Capterra 
G2 Samde S.
Owner, Julies Park Cafe & Motel
Doug K.
Woofur Dog and Cat Services
"We had only been using the trial version of the software for a week before deciding it was the right tool for us. In just a fraction of the time it usually takes us to build a new schedule, we had the app set-up and were already making changes and communicating shifts to employees. I also like the fact that there are a lot of HR templates accessible to i..." Read more
8 years ago
Amit P.
Kidango, Inc
"I have had to contact the customer service/help desk twice and opened a service ticket once. All 3 times they were extremely responsive and knowledgeable. They addressed my issue quickly and efficiently. Two times the issue was something I was overlooking and once they weren't able to get an answer right away but followed up."
8 years ago
Jaine A.
KELO-TV
"I had a challenge on how to document worker time off, system coding and replacement workers which I wanted to keep hidden from other employees. The WIW Wizard, figured a work-around that solves the problem!! It will allow me to keep all scheduling documentation in WIW which is great! Wonderful support!!"
8 years ago
Nina P.
Affinity Home Health Resources
"From "help, I goofed up" to a "quick question" the chat operators are always helpful and friendly, too!. Chat feature always helpful"
8 years ago
Randi H.
Intellitext
"I am so grateful for When I Work (WIW). I was using other software prior to WIW, and didn't realize how much time/stress I was wasting until I gave WIW a try. It takes some work to get it setup, but from there it's pretty user-friendly. The customer service is top notch, so anytime I have a question, I can send it via chat and get a helpful response with..." Read more
8 years ago
Kathleen C.
Cafe 4
"I like several aspects of WIW though the pricing seems a bit high, and I'd like to see a few more options. Namely, I'd like to be able to know the total hours for one person's shift while creating it as well as the ability to communicate with the team with the regular monthly fee."
8 years ago
Jess H.
ArborBridge, Inc.
"She was really helpful and nice. Help us set up an API for the company after upgrading our account. Thanks!. Vida is great"
8 years ago
Kristina B.
Office Manager, Titan Web Marketing Solutions
"We did a test run with When I Work but the only thing that held us back was the cost. We loved all of the features and integrations. With the new law that was supposed to go into effect for salary overtime, this was the perfect software to choose."
8 years ago
Heather W.
HR and Operations Director, Camp Bow Wow
"I jumped on to ask a question today through the chat feature and my rep was not only quick to respond but she really knew the answers to all my questions. I had been getting frustrated with the feature early on for messaging due to the 1-2 hour time frame for responses and because I didn't feel I was getting the information I needed from that customer servi..." Read more
8 years ago
Chana B.
Styleandbeauty bar
"When I clock in has the best and most easy to use an app to clock in on the go and be able to track hours and schedule staff I have tried others and this is by far the easiest!"
8 years ago
Ashley M.
Givergy
"I opened the chat and immediately had my questions answered! Candice has answered questions before for me through email and she is amazing - she responds very quickly, politely and succinctly!"
8 years ago
Svetlana M.
Cuyana
"We started to use When I Work just a week ago and got lots of changes, easy to manage the workers schedule, can view future shifts and request time off. Personally I like email remainders few hours before the day starts."
8 years ago
Jessica B.
associate, Methodology
"When I work is great for sending messages for quick response amongst a team, especially when working remotely. Also good for on the spot problem solving with your team. All in All great group communication!"
8 years ago
Bill S.
Center Director, Mathnasium of Winfield
"The UI is very intuitive, and any time I've needed live chat help they've always been energetic, personable, and quick to resolve."
8 years ago
Stephanie K.
SECOLARI
"Great having instant help round the clock! Whenever I get stuck or wonder how to do something, I can use the chat room and get immediate help. Thanks, to my rep and all at WHEN I WORK."
8 years ago
David H.
Owner, Woodbelly Pizza
"We were unable to justify the cost and make the work arounds functional for our catering business. It is really designed for places with somewhat regular schedules and one (or more) locations. Off-site catering, not so much."
8 years ago
stephanie g.
go Rochester direct
"Wow. what can i say. When I Work is an amazing, easy, efficient, and by far after 20 years in scheduling have I never found a program so easy. I just added the Attendance feature and When I Work help chat was responding to me in seconds, and every resolution they gave me worked!! Not only is it an amazing tool for managers, but your employees will LOVE being..." Read more
8 years ago
Amy F.
Manager, Korona's
"We are a small bridal shop. When I Work has saved me so much time. Our employees use the app to request time off and I don't have to remember the requests of 10 people because When I work stores it for me. I can accept or deny the requests. I can also block days from being requested off. I love it!"
8 years ago
Nick T.
Commercial Lightning Protection, LLC
"My rep was so helpful today and we really appreciate her kindness and help! She really went above and beyond to help us - thank you!"
8 years ago
Ben J.
Soccer
"User experience was a little difficult to navigate as a first time user, but Vida was great and helped solve all of my issues."
8 years ago
Lucas B.
Director of Catering, Bucknell Catering
"Extremely happy with this product. Would like to see a few added features or ability to customize but still, the simplicity adds to the overall ease of use. Superior service and support. Amanda and Kel are amazing to communicate with. Thanks for everything, especially those t shirts!! :)"
8 years ago
Donna N.
Coordinato, Manoir Beaconsfield
"Pretty straightforward, but has the details I need when scheduling. Saved my sanity for the past two years. I love the repetition option, which means that my schedule is done throughout the year with tweaking for vacations and days off only. Hopefully, there will be an option to put a title on the schedules as we follow a week 1 and 2 schedule."
8 years ago
Helen W.
Town of Olds
"customer service with wheniwork is second to none! it is/was the best investment and choice for providing great service to our staff!"
8 years ago
Steve B.
The UPS Store
"Needed some quick help generating a report. Used the chat function and Candice had me set up and smiling in under a minute!"
8 years ago
"The software was easy to use. Liked the templates and recurring shifts. Negatives- pay per employee is annoying. Our employee count changes significantly."
8 years ago