PSS International Removals Reviews & Testimonials

4.6 (2,677)

Reviews: 2,677


5
82%
4
9%
3
0%
2
1%
1
8%

91% of customers would recommend PSS International Removals

Martin Raines

Martin Raines star-alt star-alt star-alt star-alt star-alt

"The packing team were great and I was very pleased with their work. I would have appreciated more help/advice up front on some of the customs forms and felt the service dropped off a bit after the initial enquiry led to a booking. When I did ask questions they did get answered."

5 years ago

John Dewsbury star-alt star-alt star-alt star-alt star-alt

"I had several quotes from different companies before choosing PSS removals for our move to New Zealand . I chose them because I felt they had a lot of experience and knowledge. They answered all of my questions and offered valuable advice which gave me a great sense of confidence they would do a good job. Everyone I have had contact with at PSS has been extr..." Read more

5 years ago

Munique Mazzei star-alt star-alt star-alt star-alt star-alt

"It all started on 26th of July. I was happy and excited, getting ready to move to a new country and a new job. A start-over full of good things waiting to happen. And, so far, the dream has been a nightmare. After more than a month searching for a good international removal company, I picked PSS International Removals. Their website stated they were the best..." Read more

5 years ago

Gerasimos Galatis star-alt star-alt star-alt star-alt star-alt

"I used PPS International Removals to move from London to Munich and, in general, I feel it was a good experience. Their approach during the sales phase made me feel comfortable with what I was offered: throughout the whole process they stayed close, put an effort to understand what I need, keep me informed and adjust whenever required. Even though there were..." Read more

5 years ago

Shane star-alt star-alt star-alt star-alt star-alt

"Would highly recommend PSS. Initially I was misquoted and PSS' error was handled professionally and apologetically. The whole process from quote, booking and removal was smooth and staff made everything easy. Great communication, assistance and professionalism. Though not moving furniture I had PSS pack to lighten my busy schedule. The packer arrived on time..." Read more

5 years ago

Den star-alt star-alt star-alt star-alt star-alt

"Our experience with PSS was not good they just do not care about YOU, for all their hyperbole and the no doubt sincerity of their reps they did not deliver a satisfactory experience for us. Of all our international moves we experienced the most loss and least consideration from PSS. One real problem is that they do not use bubble wrap and wrap everything l..." Read more

5 years ago

Harriet Cutchie

Harriet Cutchie star-alt star-alt star-alt star-alt star-alt

"I searched for quite some time trying to find a shared shipping container company for my things from the UK to Australia. My consignment took about 3 months in total. First initial contact was great but my only criticism would be there was no communication while my container was in route. The company on the other end was also not the best in regards to con..." Read more

5 years ago

Geraldine Robert

Geraldine Robert star-alt star-alt star-alt star-alt star-alt

"I used PSS removal for my move from London to Barcelona. Sharon and Anna where super nice, helpful and very reactive. It took PSS less than a week to pick up all my boxes and deliver them to my new flat in Barcelona. Everything arrived in perfect condition, even the tv, and nothing was missing. Thank you PSS for making my move that easy."

5 years ago

Gaurav Aggarwal star-alt star-alt star-alt star-alt star-alt

"We moved our household from London, UK to California, US. The packers were quite fast and good. We were kept informed about the shipment progress via email and when goods first arrived in California and then nearer to our destination. However, there was disappointment during unpacking. Quite a few items were broken. Furniture and other household items. We t..." Read more

5 years ago

Mr L. star-alt star-alt star-alt star-alt star-alt

"We were really pleased with the whole experience from PSS Removals. Choosing them to package up our items to be shipped was a no brainer in terms of saving time and stress. John and Jim who came to our house worked tirelessly for almost 10 hours to get everything magnificently packed ready to head to the container. They were magnificent. Found PSS to be hel..." Read more

5 years ago

L Vivio star-alt star-alt star-alt star-alt star-alt

"I never received an item (an expensive cello in an expensive hard case which I had to pay extra to have shipped) as part of my delivery and close to three weeks after the delivery of the rest of my stuff I still have zero information on my cello's location or when I am expected to receive it (if of course it hasn't been stolen or destroyed in the process)...." Read more

5 years ago

Mark and Kelly Bridle star-alt star-alt star-alt star-alt star-alt

"Excellent company! Very pleased with the level of service. They kept me informed all along the way. Steve and the packers (Barry and Dave?) were awesome. Daniel is the best; keeping us up to date. I would highly recommend them for your shipping needs. Thank you!"

