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Carsa Reviews & Testimonials

4.5 (3,153)

AutoTrader Reviews: 3,153


5
80%
4
8%
3
3%
2
2%
1
7%

88% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  3,153 reviews
  4.5/5 average rating

David Huntley star-alt star-alt star-alt star-alt star-alt

"Big shout out to Harriet! She made the whole online buying process so simple and smooth. Would highly recommend Carsa."

7 months ago

Phil Brazier star-alt star-alt star-alt star-alt star-alt

"Took 5 hours to get anywhere near getting a deal done after we had already chosen the car we wanted. Kept getting fobbed off with excuses of head office short staffed, technology issues, someone on lunch and they are with a customer. Each one of these from a different person and kept getting told it’ll be 5 minutes. Absolute joke. We were stood there asking..." Read more

7 months ago

Mary star-alt star-alt star-alt star-alt star-alt

"Reserved a car online & confirmed all checks had been done through documentation on the website, however received a phone call on the day of collection notifying me that the car had faults and would not be ready for collection for another week. I had the car reserved for 5 days and had already agreed on finance rates many days beforehand so it appears that..." Read more

7 months ago

Alison Horgan star-alt star-alt star-alt star-alt star-alt

"Friendly efficient professional service. Would definitely buy from Carsa again"

7 months ago

Evann Graham star-alt star-alt star-alt star-alt star-alt

"First of all got told my car payment would be £240 a month to then get to the final details of sorting the car to there been a mistake & it ended up coming out at £260 because someone had made a mistake with the figures. Not my fault but it’s me in a cost of living crisis having to fork out more money than needed. Already sold my car so not much I could do b..." Read more

7 months ago

Stephen Tagg star-alt star-alt star-alt star-alt star-alt

"Was bowled over by todays experience at Bradford branch. Becky was brilliant and the rest of the girls were friendly helpful and just nice. The online system used there is the best experience ever had buying a car . None of the usual obnoxious sales personnel normally encountered in these establishments The whole experience was painless, friendly and more i..." Read more

7 months ago

James Poole star-alt star-alt star-alt star-alt star-alt

"Prompt service & friendly staff especially from Katie at the garage & Tom virtually."

7 months ago

Craig star-alt star-alt star-alt star-alt star-alt

"Helpful and efficient. Good customer service so far."

7 months ago

customerl star-alt star-alt star-alt star-alt star-alt

"Having purchased a new vehicle from Carsa, the whole experience was quite painless,as buying cars can sometimes be a little daunting ,however the team at Carsa were very helpful, no pressure sales and certainly friendly. Had a couple of teething problems with the car nothing major but nonetheless the after sales customer care team were on it and resolved the..." Read more

7 months ago

Andrew Edwards star-alt star-alt star-alt star-alt star-alt

"Great experience at Carsa. Vijay and Martin were very approachable and knowledgeable. The car was very competitively priced and in great condition. Happy with my purchase."

7 months ago

Robert John star-alt star-alt star-alt star-alt star-alt

"Andreea and Malcolm were both very helpful and informative. Thank you both very much. It's a great Mustang GTand full marks to the valet wh presented the car superbly whilst we were doing he final paperwork. Big smiles on all three of our faces. 😎😎😎"

7 months ago

David Steel star-alt star-alt star-alt star-alt star-alt

"Thank you for service Steve in Durham carsa was spot on and told is everything I needed to know about the car I was wanting to buy Just picked up my new car today thank you"

7 months ago

Ahmad star-alt star-alt star-alt star-alt star-alt

"My 2nd car with carsa excellent customer service after care very friendly staff an Tracey Holmes is very helpful polite makes buying a car easy an does her best to go above an beyond to help. Thank you Tracey and Geoff"

7 months ago

Paul Jemmett star-alt star-alt star-alt star-alt star-alt

"The whole process was very easy and well explained throughout. Staff were very friendly and made you feel welcome from the outset."

7 months ago

Aleksandra star-alt star-alt star-alt star-alt star-alt

"Very good manager whon served us on Purchasing day. The person who served us the day before needed to listing the customers as made some errors on finance regarding the old car. A part of this all goos and fast."

7 months ago

Mihailo star-alt star-alt star-alt star-alt star-alt

"The sales experience wasn't great. Turned u[ having paid the deposit to just be then thrown the keys and told to test drive. Following the test drive, the sales associate was just bluntly asking if I was buying it or not. On top of that they sneak in a £199 admin fee for no reason. The car also didn't have any of the equipment in the boot it needed such as s..." Read more

7 months ago

Daniel Page star-alt star-alt star-alt star-alt star-alt

"Very straightforward, the staff were friendly and helpful. I would recommend to others."

7 months ago

Claudiu Burtica star-alt star-alt star-alt star-alt star-alt

"Everything went so smooth. I am very happy with my purchase. Highly recommend."

7 months ago

Linda Jennings star-alt star-alt star-alt star-alt star-alt

"Caroline who we dealt with over the phone was brilliant she dealt with our slightly different part exchange very well and made our purchace straightforward. The two cars we exchanged for one held 80 litres of fuel.when I took our purchace car out for a test drive it held enough fuel for 15miles on return it did not have enough fuel to return home.your sal..." Read more

7 months ago

Victoria Walker star-alt star-alt star-alt star-alt star-alt

"we had a problem with a settlement fee everyone did a fantastic job in helping us get access so completion could take place lauren in particular was superb , the privacy of financial discussions also a great method . Salesman lee still got things to learn needs to take his time and make sure he gets things right but will learn ."

7 months ago

A Parulekar star-alt star-alt star-alt star-alt star-alt

"From the first touch point of website call support, Text responses to queries, test drive to collection, the staff was professionally and service was customer friendly. Tom Robbins and Luke stand out for their customer friendly approach. The car was in a great condition, 2 keys, owner manual, paperwork to small details like the whell nut were all in their c..." Read more

7 months ago

NK star-alt star-alt star-alt star-alt star-alt

"Steve Thatcher did a great job explaining everything in detail, great experience overall."

7 months ago

Mr Alan Michael Plant star-alt star-alt star-alt star-alt star-alt

"I would just like to thank Becky at Carsa Bradford,who walked and talked us through picking my new car up today,would recommend her and Carsa if looking for a new or used car, Many thanks Alan."

7 months ago

customer star-alt star-alt star-alt star-alt star-alt

"Good but taken 2hours waiting in reception before getting seen 2"

7 months ago

Andrew Perez star-alt star-alt star-alt star-alt star-alt

"Great service. Drive away the same day."

7 months ago