sandy Corbett
"Customer service and quality product is very important to us. We just got a Jacuzzi 325 and we love it! The store manager Hamad was amazing and very knowledgeable, we have never had better service then we have here. He explained everything you need to know and came out to give us our spa school. I would definitely recommend Jacuzzi Burlington if you are purc..." Read more
6 years ago
Google review
Kevin Dunn
"You can always tell the difference between someone who 'does' their job and someone who loves their job. Kevin De Silva at the Ancaster store has been assisting me with the maintenance on our J-495. I can say without a doubt that his commitment to customer satisfaction is second to none. As a new Hot Tub owner, I continue to have a lot of questions. His..." Read more
6 years ago
Google review
Scott Jeanveau
"Darryl has been great to deal with and very knowledgeable. I would recommend him and Jacuzzi Hot Tubs Whitby to anyone."
6 years ago
Google review
Deb Masschaele
"Rob Burns was our sales consultant who was very professional, knowledgeable and who really listened to our needs as to why we were wanting to purchase our hot tub in stead of just concerned with the sale. He was approachable answering several questions in a very timely manner before purchasing, offered guidance leading up to the installation and then very i..." Read more
6 years ago
Google review
B S
"Darryl was great at finding the hubby Derek and I a tub that fit our needs and budget. Spa school was a huge help since we were first timers. The delivery guys were prompt and helpful. After-service has been fantastic and we are loving our Nordic! It looks amazing in our yard and it’s easy to maintain. We sleep so well now!!! Highly recommend Jacuzzi Whitby!..." Read more
6 years ago
Google review
Pina Berardo
"When I purchased my hot tub I had no idea what I was looking for. Brad made the experience a great one from beginning to end. He was very knowleagable and helped me find exactly what I was looking for. From coming out to site check where my tub would be placed to coming out on the day for the start up process of my hot tub, I always got friendly and knowledg..." Read more
6 years ago
Google review
JASON CRYSTAL
"i was in the market for a good hot tub and looked at various companies before making my decision. Mike Gaffney at the Jacuzzi Vaughn location went out of his way to assist me in making that decision. I would highly recommend a Jacuzzi product. I went with one of the higher end products and glad i did. If you are also looking for a great hot tub, pleas..." Read more
6 years ago
Google review
Warren Chase
"My wife and just purchased a hot tub and the overall experience was excellent. The service we received from our sales person Hamad was exceptional. His knowledge and experience made the entire experience enjoyable and hassle free. He was able to recommend all the additional services that made the delivery and installation seemless. I would definitely recomme..." Read more
6 years ago
Google review
Mr. Bignell
"We thoroughly enjoyed James and his no-pressure approach to helping us purchase our first hot tub. We spent many hours reviewing models and "testing" the different models before deciding on the J-480. James was patient with us and took the time to answer all of our questions. We were especially blown away by his spa school training, coming to our house wh..." Read more
6 years ago
Google review
Jordy Moulton
"Brad and team have been very helpful. Great problem solving and customer service! Very much appreciated! J&C Moulton Hockley"
6 years ago
Google review
Luka Lazic
"Solid tubs, salesmen even had some tips of use for me"
6 years ago
Google review
"Exceptional, personal customer service. Thank you James, both for your expertise and for your professionalism."
6 years ago