Google 
1,567 reviews
4.9/5 average rating
Stan Malkiewicz
Patti Smith
"Joe Sausa our service technician was great. He is very knowledgeable, thorough and fast. Thanks Joe.đź‘Ť"
2 months ago
Google review
Leanne Guthrie
"Joe just came to service our jacuzzi. He was on time, very polite, and informative."
2 months ago
Google review
Tam and Les
"We’ve owned two Jacuzzi hot tubs over the years, and they’ve been excellent additions to our home. However, it’s important to remember that, regardless of the quality of the tub, they’re exposed to the elements 24/7 throughout the year, which can lead to wear and tear. What truly sets Wellness apart is their exceptional service team. Matt consistently resol..." Read more
2 months ago
Google review
Nalin Amin
"The service folks were very helpful. Timely, open communication at all stages and highlighted some great deals as part of their backyard promotion. Highly recommended better than expected experience"
2 months ago
Google review
Roger Hutter
"I have purchased two Tubs from Burlington Jacuzzi over the last 20 years, and have had great experiences with both the sales staff and the service staff. Whenever i needed the Service Team, they sent out a knowledgeable person who fixed the issue and explained everything. Good Service is very important to me, and they have provided it!!"
2 months ago
Google review
Dylan Higgins
"The wellness shop helped me open my tub in the spring. They provided education and excellent service. I will be calling them soon for winter maintenance."
2 months ago
Google review
Tyson Parker
"Wellness Shop provided a great service! They are knowledgable, kind and efficient while problem solving in the moment. I've had nothing but a great experience with them."
2 months ago
Google review
James Hill
"Very knowledgable . took care of problem right away"
2 months ago
Google review
Kim MacLachlan
"Wellness Shop came to our home to winterize our swim spa. They were on time, actually early and did a great job. They gave us a call before arrival, so we knew when they would be here. In addition to winterizing, they cleaned and did some problem shooting, making sure everything was in good working order. We are very happy with their service."
2 months ago
Google review
Gary Laurin
"We were very happy with the young man who looked after our service call for our hot tub. He wasted no time and within minutes our hot tub was fixed and working perfectly. Thank you again. Also the cost associated to our repair was very reasonable. 👍🏻"
2 months ago
Google review
Brian Carter
"Amazing service knowledge and products. Got my new wellness spa last week little error in lid but was rectified. I would recommend them ro all and eveeyone. The benefits of a wellness spa are already paying off for me and family"
2 months ago
Google review
Ata Akyol
"Excellent service and knowledgeable technician. When I call for service I know that I can trust them"
2 months ago
Google review
Roy Potts
"Very professional and well ran company always in communication with you. Easy To select a service visit, they give you a window of when they’ll arrive. They shorten that window and the tech calls you to inform you when exactly he will arrive. Matt the Technician was easy to deal with and very informative. No issue calling this company again for help or purc..." Read more
2 months ago
Google review
Michelle Cassel
"The entire team from sales to installation (concrete, delivery and electrical) were friendly, knowledgeable and skilled. We appreciated the support and looking forward to enjoying our swim spa."
2 months ago
Google review
Cam Hay
"Amazing service from start to finish, would recommend to anyone looking for a hot tub who wants great service from in store to delivery to hook up. Always made sure I had what I needed. Super happy with my purchase"
2 months ago
Google review
John Graham
"I always get my service done by the Wellness shop in Barrie and they have been excellent. Joe has been my technician the last few calls and he’s been great to deal with. Knows his stuff and he’s very personable! They are lucky to have Joe on the team."
2 months ago
Google review
Denis Kondratenko
"This was my first experience purchasing a swim spa, and I couldn’t have asked for better support throughout the process. The team was outstanding, providing excellent customer service every step of the way. Brendan, in particular, went above and beyond, making the entire experience seamless. I truly appreciate the dedication and assistance I received!"
2 months ago
Google review
Illya Seagal
"Had a wonderful experience buying and servicing a hot tub from this store. Wonderful sales, aftersales, service, and online store."
2 months ago
Google review
Tracy Edwards
"Excellent service call from Matthew, arrived promptly and very efficient, diagnosed my problem and fixed my issue in a timely manner. Thank you for the service."
2 months ago
Google review
Mounir Aswad
"I had an excellent experience with Ciana from Jacuzzi customer service. She resolved all the issues I was facing through email, providing clear communication and effective solutions without any complications. This was in stark contrast to the frustrating experience I had with the online site and support, which left me feeling stuck. Ciana’s professionalism a..." Read more
2 months ago
Google review
Brent Desrochers
"Recently had issues with a hot tub I purchased from Mike and his team. They completely took care of the issue and were great to work with. They fixed the hot tub and it absolutely works amazing, and they were great to work with."
2 months ago
Google review
dee roby
"1st rate experience from ist visit, thru delivery logistics, thru after-care service."
2 months ago
Google review
Mike Morrison
"I would like to comment specifically on the service and maintenance provided by Troy of the Wellness Shop team in London Ontario. He has gone above and beyond and ensured that my hot tub and swim spa were well taken care of and all my concerns addressed and was always very responsive to any questions and needs. I have been very satisfied with his work."
2 months ago
Google review
Alkarim Dhanji
"Great experience!"
2 months ago
Google review
"Andrew did a great job of diagnosing and fixing my leaks. No assistance or intervention required on my part. He just went about his business and resolved the issues to my complete satisfaction"
2 months ago