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1,691 reviews
4.9/5 average rating
Daniel Carnat
Stephen Wickett
"We had a great experience at the Wellness Shop in Burlington. We feel we got a great Jacuzzi at a great price. Julie was very helpful. She was flexible regarding scheduling a visit with us and has been helpful since our purchase with her "spa school" and follow-up information through emails. The set-up and installation was very smooth and the Wellness Shop a..." Read more
2 months ago
Google review
Larry Headley
"Positively the best Hot Tube service in Barrie."
2 months ago
Google review
Jerry Curtis
"I had Chase from the Wellness Shop come in to do a repair on my hot tub. He was extremely professional and polite. He fixed my issue quickly and left the area clean and tidy. The entire process was excellent. From my initial contact to set up the appointment to the tech letting me know he was on his way and ETA. I really liked getting the service report via..." Read more
3 months ago
Google review
Ilda
"I recently purchased a Clearlight full spectrum sauna at the Wellness Shop. My husband and I did a lot of research prior to deciding on the Clearlight brand - it ticked all the boxes and more. An added bonus was that delivery and installation of electrical outlet and the sauna were covered in the price. The customer service at Wellness Shop (Mandi who sold u..." Read more
3 months ago
Google review
Jennifer Pereira
"We loved the service we got with the wellness shop and love our sauna!"
3 months ago
Google review
Driveway Guys
"Great, fast and friendly service for our spa. Highly recommend. Thanks again."
3 months ago
Google review
Bob Wellington
"Troy was the technician who came to replace the pressure switch in our J245. He arrived within the appointment window and gave us enough notice so we could be ready for him. He was able to complete the repair quickly and was very professional in explaining what the issue was so we could understand the problem and whether we could take steps to prevent simi..." Read more
3 months ago
Google review
Fred Roberts
"Barb was very professional and efficient. The delivery, and follow-up was smooth. Great product and process."
3 months ago
Google review
Rick Bryant
"Service man arrived on time; phoned to let me know when he was 1/2 hr away; dealt with issue in 15mins; got hot tub working and ordered a replacement part for future install"
3 months ago
Google review
adam knight
"Recently purchased a clear light sanctuary 1 sauna from the wellness shop. Dealing with JENNIFER GAETANO I had a great experience. Really knew the produce and gave me a great price. Would definitely recommend Jennifer and the wellness shop to anyone."
3 months ago
Google review
Karen C
"Stuart was a great help in assisting us to make our sauna purchase. He provided us with the information we needed to make an informed decision, made the process easy and was even there to help us with questions after installation. Amazing service! Thank you Stuart :)"
3 months ago
Google review
Daniel Elliott
"First Class Service. We worked with Jen and recently bought J385. The team was great every step of the way. The fact they provide electrician and even managed delivery including craning it over my house was a huge value add and stress relief. Jen spent over an hour with me reviewing water quality management. Very professional company."
3 months ago
Google review
Adam St Denis
"My experience buying a hot tub was pressure free Christian was easy to talk to fast at responding to questions. The Hot Tub Movers also were quick friendly and easy to deal with. Would highly recommend if interested in a hot tub"
3 months ago
Google review
Sean Griffin (themusicalchef)
"I appreciate the professionalism of this company. When I order a repair I appreciate the ability to add notes and other information to the job order after I have initially put it in. The service technician showed up the next day which was great because a fuse had blown in the circuit board of my Jaccuzi and it was going down to minus 20!"
3 months ago
Google review
Melanie Budicky
"we were thrilled with the service that we were provided through the purchase installation and set up of our hot tub. We are new to the hot tub world, so had very little insight on what we wanted to buy. The staff helped us look at different options that suited our needs and help us pick the right hot tub for us starting out. The delivery and initial set up..." Read more
3 months ago
Google review
Peter Mroz
"Great service! Julie went above and beyond!"
3 months ago
Google review
Jordan the Operator/Investor
"Andre is the man! Very professional and extremely knowledgeable about the jacuzzi hot tub line. I highly recommend Andre at the wellness shop for anything hot tub related. Thanks Andre for all of your help!"
3 months ago
Google review
Ibrahim Seaidoun
"Came to check my water and see what type of chemical I need for my hot tub and Barb took her time to explain to me the entire process. I highly recommend this store and Barb is extremely helpful and wonderful to deal with."
3 months ago
Google review
John Giurdanella
"Jennifer was an absolute pleasure to deal with, she was thorough with every possible detail you can imagine on Hot tubs, Jacuzzi etc... Actually a bit to knowledgeable, lol, She guided my whole transaction from start to delivery and post delivery. Highly recommend dealing with this company and definitely ask for Jenn, thats what she likes being called."
3 months ago
Google review
Elena Gourlay
"Great experience and fanstastic service from Julie, despite our repeated delays due to Hydro and Permit delays issues. Finally delivered and loving it!"
3 months ago
Google review
Barb Hillis
"Upon delivery of my hot tub on Jan 27, 2025 the delivery guys noticed that a fork lift had pieced the bottom of the hot tub they immediately notified the wellness shop service and a new panel was ordered.A call was returned from service within the hour that the panel would be replaced and they apologized immensely for this. I went into the wellness shop in..." Read more
3 months ago
Google review
Jeff Jans
"My hot tub stopped heating. I submitted an appointment request online. The communication was really good, they diagnosed and repaired the hot tub in one visit. Good value and very efficient. Thanks!"
3 months ago
Google review
Mark Sampson
"We had a GREAT experience dealing with Barb at the Wellness Shop in Barrie for our Jacuzzi hot tub. She came to our house and personally put us through "spa school" which included setting up the hot tub and going through the features."
3 months ago
Google review
Margaret La Chimea
"We recently bought a Clearlight sauna - Sanctuary 1. We are extremely pleased with the overall service. Stuart was very knowledgeable and professional through the whole process. He arranged and scheduled the additional electrical work needed before the instalment. He also made sure that all other assembly dates were scheduled on time. in addition, he followe..." Read more
4 months ago
Google review
"Great service, fair pricing, highly recommend."
2 months ago