PSS International Removals Reviews & Testimonials

4.6 (2,646)

Reviews: 2,646


5
82%
4
9%
3
0%
2
1%
1
8%

91% of customers would recommend PSS International Removals

KEVIN star-alt star-alt star-alt star-alt star-alt

"The process was a shambles from the start. They were the cheapest quote out there (not by much) but boy have lessons been learnt here. The individual who collected the items, refused to carry it down a flight of stairs where I lived. Had to basically threaten him that it was a door to door service and told him to decide what he wanted to do as I would ring t..." Read more

3 years ago

G star-alt star-alt star-alt star-alt star-alt

"STAY CLEAR My shipment was damaged beyond repair and for the past year, I have been trying to get them to pay for the damaged they caused. They are refusing to pay the documented value saying that it has devalued 40% but providing no rationale behind this. Using this company has been one of my biggest regrets. They are now failing to reply to any of my email..." Read more

3 years ago

Anthony star-alt star-alt star-alt star-alt star-alt

"Brilliant team. Shipped our belongings to India. I was not disappointed. Thank you!"

3 years ago

Toni M. star-alt star-alt star-alt star-alt star-alt

"Would thoroughly recommend these guys. They were by far the most competitive quote with no reduction in service. Moving overseas seemed such an enormous task and I nearly didn’t go through with it for that reason. These guys made it seem so easy and very little stress on my end. They worked so hard to ensure everything was in place, on time and handled with..." Read more

3 years ago

Shahzad Alam star-alt star-alt star-alt star-alt star-alt

"We had an absolutely shocking experience with PSS removals. Although we paid about £10k for moving our furniture from Dubai, they made us pay additional costs while holding our goods hostage. Then their reassembly of our furniture were very shoddy. For example during assembly of beds and tables, to save time, they drilled fresh screw holes instead of scre..." Read more

3 years ago

A Espo star-alt star-alt star-alt star-alt star-alt

"The person in charge of looking after me was very friendly, engaging and responsive all the way through the process. I was wasn't sure how much i was moving but they were accommodating in giving me boxes/ deposit and adjusting price afterwards which was great. Only slight issue was the clarity over costs and process in the difference between Air Freight and..." Read more

3 years ago

Robby star-alt star-alt star-alt star-alt star-alt

"Lovely service all the way through from quote to the moving day. Went above and beyond when it seemed like the whole chain would collapse. The packers were polite and respectful. The moving day was extremely easy and the moving team knew what they were doing. Great bit of reversing into a really tight drive by the driver by the way! Our belongings are now on..." Read more

3 years ago

M L star-alt star-alt star-alt star-alt star-alt

"We were given an estimate of 8 - 12 weeks. Door to door, it will take 5 - 6 months for our boxes to arrive in Auckland from London. They didn't tell us about any shipping delays until AFTER we paid and had our items picked up from London. The guys are friendly but communication was poor - lots of crossed wires and forms/documents that they didn't process co..." Read more

3 years ago

Milton star-alt star-alt star-alt star-alt star-alt

"Would not hesitate to use the company again. Guys, were on time, worked non-stop and nothing was ever too much trouble. Great service by great people!"

3 years ago

Wally Ellis star-alt star-alt star-alt star-alt star-alt

"The service was excellent! Thank you, would highly highly recommend these guys for shipping to the USA!"

3 years ago

Bailey Howard

Bailey Howard star-alt star-alt star-alt star-alt star-alt

"Thanks to all the team at PSS. From office staff to packers and delivery, everything went smoothly."

3 years ago

Google review

Clair Maguire star-alt star-alt star-alt star-alt star-alt

"Extremely hard working, even with a man down. Guys were so positive and friendly all day. The next day, they returned with extra help to complete the packing and everything went off in a shipping container."

3 years ago

Harry star-alt star-alt star-alt star-alt star-alt

"Arrived on time at 7am and they did not stop until they left my new property at 6.30pm. They were so careful with everything and nothing was too much trouble. A really nice bunch of guys that made what should of been a stressful ordeal, really calm and organised. Thank you so much!"

