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Carsa Reviews & Testimonials

4.5 (5,562)

AutoTrader Reviews: 5,562


5
80%
4
7%
3
3%
2
2%
1
8%

87% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  5,562 reviews
  4.5/5 average rating

Scott star-alt star-alt star-alt star-alt star-alt

"Eric was fantastic, very relaxed and a pleasure to deal with. Could have been a little quicker perhaps but that’s the only thing I can even comment on that stops the five star - it was more like 4.75 stars "

10 months ago

Flow star-alt star-alt star-alt star-alt star-alt

"Great price, well below cars of a similar age, milage and spec. Sales guy was nice and friendly and the team were super patient when our bank transfer was initially held up by our bank. Highly recommend."

10 months ago

Maria Newton star-alt star-alt star-alt star-alt star-alt

"Good service from staff named Mike at the Bolton store"

10 months ago

C Taylor star-alt star-alt star-alt star-alt star-alt

"Sam at Halesowen was excellent from the start, he helped me work through the options and was a good sounding board."

10 months ago

Anon star-alt star-alt star-alt star-alt star-alt

"They say buying a car is the second biggest cost after buying a home, The purchase of your new car should be an event, exciting and pleasurable. Unfortunately, it was none of those things at the Cannock dealership. My experience in part was OK - thanks to certain members of staff. However, I can't say the same for all staff, rescinding on promises that..." Read more

10 months ago

Samantha Donlon star-alt star-alt star-alt star-alt star-alt

"Whether at the call centre or at the showroom (Halesowen) the service was excellent "

10 months ago

mr Nick Rousseau star-alt star-alt star-alt star-alt star-alt

"Today was an exciting day as I bought my first EV! I traveled from Eastbourne to Southampton to collect it. However, the experience was somewhat marred by the low battery upon arrival. The vehicle arrived at the branch yesterday with only 27 miles of range. This necessitated an immediate focus on finding a charger after driving it off for court, downloadin..." Read more

10 months ago

Lee T star-alt star-alt star-alt star-alt star-alt

"Further update. The car is pulling to the left. This was reported within hours of collecting. Took the car as advised for tracking to be done and made no difference it’s the ADAD sensor that needs recalibration. Still waiting for a refund as promised on the cost and for a date to resolve the problem. Final update: problem sorted and over the moon with the se..." Read more

10 months ago

Bruce Tann star-alt star-alt star-alt star-alt star-alt

"Sobia at the Towcester branch was an absolute pleasure to buy a car from. I dont particularly like changing cars but she made it a very relaxed and easy experience. Also the patience of a saint as it took me ages to sort out the insurance on the superbly presented BMW I bought. Thanks Sobia. hopefully I can buy a car through you in the future."

10 months ago

Anonymous star-alt star-alt star-alt star-alt star-alt

"If I could give zero i would. Experienced issues with vehicle from carsa, Customer care couldn't be less unhelpful. They do not have a returns policy or rejection (breaking consumer rights) I would avoid or seriously do your research the stress and hassle from these is avoidable. Such a shame all they care about is the sale and taking your money (if financed..." Read more

10 months ago

Cmy star-alt star-alt star-alt star-alt star-alt

"Had a great experience at Carsa Towcester. Was looking for a specific car, which they had at another dealership. They had the car brought down within a couple days. Super quick process and described the process well as in a fust time buyer. Thank you Sobia!"

10 months ago

Paul star-alt star-alt star-alt star-alt star-alt

"Everything was easy and straightforward "

10 months ago

Pauline Dando star-alt star-alt star-alt star-alt star-alt

"Jordan who we dealt with today was very knowledgeable pleasant and enthusiastic. No problems whatsoever. Very happy with his service. Thank you Jordan. "

10 months ago

Mrs Lynda Matthews star-alt star-alt star-alt star-alt star-alt

"Friendly, helpful, knowledgeable members of staff, not pushy (unlike a garage we visited the week before!). Milena looked after us very well answering all our questions patiently and thoroughly and giving advice. The whole experience of selling & buying, for us, was stress-free. We were delighted with the smooth process. "

10 months ago

Habin bose star-alt star-alt star-alt star-alt star-alt

"I recently purchased a 2025 Toyota RAV4 from Carsa, and I couldn’t be more pleased with the entire experience. From start to finish, the team at Carsa made the process smooth and stress-free, providing top-tier customer service that truly set them apart. First, the staff at Carsa was incredibly welcoming and knowledgeable. From my initial inquiry to the mome..." Read more

10 months ago

Russell KAVULOK star-alt star-alt star-alt star-alt star-alt

"Quick and easy from call centre to purchase"

10 months ago

Ian Jefferies star-alt star-alt star-alt star-alt star-alt

"Jordan and Andreea from the Carsa Southampton branch couldn’t have been more helpful, everything about our purchase was explained in a professional manner, without being pushy, I would be happy to purchase from this company again UPDATE Make sure you see a physical copy any service history, as for their 204 point vehicle inspection, there was an issue with..." Read more

10 months ago

Ian Westwood star-alt star-alt star-alt star-alt star-alt

"Dealt with Jordon for the purchase of my new Audi Very professional and easy to deal with "

10 months ago

Mark Brazier star-alt star-alt star-alt star-alt star-alt

"Great service from Carsa and Sam was really helpful. Would highly recommend."

a year ago

Paul Griffin star-alt star-alt star-alt star-alt star-alt

"UPDATE 2 10/02: Since my last update, I got a call from the Regional Manager on 24/01 to discuss complaint, to say they were dismissive is an understatement, the result of the call being me asking once again for this to be formally investigated as a complaint. Fast forward to 10/02, I have had to chase Carsa for a response, turning out the Regional Manager..." Read more

a year ago

Callum Tracey & Sophie Ryan star-alt star-alt star-alt star-alt star-alt

"Amazing service from Harvey and Penny at the Shrewsbury depot! Nothing was too much trouble for both of them and they couldn’t have helped any more than they did! Thank you both so much again! "

a year ago

Edoardo Ceci Ginistrelli star-alt star-alt star-alt star-alt star-alt

"Took a bit of time as I did not know what car to buy, staff guided me through the process and helped me selecting the best option!"

a year ago

Mr Radulescu star-alt star-alt star-alt star-alt star-alt

"Everyone been very polite and professional way.They sorted very fast the finance and documentation."

a year ago

Matthew star-alt star-alt star-alt star-alt star-alt

"Great service from Callum S I can highly recommend him to sell you a car in the future. "

a year ago

Anonymous star-alt star-alt star-alt star-alt star-alt

"Was given excellent service by Becky in Bradford, sorted a decent deal on my part exchange "

a year ago