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Carsa Reviews & Testimonials

4.5 (4,722)

AutoTrader Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,722 reviews
  4.5/5 average rating

Lee star-alt star-alt star-alt star-alt star-alt

"Best company I’ve ever bought a car from.. The whole process was seamless, professional and bang on!! Highly recommended"

a year ago

Michelle - Scotland star-alt star-alt star-alt star-alt star-alt

"I had to chase Carsa for information on the car I was interested in to start with. On arriving to collect my new car, there was no explanation of why there was a delay - my appointment was for 6pm and I waited until 6:40pm before being taken into a room to have a meeting via zoom, then there was a rush to get the vehicle licenced before 7pm. On returning hom..." Read more

a year ago

Zinikifinu Alao star-alt star-alt star-alt star-alt star-alt

"carsa team members where absolutely friendly in their discharge of duties.I enjoyed my moment with them."

a year ago

Alan Smith star-alt star-alt star-alt star-alt star-alt

"Had a wander around the cars after closing time and was impressed by the quality of cars. Will look to visit when I’m ready to buy."

a year ago

Adam Etchells star-alt star-alt star-alt star-alt star-alt

"Ask for Katie to look after you when your looking for your car as she was great. Unfortunately she's about the best bit although the price for what we bought was good. They operate a "NO HAGGLE policy" from you to them....however not from them to you or the salesman we had Liam was either deaf or thick...explained to him I didn't have £20k in an instant ac..." Read more

a year ago

Maxwell Phillips star-alt star-alt star-alt star-alt star-alt

"Yesterday bought my new car through Carsa, after a bit of a hiccup due to an error in communication we eventually got on the same page and got a deal sorted for the purchase of the car. Andy and the team in Birmingham were a great help."

a year ago

Aloysius. star-alt star-alt star-alt star-alt star-alt

"First class service from the staff who were very professional throughout. Katie was extremely helpful and reassuring with excellent knowledge of the product. We were very impressed with the company and it's business practice."

a year ago

Laurie star-alt star-alt star-alt star-alt star-alt

"Staff that I spoke to were friendly and approachable. Majority of the cars were well presented and reasonably priced. The time I spent waiting to speak to a sales advisor/hand over agent was a bit ridiculous. On my first visit I had no clue that I would be speaking to a sales advisor over zoom. I part exchanged my vehicle and we agreed upon a price for it. T..." Read more

a year ago

Mr Stephen Boyes star-alt star-alt star-alt star-alt star-alt

"Want to say a big thank you to shabs at carsa mount sorrell for sorting me out with the great deal on my focus RS I’m in love with it now and shabs was great!"

a year ago

Stuart Hill star-alt star-alt star-alt star-alt star-alt

"They could certainly do with a warmer showroom, it was freezing in there. I wasn't keen on the screen thing as I prefer dealing in person and was concerned with being able to see other customers personal details when my details were being filled in on the screen, surely there should be stricter data protection protocols in place for this? I was happy with th..." Read more

a year ago

MALGORZATA CHLEWICKA star-alt star-alt star-alt star-alt star-alt

"fantastic desk staff with generous smiles really good for five stars can i give six many of thanks"

a year ago

Rachel star-alt star-alt star-alt star-alt star-alt

"I recently brought a car from Carsa Birmingham. The team were incredibly helpful, particularly Martin, Mike M and Bernard. All my questions were dealt with along the way, which made the process very smooth, I feel they have excellent customer service."

a year ago

Mr andrew sutherland star-alt star-alt star-alt star-alt star-alt

"Only the time waiting around marred the experience, otherwise excellent!!"

a year ago

Mrs Vasari star-alt star-alt star-alt star-alt star-alt

"We had a great experience purchasing a car from Carsa. The salesperson was very informative and we felt the whole process was not rushed. Shabs was clear and answered all our questions throughout the day."

a year ago

Lisa Marie Moore star-alt star-alt star-alt star-alt star-alt

"The service seemed really good, efficient and friendly. Unfortunately the car we requested and paid the £99 to test drive, had the incorrect spec. So wasn't suitable. Telephone staff and the staff in the sales office were great. Sadly, this is all let down by me having to chase for my refund. Its been 10 days, I've just been told it wasn't processed, so I..." Read more

a year ago

Danielle Fitzgerald star-alt star-alt star-alt star-alt star-alt

"We were welcomed with a smile and made to feel valued. Katie talked us through the entire process from our car value to our new purchase, she was very courteous and polite. Katie offered hot drinks whilst we waited for our own car to be valued. Overall it was a very pleasant experience, I would recommend Katie as your sales person."

a year ago

Mr Stephen Lugg star-alt star-alt star-alt star-alt star-alt

"Wonderfully welcoming, professional, relaxing and overall superb service. Put at ease immediately. Straight forward process and nothing was a bother. Couldn't recommend highly enough!"

a year ago

Mr Morgan star-alt star-alt star-alt star-alt star-alt

"Great service, friendly team, taking the time to make sure you are comfortable and fully understand the process."

a year ago

Chris star-alt star-alt star-alt star-alt star-alt

"Easy experience and very helpful with little pressure to buy. Very happy with the car and the whole process from support to completion."

a year ago

IAN BRYANT star-alt star-alt star-alt star-alt star-alt

"All very good services"

a year ago

Andrew Sturt star-alt star-alt star-alt star-alt star-alt

"Fantastic service, Tom was very helpful"

a year ago

Customer star-alt star-alt star-alt star-alt star-alt

"Very good service from all departments I dealt with. Calls and emails were returned promptly and any questions were answered quickly."

a year ago

Sian star-alt star-alt star-alt star-alt star-alt

"The overall experience was not what you would expect from a car sale. What should have been an exciting day buying my dream car, was actually an awful day where I was left in a difficult position. I had been in touch with Carsa by phone less than a week before going to the dealership and had been assured that the car I was interested in had cruise control. T..." Read more

a year ago

Jess Shaw and Alex Brown star-alt star-alt star-alt star-alt star-alt

"Joe from Bishop Auckland provided excellent service. Very much was customer focussed not sales focussed. He answered all our questions and provided us with plenty useful information whilst not being pushy or forceful. Easily and quickly met our needs and got us on a test drive with no hassle. A perfect member of staff for Carsa. Would 100% recommend - Jess a..." Read more

a year ago

Mr Delgado star-alt star-alt star-alt star-alt star-alt

"Had a good experience with Carsa. Everything was done in a couple of days"

a year ago