PSS International Removals Reviews & Testimonials

4.6 (2,364)

Reviews: 2,364


5
82%
4
9%
3
0%
2
1%
1
8%

91% of customers would recommend PSS International Removals

Hazel Gray star-alt star-alt star-alt star-alt star-alt

"This company was extremely helpful up until I paid them the estimate. At that point, I felt like I was managing their team. The emails became infrequent, calls were not responded to despite assurances they would be. On the pick up day, the packers didn't arrived with enough crates for the items. They told me it would be a bad idea for them to take the items..." Read more

5 years ago

Mark Hill

Mark Hill star-alt star-alt star-alt star-alt star-alt

"They have moved me from Uk to Melbourne Australia It was a easy and peaceful process. They came out and assessed my items gave me a quote. They came out and packed up everything and transferred it to storage container. And i was able to track container all the way. I highly recommend pss international And will definitely use them again. A pleasure. Mark hil..." Read more

5 years ago

stephen wallace star-alt star-alt star-alt star-alt star-alt

"Never ever use this removal company. Moved a house furniture/goods from UK to Australia. Removal process shoddy and unprofessional. They extorted money out of us for services that weren’t required - I.e an additional van to Shuffle boxes from house to a 20ft container which happily would have fitted outside of the property (having previously done this..." Read more

5 years ago

Elizabeth Murphy star-alt star-alt star-alt star-alt star-alt

"Used PSS to ship boxes to New Zealand. Grayson (a Kiwi) was very helpful and honest about what I could and couldn’t take. Saved me a lot of trouble with MPI. They delivered boxes and packaging materials. The whole process was easy and now my stuff is on its way home."

6 years ago

StreetMate star-alt star-alt star-alt star-alt star-alt

"Get what you pay for... Customer service level is non existent!! Chased them all the way for details regarding shipping and never once an apology for lack of contact, mucking me about and messing up... They're cheap(er) for a reason not sure how they have been in business quite as long as they state!"

6 years ago

Hilary Skinkys star-alt star-alt star-alt star-alt star-alt

"We had a limited amount of our possessions shipped from U.K. to Lanzarote which cost approx £3500 with insurance.. When it all arrived the level of damage was breathtaking, then there was the wrangle with insurers. I had to take so many photos and write lots of emails, and that’s on top of having our precious things ruined. Some things didn’t turn up at all;..." Read more

6 years ago

Gordon McLeod star-alt star-alt star-alt star-alt star-alt

"Have just sent a consignment of nine packing cases to New Zealand. A few days ago I received confirmation that all nine cases had arrived at the intended address in Auckland, both ahead of time and in the same condition they left the UK. Can't praise both Grayson and Anna at PSS enough for their professionalism and help throughout the whole process. Both wer..." Read more

6 years ago

Mary McCormick

Mary McCormick star-alt star-alt star-alt star-alt star-alt

"We had to leave in a hurry due to my job offer and visa coming faster than expected. PSS turned everything around within a couple of weeks. Also arranged storage for us in Australia if needed as we have not bought a house yet."

6 years ago

Ian H star-alt star-alt star-alt star-alt star-alt

"There was some initial confusion and trouble getting a delivery date off them. However, one of their staff stepped up to the plate and took over our case and all went relatively well including improved communications until actual delivery. The so called delivery person dumped our boxes at the side of the road on a 'pallet' at my mother-in-law’s house in Cro..." Read more

6 years ago

Mark Hill star-alt star-alt star-alt star-alt star-alt

"Initial visit and assessment was positive but it went down hill from there. The PSS movers damaged a wooden floor in my property by dragging a wardrobe and then suggested my disabled mother and partner, who was on crutches at the time, had part caused the damage by trying to move the wardrobe themselves! On arrival we were charged a quarantine inspection fe..." Read more

6 years ago

hubertjones10 star-alt star-alt star-alt star-alt star-alt

"PSS refused to insure a bottle of whisky I packed to send from the UK to New Zealand and when I opened my consignment in New Zealand i discovered that someone in their company had deliberately opened and consumed the whisky which was a wedding present. Despite repeated attempts to find out what happened to my cargo I have yet to receive a response. I would n..." Read more

6 years ago

Raj Salhan

Raj Salhan star-alt star-alt star-alt star-alt star-alt

"I used this company to help my parents… I used this company to help my parents relocate back to India. They were having real difficulty finding a company that was affordable and able to arrange transportation to a rather remote location. PSS were more than happy to help and everyone from the customer service girl (Anna) to the removal chaps were a pleasure..." Read more

6 years ago

Arthur star-alt star-alt star-alt star-alt star-alt

"Wish I'd read the review above and on other sites. Same story here. Quote is one price, once they have your stuff and you're in a different country, the price is suddenly significantly higher, none of the calculations upon which the price is based are correct (basic arithmetic seems beyond them) and they won't correct it. The result is a long drawn out discu..." Read more

6 years ago

Sean star-alt star-alt star-alt star-alt star-alt

"We used PSS for our move from the UK to Australia and they have been an absolute nightmare. We had 2 prior major moves with other companies with no issues at all, but PSS have been a disaster. Some examples: 1) They completely under-estimated our volume of goods, so we ended up paying around 50% more than their 'fixed price' quote - and if you don't pay they..." Read more

6 years ago