PSS International Removals Reviews & Testimonials

4.6 (2,677)

Reviews: 2,677


5
82%
4
9%
3
0%
2
1%
1
8%

91% of customers would recommend PSS International Removals

L Howard

L Howard star-alt star-alt star-alt star-alt star-alt

"I had a relatively stressful shipping experience from the US to the UK and PSS Removals alleviated much of that stress. Communication with PSS was very easy and they responded to queries quickly. A special shout out to Summaira who was especially helpful and guided me through the importation process. Once PSS received my cargo, communication was ongoing up..." Read more

a year ago

Alfred Pun

Alfred Pun star-alt star-alt star-alt star-alt star-alt

"Very good communication. Driver is nice."

a year ago

Victor Hui

Victor Hui star-alt star-alt star-alt star-alt star-alt

"Good Service attitude"

a year ago

Dave Ried

Dave Ried star-alt star-alt star-alt star-alt star-alt

"We paid over £6000 to shop out belongings to Australia. The date we were told they would arrive in the country was a lie, we waited weeks more. Then had to pay EXTRA fees for some bio check at customs we weren't told about. We paid £600 insurance. Out brand new mattress was filthy despite being wrapped when it left our uk home. Our spare pushchair cover and..." Read more

a year ago

O. Ustinova star-alt star-alt star-alt star-alt star-alt

"Fantastic customer service from the beginning to the last box in the house. Always on hand to answer any of the 1st timer questions, timely updates and overall the type of service that can only be provided by a family owned business. Will be recommending if and when."

a year ago

Naresh M Buch star-alt star-alt star-alt star-alt star-alt

"I will not hesitate to give 5 star to this particular company. Right from the beginning sales team, packing team, dispatch team has unique coordination style. They always keep on communicating to us about our shipment. We did our shipment on 17th of April 2023 from UK to Canada and it reached on Ottawa Canada on 29th of June 23. Being new to this experience,..." Read more

a year ago

Michael Drake star-alt star-alt star-alt star-alt star-alt

"The guys turned up, packed my kit with good humour and left. This was exactly the unfussy service that is needed. Moving is stressy PSS made it far less so."

a year ago

Simon C star-alt star-alt star-alt star-alt star-alt

"PSS understood what I needed and did everything to make sure it was achieved. Totally professional and very friendly service"

a year ago

Chinye Ukwu star-alt star-alt star-alt star-alt star-alt

"PSS International Removals provided excellent and quality service from the start. They were really professional and quick in packing and wrapping our household items for shipping to UAE. They were also friendly and reliable. I highly recommend PSS"

a year ago

SE star-alt star-alt star-alt star-alt star-alt

"Really poor communication and customer service- I contacted 3 different staff members via email and never heard a reply from all 3 after their first email back to me. Then when I finally realised email was not the way to go I called to arrange box delivery and collection. My initial contact was good and I had delivery of the boxes in a few days. But after..." Read more

a year ago

Mr B Roberts star-alt star-alt star-alt star-alt star-alt

"Extremely diligent from the initial contact through to the final delivery. Truly a professional company."

a year ago

Bryony Nooney star-alt star-alt star-alt star-alt star-alt

"Julian, Chris and John were fantastic from the moment they arrived until they left with our belongings. Very professional helpful and friendly service which was very much appreciated. Thank you"

2 years ago

Mark Webb star-alt star-alt star-alt star-alt star-alt

"Good communication and packing service. Good quoted price but shipping freight carrier costs increased over three weeks by 20% (not PSS fault)."

2 years ago

Mr Callaghan star-alt star-alt star-alt star-alt star-alt

"A recommendation from my nephew in Australia who used PSS in his move from the UK was enough for me to use the same Company in a similar move. It was the best decision I could make and from the onset I found the customer service agents very easy to deal with. I then got allocated a ‘Move Manager’ Helen Griffin who has been a delight to deal with. Helen has g..." Read more

2 years ago

Plas star-alt star-alt star-alt star-alt star-alt

"Quick response and helpful for delivery"

2 years ago

Nicholas star-alt star-alt star-alt star-alt star-alt

"On initial contact with PSS International Removals I was very impressed with their friendly, helpful, can-do approach. I wanted to move some small furniture and other household items – an inheritance – from the UK to Germany, where I live. The video survey of the items was easy to carry out with clear instructions from the agent making the call. PSS's quote..." Read more

2 years ago

James star-alt star-alt star-alt star-alt star-alt

"Very efficient service. Kept informed at all stages and good collected right when they said they would."

2 years ago

John Todd star-alt star-alt star-alt star-alt star-alt

"Arrived on time with adequate packaging and manpower; everything dismantled and well protected for shipment to Australia. Crew very courteous and efficient."

2 years ago

ARCSM star-alt star-alt star-alt star-alt star-alt

"We used PSS removals last year to move house from London to Gran Canaria, Spain. I was a bit skeptical because I have read mixed reviews on moving companies in general, but to my pleasant surprise the experience was faultless. Great customer service throughout (Helen), always responsive to any questions throughout the process. The initial quote was spot on..." Read more

2 years ago

Mrs L Burns star-alt star-alt star-alt star-alt star-alt

"The rest of my belongings had to be collected the next morning, as the crew had picked up another boxed pickup the evening before, so all my household goods would not fit in on the first run as planned. It was really inconvenient, as I had plans to be away from home, but I had to stay in an empty home and borrow blowup beds to stay there the night so a crew..." Read more

2 years ago

Unhappy Customer star-alt star-alt star-alt star-alt star-alt

"Would give less if I could, Lost box during shipping with all of our precious personal possessions and once we followed up, no action was done except lies on email. Once we made a compliant through here, we were instructed to contact Anne Foreman at Customer Service who sent two emails to look in to it and now has stopped responding. A lot of lies and false..." Read more

2 years ago

G Steele star-alt star-alt star-alt star-alt star-alt

"I chose PSS International Removals due to the seemingly amazing reviews online however it is a shame that I can only justify 1 star. I have recently moved to Canada from the Uk and required shipping across some personal items. At the start of the process all was going great, they helped me with custom forms and answered emails timely despite the time differ..." Read more

2 years ago

Steven Stewart

Steven Stewart star-alt star-alt star-alt star-alt star-alt

"Always kept up to date via email, and any questions I had were answered quickly"

2 years ago

Jon Seymour star-alt star-alt star-alt star-alt star-alt

"The on-site staff was great. Good information and treated our house and good with respect."

2 years ago

Lihua Zhang star-alt star-alt star-alt star-alt star-alt

"Really nice team, quick response"

2 years ago