5 years ago

Yvonne Owen

Yvonne Owen star-alt star-alt star-alt star-alt star-alt

"Excellent, professional service. Everyone has been very attentive and helpful so far, on what can be a very stressful time with an international move."

5 years ago

Grant star-alt star-alt star-alt star-alt star-alt

"our situation - a shipment of inherited goods from Sussex to Texas - did not seem to fit the normal 'mould', so the PSS forms and procedures needed some amendment. No-one was travelling and the sender/shipper is not the same person as the recipient. We are still waiting to hear if they can put our shipment in a container shared with someone else's goods..." Read more

5 years ago

Tejas Yarashi star-alt star-alt star-alt star-alt star-alt

"Received very poor service from pss. I had chosen air freight door to door from uk to australia with an estimated delivery time of 7-10 days door to door. My parcels still have not arrived despite being 18 days and will hopefully be delivered after the weekend i.e. 21 days post collection. I was later informed that the delay was caused due to customs in aust..." Read more

5 years ago

Adam Cole star-alt star-alt star-alt star-alt star-alt

"I was very impressed with the service afforded me by PSS. They made the whole process from booking to packing very straightforward and drama-free. Emails were replied to very speedily and questions were always answered clearly and helpfully. Plus, the fee was very competitive. On the day, the packers were friendly and efficient. My only criticism would be th..." Read more

5 years ago

Stewart star-alt star-alt star-alt star-alt star-alt

"Great so far: came on time, did what they were supposed to do and left on time. We now wait for the container to arrive, get through customs and get delivered - when we find a house! Only then will I be able to crit the whole service. 😄"

5 years ago

Paul star-alt star-alt star-alt star-alt star-alt

"Overall a really good experience, but we were rushed at the end by the packers loading the container, even though they were ahead of schedule. This resulted in us missing a aprox 1 to 2 boxes of items being packed, including children's soft toys, which caused major tears from the littlest one. Otherwise good at the UK end. Will see how we fair at the Aussie..." Read more

5 years ago

Sue Hawkins

Sue Hawkins star-alt star-alt star-alt star-alt star-alt

"From when PSS removal staff came to our apartment to pack and take away to when they delivered our furniture and belongings in Spain a truly great service. The chaps both in England and Spain were excellent. I cannot fault this service and would recommend anyone to use them for their relocation. thank you very much Sue & Alan"

5 years ago

Derek and Darren McCabe-Hay

Derek and Darren McCabe-Hay star-alt star-alt star-alt star-alt star-alt

"Communication with the office was great and the information provided was excellent. They really helped guide us through the planning of moving overseas. Come packing day, the team arrived on time and worked their socks off. All members of the team were polite and friendly and got on with the job at hand. They were great fun too, we had some good laughs wit..." Read more

5 years ago

Jackie Kelly

Jackie Kelly star-alt star-alt star-alt star-alt star-alt

"Have used PSS twice to move our personal possessions and more recently furniture to New Zealand. They a simply a joy to deal with. Their prices are very reasonable, their customer service/ support excellent, and their removal staff wonderful. I have no hesitation in recommending this company, and believe me, I am a hard person to please!"

5 years ago

lisa keen star-alt star-alt star-alt star-alt star-alt

"Used the company previously to emigrate to NZ in 2006 with no damages, returned to UK, then emigrated back to NZ march 2019 I used PSS again, big mistake, numerous damages over 40 items, they do not use bubble wrap anymore hence my damages that are unrepairable. Extremely disappointing service now."

5 years ago

Erik Zhang

Erik Zhang star-alt star-alt star-alt star-alt star-alt

"Not very happy with how the company handled my delayed baggage as I was quoted 4-12 weeks shipment time but in the end it was close to 18-20 weeks before my bags arrived to Sydney. Would not recommend if you are looking for a timely shipment."

5 years ago

Caleb star-alt star-alt star-alt star-alt star-alt

"People who came to collect goods were very helpful with size and weight limits and helped us to make sure we were within those limits."

5 years ago

A Spencer

A Spencer star-alt star-alt star-alt star-alt star-alt

"PSS helped us move from UK to Spain. They packed all our furniture and belongings and transported with others on a shared truck. The communication was excellent and the staff were professional from initial quote right through to packing and delivery to our Villa in Spain. Happy to recommend them if you're moving to the continent."

5 years ago

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