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Carsa Reviews & Testimonials

4.5 (3,147)

AutoTrader Reviews: 3,147


5
80%
4
8%
3
3%
2
2%
1
7%

88% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  3,147 reviews
  4.5/5 average rating

Thomas star-alt star-alt star-alt star-alt star-alt

"When reading dealer reviews, it is important to remember Carsa do not make the cars, only resell. Ignore any reviews praising the car and focus on what they do control… the customer service. That being said, I tried to test drive a red 2020 2.3L Mustang only to be told it was at a ford dealer getting serviced. This turned out to be a lie as soon as I was tol..." Read more

a month ago

Ayman Roushdy star-alt star-alt star-alt star-alt star-alt

"Was unprofessional to email Mr to update my review for bottle of wine and box of chocolate, I wish I could attached screenshot of your email,when I said I cancel my working day to come for viewing you dont know how much it coast me plus im not cheap to change my review, people should know how cheap is your service and first impressionwill stay for ever I h..." Read more

a month ago

John Smallman star-alt star-alt star-alt star-alt star-alt

"Really great service, the lady who helped us was really good and knowledgable about the car. Purchasing the car was easy and everything was explained really well. Would recommend"

2 months ago

Andrew Christie star-alt star-alt star-alt star-alt star-alt

"Well we found carsa through auto trader and they where local with a good range of cars at a good price. We ventured down looking at a few options of electric cars but nobody could answer any questions about the spec or features it was just awkward. Every question was diverted to we can't answer that you need to speak to our sales time who by the way you spea..." Read more

2 months ago

Andy star-alt star-alt star-alt star-alt star-alt

"Tea was brilliant "

2 months ago

Nikki Dearn star-alt star-alt star-alt star-alt star-alt

"We arrived at the Carsa car dealership to be greeted by friendly sales personnel and offered a drink of coffee before taking the car out on a test drive. We chatted easily with shabs, who was friendly and easy to get on with. The car was immaculate and I was really happy with the service. Would recommend and use again"

2 months ago

Edgaras Dapkus star-alt star-alt star-alt star-alt star-alt

"Brilliant service, thank you for everything. Just bought my new electric car with Mike help at Cannock dealership. "

2 months ago

Mr Graham Stepan star-alt star-alt star-alt star-alt star-alt

"I have recently purchased a vehicle from Carsa at the Swanwick branch and the whole process was completed quickly and efficiently. My contact there was Joe Simmons who was helpful and honest during the purchase process willingly giving his time then and afterwards regarding the provision of paperwork. Joe is a member of a very supportive team who made this p..." Read more

2 months ago

Trevor Garrett star-alt star-alt star-alt star-alt star-alt

"Friendly and helpful service. A sensor issue was resolved satisfactorily before we completed the transaction and drove away. The only disappoint in the dealings with the Southampton outlet, was on the occasions we needed to contact them. The only method available is to phone a general company number, wait in a queue for 5-10 mins to speak to someone, simply..." Read more

2 months ago

JK star-alt star-alt star-alt star-alt star-alt

"Online finance and forms Didn’t work well and the process was frustrating to say the least. "

2 months ago

Julie star-alt star-alt star-alt star-alt star-alt

"I recently bought a car from Carsa in Bradford. I was very impressed with how smoothly everything went. No intimidating salesmen, such a great way to buy a car. I would like to thank Becky who showed me the car . She was absolutely brilliant and a real credit to the company. I would also like to thank the two Toms who made the experience so easy in a very re..." Read more

2 months ago

Jake star-alt star-alt star-alt star-alt star-alt

"A* service from Kienna Was made very easy from when I got in the dealership "

2 months ago

Stephen Dungey star-alt star-alt star-alt star-alt star-alt

"John.I first spoke to him when I drove up to Southampton to pick up the car only to find out the car was still in Birmingham! Needless to say I was not impressed as it is a long drive from where I live. John however did his best to sort things out and when the car was delivered today I was surprised but pleased to see it was John.He kept me informed of the a..." Read more

2 months ago

George Skayman star-alt star-alt star-alt star-alt star-alt

"Great service from this company every part of the sale was done over the phone. Delivery of the car was perfect "

2 months ago

Ollie Hardy star-alt star-alt star-alt star-alt star-alt

"No deposit refund received! Still waiting on my deposit to be returned after I decided not to purchase. Online chat and WhatsApp chat not answered. Looks as though I’ll be going through the small claims court! Call from Liam to say the deposit can be held for 3 months for another car. Basically it can’t be refunded as the car was moved from Cannock to Southa..." Read more

2 months ago

Jakub Kucharek star-alt star-alt star-alt star-alt star-alt

"Chelsea was very helpfull and professional. Full process went smoothly."

2 months ago

Philip Ehala star-alt star-alt star-alt star-alt star-alt

"Perfect service from Katie and Rob. Extremely helpful and patient, and went above and beyond in every instance, particularly when Katie ran after me when leaving to tell me of an updated finance price. Completely unique experience, better than any dealership I’ve been to. "

2 months ago

Tim star-alt star-alt star-alt star-alt star-alt

"Had a pretty straightforward time buying a car from Carsa. The car itself was great value from everything I can make out, from start to finish only took a week with good comms throughout. No pressure from the sales people when purchasing which was much appreciated"

2 months ago

robert leech star-alt star-alt star-alt star-alt star-alt

"Having had my car from Cannock for almost a month , and having sent pics of paint / trim touch ups and a wheel , an email 24/3 and visiting branch 15/3 for updates , no one has bothered to contact me back , They say you can judge a business by their customer care ."

2 months ago

Prem star-alt star-alt star-alt star-alt star-alt

"Great customer service. Sabeer Hameed explained everything nicely. Happy for new car. "

2 months ago

Marc Perez Soteras star-alt star-alt star-alt star-alt star-alt

"Absolutely delighted with their professionality"

2 months ago

Paul Cook star-alt star-alt star-alt star-alt star-alt

"All the individuals I dealt with at Carsa have been really helpful and polite. I'm happy with the service provided."

2 months ago

Gerry Byrne star-alt star-alt star-alt star-alt star-alt

"Very professional service from start to handover."

2 months ago

Gerry Byrne star-alt star-alt star-alt star-alt star-alt

"Very good service right from the start to the handover. "

2 months ago

Mark Steeeter star-alt star-alt star-alt star-alt star-alt

"Excellent service from the initial call,dealt with Jamie throughout the sale which is a refreshing change not to be past over to various people,he couldn't be more helpful and informative. Everything was as advertised,great car,great service and a great firm to deal with will be back for car number 21 very shortly, Mark@Courtesy Taxis."

2 months ago