PSS International Removals Reviews & Testimonials

4.6 (2,364)

Reviews: 2,364


5
82%
4
9%
3
0%
2
1%
1
8%

91% of customers would recommend PSS International Removals

Tia star-alt star-alt star-alt star-alt star-alt

"Fabulous customer service. I arranged the removals on behalf of my friend who was going back to AUZ. Charlotte was probably one of the most polite and helpful lady iv ever dealt with. The gents who came and packed my friends belongings up were fast, efficient, considerate, and friendly. I would most definitely recommend this company."

2 years ago

Jack Holly star-alt star-alt star-alt star-alt star-alt

"outstanding customer service. Timely response."

2 years ago

Eileen Williams star-alt star-alt star-alt star-alt star-alt

"PSS was one of three quotes I initially received. PSS were the most competitive I therefore asked them to carry out the removal of dining table and six chairs to be sent to USA. From then on the office staff I dealt with were helpful and efficient. From instructions, collection was less than 7days. Two men arrived at the specified time dismantled were necess..." Read more

2 years ago

D&W Boylan star-alt star-alt star-alt star-alt star-alt

"We could not have asked for a better service. The team were - communicative, getting in touch to confirm arrangements - turned up exactly when they said they would - efficient, they plugged through the sorting, cataloguing and loading with minimum fuss or input required from us - friendly, they did so with good humour and a smile Very grateful, thankyou."

2 years ago

Brandon Florence star-alt star-alt star-alt star-alt star-alt

"We left the UK on 8th October 2021, PSS removals came around on 6th October to box & pick up our things. The two-man team were great, very friendly and eager to get the job done. They swiftly packaged out items in just over 3 hours. Today is 01 March 2022, we still do not have our household items / clothing / furniture / memories. I've been reading other..." Read more

2 years ago

Tiziana Bando

Tiziana Bando star-alt star-alt star-alt star-alt star-alt

"They will show to you professional and customer orientated at the beginning to get the job but once it's started then your shipping nightmare will start too. Lack of communication. Most of the time I had to poll them and ask for updates and had bad news, your goods will be shipped next month, next time still the same, and so on. After 4 months my goods are s..." Read more

2 years ago

Rachel Rice

Rachel Rice star-alt star-alt star-alt star-alt star-alt

"Prompt response to my quote and was over the moon to discover they offer a packing service as well! Made my move to the USA so much easier!"

2 years ago

Gina Wright star-alt star-alt star-alt star-alt star-alt

"PSS Removals was chosen because they appeared to have adequate resources and experience. For two days, we had a team pack, disassemble, move, and sanitise our belongings in preparation for transportation to Australia. From the beginning, PSS was professional, attentive, and helpful! They also gave us contact information for various organisations that could h..." Read more

2 years ago

Dawn Zentner star-alt star-alt star-alt star-alt star-alt

"Moving internationally is a challenge under the best circumstances and if you're looking for a company to ease the process, to assure your worldly goods are taken care of, to provide good support, keep looking. My boxes were picked up by a 3rd party courier who had no idea what he was picking up and could not provide me with any proof he picked them up. Fr..." Read more

2 years ago

IGB star-alt star-alt star-alt star-alt star-alt

"Sheffield to Madrid. When we first booked it, it all looked very good. Great communication, great service. We were told it could all take a month since the furniture was collected to be delivered, due to border controls and paper clearance. Once they picked up the furniture, the experience was completely opposite. Our furniture was picked up middle of August..." Read more

2 years ago

Mrs B A Christmas star-alt star-alt star-alt star-alt star-alt

"Removal UK to NZ, cannot recommend this company, inadequate duty of care regarding packaging of household effects on packing UK and delivery NZ. Beware that when you insure your shipment that EVERY single items is listed and costed individually, not a good experience very difficult to communicate with."

2 years ago

Linda Andrews star-alt star-alt star-alt star-alt star-alt

"Used PSS to ship some boxes to back home over the Christmas holidays and it was so much easier than other shipping services I’ve used before. 100% going to use PSS again in the future. It was cost effective to send by air and we avoided the problems of sea freight."