3 years ago

Porter Skinner

Porter Skinner star-alt star-alt star-alt star-alt star-alt

"Great company to move with. We had to move with little notice. PSS turned everything around from survey to packing and shipping in less than 2 weeks. The staff were helpful and the packers super-efficient. We have since recommended them to other friends. Thanks PSS!"

3 years ago

Google review

Hilary star-alt star-alt star-alt star-alt star-alt

"If I could give them zero stars I would!!! From the start it was a disaster - our removal manager was useless and zero communication skills - didn't even both to contact us regarding our packing date so we had to chase him the whole way through. Once our stuff arrived we noticed damage to our VW campervan - PSS could not be less interested and have claimed..." Read more

3 years ago

William star-alt star-alt star-alt star-alt star-alt

"Moving is never easy. My job takes me to so many places and PSS made the whole process easy and stress free. They called well in advance of arrival and again on delivery, so we always knew where they were. The team even helped me sort everything into the storage at the delivery point – amazing service, would highly recommend."

3 years ago

Emilie star-alt star-alt star-alt star-alt star-alt

"This was my first time sending boxes abroad, and PSS were so helpful. I had many questions for a relatively small order of 3 boxes. The communication around box drop off and pick up was clear. When there was a misunderstanding about the weight of the boxes, PSS was willing to review the shipping rates to find a solution. I will certainly recommend them to my..." Read more

3 years ago

Daniel Lane star-alt star-alt star-alt star-alt star-alt

"They lost two of our push bikes, which never arrived between the UK and Canada. Have been contacting them for weeks and there has been no resolution as yet."

3 years ago

Anna Gorzkiewicz star-alt star-alt star-alt star-alt star-alt

"They've "forgotten" to put one of my items on the packing list and didn't even check their warehouse for it when I informed them! Lazy and unprofessional. I trusted the person doing the collection and inventory and didn't even comprehend that I need to check over 30 positions on the packing list before signing it. I checked the main things and stupidly signe..." Read more

3 years ago

Fiona Duby star-alt star-alt star-alt star-alt star-alt

"A friend of mine recommended PSS as they gave her excellent service on her shipment. I want to endorse this. The people I dealt with were all exceptionally pleasant and helpful. The delivery of boxes was swift as was the collection. The cost was incredibly reasonable and I would not hesitate to recommend PSS to others or indeed use them again in future...." Read more

3 years ago

Malcolm Green

Malcolm Green star-alt star-alt star-alt star-alt star-alt

"I would like to thank John Liam and Sharon Duncan I can't praise them both highly enough. They were Both SO helpful and supportive It was a pleasure dealing with them. They both went the extra mile for me and bent over backwards to help me both were very supportive. They really took the distress out of the experience. A great bedside matter. Other compani..." Read more

3 years ago

Beverly star-alt star-alt star-alt star-alt star-alt

"We had to arrange the last-minute removal of some items, from UK to Spain. Every step of the way PSS were extremely helpful, accommodating and very professional. The collection was from my grandparents’ house, so there was a third party involved and the guys contacted my grandparents to advise on collection plans, arrival times etc. They reported that the gu..." Read more

3 years ago

John I. star-alt star-alt star-alt star-alt star-alt

"From initial contact with PSS, they were always polite and courteous with all enquires and prompt to respond. As promised, they arrived on time to collect my goods and when there was a change in my circumstances due to coronavirus, they were more than helpful to resolve this and alter my schedule. They were able to deliver my goods prompt on the day agreed."

3 years ago

Amber star-alt star-alt star-alt star-alt star-alt

"PSS partner with Jordan River East in the USA. PSS have no authority over their contractors, who agreed to pay us for damaging our floor & walls upon delivering our items. 8 months later, they said the cheque has been sent 3 times, and its never arrived. They keep saying they are sorting it, and no cheque arrives. They don't care that their contractors are l..." Read more

3 years ago

TM star-alt star-alt star-alt star-alt star-alt

"I am using Swiftrelo removal in HK to move my shipment to UK. And PSS removal is their partner in UK. Honestly, the crew moved my shipment to my house is very good, they would take good care on each items and put them down carefully. However, I am disappointed about their response, when I found that my shipment arrived to port, I need to call them and push..." Read more

3 years ago