Google 
1,272 reviews
4.9/5 average rating
Josh Jones
Tyler Brayton
"Extremely helpful team. Had the part I needed ordered quickly and the service was fast. Very friendly staff and tech as well. Very pleased!"
4 months ago
Google review
Lori Martin
"From start to finish we had a great experience at the Wellness Shop! I had a good idea of which tub I wanted to buy going in. Brendan showed me a few other options but didn't push or try to upsell. Very appreciated. The delivery was scheduled promptly, and we were up and running with our new Nordic spa within a couple weeks. Wellness Shop offers a "spa s..." Read more
4 months ago
Google review
Rob Decaire
"Great place to purchase and learn about hottubs. They really know their stuff and the sales person (Liz) was patient and well educated on the Jacuzzi products. There was no pressure to buy and after our visit the entire process was paperless, so we finished all the contract work from our home. Highly recommend Wellness Shop."
4 months ago
Google review
Derek Wills
"Had a great experience. Even during the time leading up to the appointment I was provided with tips on how to clear the problem with the hot tub on my own. The tech was on time, quickly diagnosed the issue and made the repair. My cost was exactly as expected. Thanks again...I am up and running just before winter!"
5 months ago
Google review
Caroline Nyitrai
"We thoroughly enjoyed our shopping experience at The Wellness Shop in Kitchener. James Smith was so thorough and knowledgeable and he was able to answer every question we had before purchasing our own Jacuzzi hot tub; we learned more than we expected. James also answered our texts and emails after our purchase to make sure the delivery and electrical hook..." Read more
5 months ago
Google review
Tim K
"This review has been long overdue. I purchased a 14’ swimlife swim spa in June of this year. Though there were minor issues along the way, the team at the Jacuzzi Ontario went above and beyond to rectify all the issues. Ken was super helpful and knowledgeable, his advice prompted me to purchase my swim spa. Greg was also super friendly and understanding when..." Read more
5 months ago
Google review
Olivia Daniell
"We ordered the cold plunge for our Spa in kelowna and we have been thrilled. Our guests love it, it looks great, easy to maintain- and amazing health benefits!"
5 months ago
Google review
Krissy Massey
"We were in the market for a pre-owned tub, and went with the J-435. The sales associate Brendan was very knowledgeable in helping with our decision, and I love that he didn’t try to upsell us at all. We were initially interested in the J-475 and had the associate watching for that model to come in for us. But after some further discussions, my husband and I..." Read more
5 months ago
Google review
Reza aka Abi Toufighi
"Great service and excellent staff. Mitch helped us to pick the right hot tub for our family. The installation and electrical work were all included. Mitch came and set it up for the first time! I highly recommend Jacuzzi Hot Tubs!"
6 months ago
Google review
Parm Sethi
"The technician was very knowledgeable and offered best advice. Dan was very friendly and I would upgrade to Gold Maintenance Plan next year."
6 months ago
Google review
Hamza Najam
"The customer service here is unreal. We met and dealt with Freddie. From the word go he was real with us, answered all of our questions and was super helpful. He said to me "I'll be around whenever you need me" and as a sales rep myself for decades I have heard this line many times before but rarely do they actually live up to this. We are hot tub noobs, we..." Read more
6 months ago
Google review
John Johnson
"This is a post from all the Johnson family loving our new Wellness Shop Jacuzzi! Our WS-84L is the new "hot spot" to hang out for everyone! We have had a very positive experience from the start of our purchase with Barb and everyone at the Barrie Jacuzzi store (And let me tell you we really looked around to find what was just right for us). This was our firs..." Read more
6 months ago
Google review
Pamela Ruebusch
"We say with confidence that the Jacuzzi Experience at Jacuzzi Vaughan was excellent. Especially dealing with Jennifer who walked us through our first hot tub purchase. Her knowledge, approach and expertise is second to none. I would highly recommend them and we feel very much in good hands. Thank you Jacuzzi and Jennifer!"
6 months ago
Google review
Richard Kucner
"We love our tub. Thanks again to all the staff. Very helpful friendly and professional. Would recommend if your looking for a hot tub....check out the Wellness Shop."
7 months ago
Google review
Dr. Christopher Martin
"I’ve been looking for a hot tub for a long time and the staff at the Wellness Shop at Jacuzzi Barrie were informative, kind and reliable. I purchased my three year old, pre owned J335 With an extended warranty. I’m very happy with it. It’s in great shape and works beautifully. Barb from the wellness shop, followed up with me after to see if I had any questi..." Read more
7 months ago
Google review
Jamie Almond
"We had a great experience at Wellness Shop (Jacuzzi London). Freddie was super friendly and helpful and made our buying experience enjoyable. Our hot tub was delivered in just a few days and we were in it by the weekend. Great communication provided throughout the process and rapid responses to any of our questions. Super satisfied!"
7 months ago
Google review
Leo Rumel
"I purchased the 14 foot swimspa after many months of research and trials with a few competitors (including the home show). I ended up with choosing this Jacuzzi Swimlife all season pool due to the excellent follow up and service (I asked about 100-120 questions) received my Vaughn rep, Alissa. We love our pool and the kids do as well! It’s great to entertain..." Read more
7 months ago
Google review
Mark Webber
"Technician provided great communication on the problem and cause and cleaned up afterwards. Would recommend this Company for onsite Hot tub repair."
7 months ago
Google review
Neil Martin
"Shopping for a hot tub is time consuming. Why the price differences, what makes one better than another, what makes sense for me. Wellness Shop was informative, patient, responded quickly by email and text to our questions, and didn’t make us feel pressured at all. Their product is time tested and backed by an industry best warranty. Their sales folks were f..." Read more
7 months ago
Google review
Debra Taylor
"Recently purchased a new hot tub.The customer service was impeccable from the moment I entered the store. Freddy made sure I got the tub best suited for my needs and budget. The delivery and set up was easy and smooth. Even when the tub arrived with a missing part it was handled immediately by them and the part was there within an hour! Best customer servic..." Read more
7 months ago
Google review
Dave B
"Very pleased with the service from Julie getting us into the right tub for our needs. Julie and the Wellness Shop were wonderful. Thanks Julie!"
7 months ago
Google review
Alison Evans
"Had a fantastic experience with Matthew the tech who was out to my home. So patient and thorough, made me feel really comfortable as I am new to owning a hot tub. Service from Krystal L helping book my appointments and walking me through what was available also a great experience."
7 months ago
Google review
Sinisa Trifunovic
"We are so happy with our experience at Wellness Shop. Jenn has been amazing from taking her time to explain the different packages that are offered to passing by our home to show us how to maintain our Jacuzzi. We went to a few hot tub stores to compare things, but Wellness Shop was by far our best experience. We are so happy we decided to purchase our Jacuz..." Read more
7 months ago
Google review
AMANDA GALLOWAY
"We had a fantastic experience purchasing our first Hot Tub Ashley was very knowledgeable and able to answers all our questions to help us pick the right hot tub for us Purchasing was easy and quick. Communication about delivery was received and delivery was quick and easy. The delivery person also took the time to walk us through how to use the hot tub and a..." Read more
7 months ago
Google review
"We loved the simple sales process at Wellness Shop Kitchener and Liz helped us choose the perfect hot tub for our family! We had an issue with the electrical installation but the Wellness Shop Customer Care (Catherine) was fantastic and continued to reach out and follow up until it was resolved! We've been enjoying the hot tub every single day and loving i..." Read more
4 months ago