2 years ago

Kelly K. star-alt star-alt star-alt star-alt star-alt

"British expats in beautiful Australia here – just wanted to check in and say a big thank you to everyone who was involved with our move. Everything was packed safely and arrived in perfect condition at our new place. Recommending to everyone moving abroad!"

2 years ago

Kelly star-alt star-alt star-alt star-alt star-alt

"Absolutely class service from PSS recently for our international move. I wanted to pack myself just to be sure everything was organised ready to unbox the other end but the team collected the boxes when they said they would and everything arrived exactly as I left it."

2 years ago

Annonymous star-alt star-alt star-alt star-alt star-alt

"Worst customer experience of my life. Our move manager had very little interaction with us during the entire process. No information was received pro-actively, incredibly difficult to get hold of the move manager. A LOT of hidden costs. Poor company. Do not use."

2 years ago

C&P Smetham star-alt star-alt star-alt star-alt star-alt

"PSS, I find much of your response to my review inaccurate and disingenuous. I have therefore decided to fully expand my opinions of the service I received by way of a Youtube video. For anyone considering an international move, I strongly suggest you find and watch the video before choosing your removalist. It will be entitled "PSS International Bad Experien..." Read more

2 years ago

Karen Fox

Karen Fox star-alt star-alt star-alt star-alt star-alt

"So, PSS International Removals, the clown outfit who were paid thousands of pounds to ship our possessions from the UK to Australia. We have missing items including two rings at a value of £15,000 from our belongings, and many breakages; all of which insurers have declined to pay the claim for. We specifically had a crate built to protect a tv at extra cost,..." Read more

2 years ago

BL star-alt star-alt star-alt star-alt star-alt

"Lynn at PSS was the most helpful - all the way from UK to NZ. Even when NZ were slow at processing the shipment Lynn was able to assist from her end. Everything arrived safely."

2 years ago

Janet Medlam star-alt star-alt star-alt star-alt star-alt

"Everyone I communicated with at PPS, either by email or telephone where wonderful. Nothing was too much trouble, they were so patient with my struggles to complete the paperwork. The same applied with my daughter in New Zealand. Take Covid out of the equation and the whole process was seamless. I can’t thank them enough."

2 years ago

Marti star-alt star-alt star-alt star-alt star-alt

"Complete disappointment! Appalling service! Customer service and communication, once you've paid- unexistable. After the container was packed they presented me with extra charges of over £1000 and blamed the pandemic for it. Pandemic has been going on for over two years now. What a rubbish excuse! Rude staff when speaking on the phone. After a second offici..." Read more

2 years ago

Rebecca star-alt star-alt star-alt star-alt star-alt

"We contacted PSS Removals because our daughter is away working in Cyprus and needed excess baggage shipped over to her from Wales. The cost was fair, the overall process run smoothly, and her baggage arrived safely and securely."

2 years ago

Mark P. star-alt star-alt star-alt star-alt star-alt

"I highly recommend PSS Removals to anyone moving from the UK that requires an international removals service. Me and my partner moved to Australia recently, and the team behind PSS made this a lot easier for us. In particular, we were impressed by their willingness to help us at such short notice."

2 years ago

Russell Edwards star-alt star-alt star-alt star-alt star-alt

"Absolutely appalling. No accountability, no customer service, rude staff and a complete inability to actually provide the service you pay them for. They made an error which resulted in only half of our house contents being shipped from the UK to Dubai. Then they didn't ship the second shipment as promised and now that they have it seems to be on its way to S..." Read more

2 years ago

Becky star-alt star-alt star-alt star-alt star-alt

"I left the UK recently and needed a removal company to move my stuff over to US. I was finding it difficult knowing what I needed to bring over, but the team behind PSS Removals provided expert advice. This made the whole process a lot simpler."

2 years ago

Linda star-alt star-alt star-alt star-alt star-alt

"We have moved back and forth from UK to US and PSS Removals is by far the best company in my experience for moving overseas. The company is quick to reply and provides prompt and efficient service. The surveyor who came to our house was very helpful and gave us useful advice. He was largely the reason we chose PSS. However the rest of the team did not disapp..." Read more

2 years ago