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Carsa Reviews & Testimonials

4.5 (5,562)

AutoTrader Reviews: 5,562


5
80%
4
7%
3
3%
2
2%
1
8%

87% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  5,562 reviews
  4.5/5 average rating

Kameren Heath star-alt star-alt star-alt star-alt star-alt

"First time buying a car from Carsa, very pleased with the service, very helpful and made very easy without any stress, happy to return again. Bailey was very helpful at the Bradford branch."

10 months ago

Vivien star-alt star-alt star-alt star-alt star-alt

"Helpful polite staff - Amman was A1. He agreed to accompany us on our test drive as we were nervous about getting lost in unfamiliar roads. He gave us time to think things over with no pressure. Very pleasant showroom surroundings. Would have given a 5 star review if the car had been out of washing and valeting when we arrived at appointment time. "

10 months ago

Lyndon Pelka star-alt star-alt star-alt star-alt star-alt

"Staff were very helpful. Great experience from start to finish!"

10 months ago

Keira star-alt star-alt star-alt star-alt star-alt

"Really easy purchase, staff helped everything go smoothly would really recommend "

10 months ago

Keith Gill star-alt star-alt star-alt star-alt star-alt

"The car was immaculate and I took it for a test drive. Victoria was very helpful in explaining how to use the automatic transmission and was polite and courteous during the handover and administration procedures. Would recommend Carsa thank you."

10 months ago

Muhammad Kashif star-alt star-alt star-alt star-alt star-alt

"Helpful staff. Fast approval. "

10 months ago

Mike Richmond star-alt star-alt star-alt star-alt star-alt

"Shabs and Eric were both excellent. They helped with any questions and concerns we had, spoke very clearly about everything and ensured we made the right decision. Shabs ran through all options with the car we chose, and gave us a fantastic deal. Eric explained all the end bits really well and couldn’t have been more helpful. Excellent service. "

10 months ago

Koushik Sekar star-alt star-alt star-alt star-alt star-alt

"I recently purchased a 2015 BMW 1 Series with 61k miles from Carsa, and my experience has been incredibly disappointing. On the same day I picked up the car, it struggled to start, and the following day, while I was stuck in traffic, the car wouldn’t start at all and smoke started coming from the engine. I had to call for recovery, which was incredibly stres..." Read more

10 months ago

Emmanuel Ubhimhinye star-alt star-alt star-alt star-alt star-alt

"The customer service service and support was great. "

10 months ago

Isabel star-alt star-alt star-alt star-alt star-alt

"Gloucester- had a great experience at Carsa. The staff was incredibly kind and supportive throughout the entire process. Dan worked hard to sort out the paperwork, and in the end, he got everything done smoothly. Abdullah, our direct salesperson, was very attentive and answered all our questions with patience and professionalism. He made sure we were well lo..." Read more

10 months ago

Oliver Stevens star-alt star-alt star-alt star-alt star-alt

"I visited Carsa Southampton on 04/02/2025 and test drove a car that I later put down a £200 "fully refundable deposit" on to reserve it. I then applied for finance on the vehicle to see if I would get accepted. The finance was not immediately accepted due to “an internal issue” so I left the dealership and returned the next day. Upon returning I was advised..." Read more

10 months ago

Mitch star-alt star-alt star-alt star-alt star-alt

"If I could leave no star i would. Completely unprofessional sales staff who are too busy on Snapchat, when we purchased the car we asked the sales advisor that this car had 2 recalls which he brushed under the carpet and said he's rang the manufacturer and its completely safe to drive and he needs the sale for the commission. We got talked into having 'luxu..." Read more

10 months ago

Alan Watson star-alt star-alt star-alt star-alt star-alt

"Amazing hassle free experience from Carsa Gloucester . Totally no pressure and bought a fantastic volvo xc60. Special thanks to Alanah Hopkinson who went above and beyond ."

10 months ago

Miss Wyatt star-alt star-alt star-alt star-alt star-alt

"ABSOLUTELY do NOT recommend. If it’s one review you need to read and listen to it’s this. The customer service is absolutely diabolical once you’ve left with the vehicle. Everything to them is “just” wear and tear. Do not believe the warranty or pay extra. They’ve called me 6 times trying to extend the warranty after the free 3 months acting as if it’s go..." Read more

10 months ago

Nithiya Thayakulan star-alt star-alt star-alt star-alt star-alt

"Excellent job "

10 months ago

Chelsie Taundry star-alt star-alt star-alt star-alt star-alt

"Katie from Cannock branch was an absolute pleasure to deal with amazing 5 stars thankyou!! "

10 months ago

customer star-alt star-alt star-alt star-alt star-alt

"Excellent service and good communication from Mitch the sales rep at Cannock Carsa branch and good quality car, really impressed with the service "

10 months ago

Richard T star-alt star-alt star-alt star-alt star-alt

"Fabulous service and knowledge. Krys at Gloucester made the whole experience easy and straightforward, would definitely use again and recommend to others"

10 months ago

Martyn star-alt star-alt star-alt star-alt star-alt

"Went to see Mich at Cannock, excellent service."

10 months ago

Customertom star-alt star-alt star-alt star-alt star-alt

"I had a great experience with Carsa Auto Trader. Callum S was a very good assistant, providing excellent service and support from start to finish in buying a car. His professionalism and helpful approach made the process smooth and stress-free. Highly recommend! "

10 months ago

Courtney star-alt star-alt star-alt star-alt star-alt

"Southampton- Andreea helped me out buying the car and she was amazing! Any question I had she answered until I fully understood, thank you. Had a little hiccup but the manager Callum sorted it out right away and I’m now a very happy new owner of my first car 🤩"

10 months ago

Michael Ryan star-alt star-alt star-alt star-alt star-alt

"Absolute joke of a company. Paid £200 refundable deposit to book a test drive and have a car moved closer to me, only to not receive any confirmation. Phoned to make sure it was booked and it turned out it wasn't, they sent me the wrong email to send information about my bank payment to so the first email bounced and they only found the payment after I email..." Read more

10 months ago

Nicola star-alt star-alt star-alt star-alt star-alt

"Truly appalling experience from start to finish. We arranged to buy the car and it got brought up to Bolton, we didn’t get told until after test drive that there was an issue with the car by the parts department. The sales guy said he would personally deliver the car the following Tuesday after it had been fixed, we had several conversations with the sales g..." Read more

10 months ago

Wafi Mohammed star-alt star-alt star-alt star-alt star-alt

"I recently purchased a 2020 Skoda Karoq from CARSA in Durham, and overall, I am very pleased with the car—it drives great with no issues, just as promised. During the purchasing process, there was a minor issue that needed fixing, which initially caused some delays. However, after raising my concerns, the local branch manager clarified everything, confirmed..." Read more

10 months ago

Robert Bedlington star-alt star-alt star-alt star-alt star-alt

"Carsa we're great to reserve the car, bring it to Bishop Auckland and Ellis was helpful and professional 😀 👌 Love the car 🚗 😍 "

10 months ago