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Carsa Reviews & Testimonials

4.5 (4,722)

AutoTrader Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,722 reviews
  4.5/5 average rating

Mr Mark Whittingham star-alt star-alt star-alt star-alt star-alt

"I bought a car today from the Bradford branch the service of the staff was Excellent and I was very happy with my purchase ."

2 years ago

Marc P star-alt star-alt star-alt star-alt star-alt

"Wow wow…..at 37 years of age I have owned more cars that you can shake a hairy stick at. My experience with Carsa wins hands down for the single best experience i have experienced when purchasing a car yet!!! Travelling from Plymouth to Southampton to collect my golf r on a part x deal was always going to be a bit of a concern! I have traveled to be disappoi..." Read more

2 years ago

Neil star-alt star-alt star-alt star-alt star-alt

"This is the first time i have used Carsa to purchase a new car. My experience was excellent. The customer/social skills that I experienced from Ellie Malcolm and Tom were second to none. The process was professional and smooth. I didnt expect to go in and look at a car and come away with it on the same day. Very efficient. I would recommend this team to any..." Read more

2 years ago

Amed Mkt star-alt star-alt star-alt star-alt star-alt

"Really good service, bought a car, had it for 3 or 4 days, didnt really like it, took it back and got another one instead, staff from Loughborough Rd are just amazin, really gentle and pacient. Would definitely recommend it. Couldnt be happier. Also staff online and o. The phone were really nice and helpful Overall, everything is really easy and straightfo..." Read more

2 years ago

Jayne Bundy star-alt star-alt star-alt star-alt star-alt

"All The staff at Carsa from the Beginning to the end when I purchased my car were so helpful, friendly and really nice. I had a lovely experience with them. I would definitely recommend my friends and family to go to you to purchase there next car. Thank you!"

2 years ago

Gary Bullimore star-alt star-alt star-alt star-alt star-alt

"First experience with this dealership, from start to finish service excellent. Arrived a little early after a busy journey and was welcomed by Sidra who was very polite and friendly, explained everything very clearly and was very helpful , seems like they have a very approachable team . First time experience with zoom meeting ran like clockwork , thanks Sidr..." Read more

2 years ago

manofsteel83 star-alt star-alt star-alt star-alt star-alt

"Jamie Smith was amazing, as was a young gentleman named aboo I think his name was. great customer service Cheers guys"

2 years ago

Robert Briggs star-alt star-alt star-alt star-alt star-alt

"I was very impressed with Carsa, their staff are all helpful with good communication skills. No high pressure sales tactics, just some gentle up-selling of warranties and care packages but very happy to take no for an answer. The car is immaculate and has been serviced and valeted by Carsa. 10/10 would use Carsa again."

2 years ago

Roxy Savoury star-alt star-alt star-alt star-alt star-alt

"From the very first time I made contact with Carsa, I was made to feel welcomed and comfortable. My questions were answered in a professional and knowledgeable manner. There were occasions where I called 3 times in a day to query things and it was not a problem at all. I manage to build up a rapport with Tom and Callum at the Southampton Branch who were exce..." Read more

2 years ago

Mark Ambler star-alt star-alt star-alt star-alt star-alt

"It's the 1st time I've used Carsa and was happy with the service"

2 years ago

Ryan Avery star-alt star-alt star-alt star-alt star-alt

"Purchased an Audi A4 Avant from Carsa in January 2022. Agreed on a price and finance agreement and collected the car several days after. The process is very easy and as transparent as possible, including a recorded call to document for both parties protection. Sadly someone in the delivery team had damaged the car just before me arriving and this was disclo..." Read more

2 years ago

Nigel Poole star-alt star-alt star-alt star-alt star-alt

"Good service and communication - efficient procedure for car purchase with clear options available. Car is excellent and after sales equally good"

2 years ago

Katrina Gale star-alt star-alt star-alt star-alt star-alt

"Great service, communication and sale. Once I found the car I wanted, the company kept in touch and up to date with the process. Car was transported to Bradford, which although a bit of a trek for me, was a good choice. Staff were friendly and extremely helpful, the young lady I worked with was chatty and polite and worked beyond the showroom advertised ho..." Read more

2 years ago

Bilal Abid star-alt star-alt star-alt star-alt star-alt

"Apart from not getting car mats/carpets and car booklet all good."

2 years ago

Md Rakibul star-alt star-alt star-alt star-alt star-alt

"Excellent service. But waiting for drive the car then can understand what we accepted."

3 years ago

Caley Smith star-alt star-alt star-alt star-alt star-alt

"Fantastic service. Arrived a couple of minutes early for my 11.00am appointment. Jag F-pace was ready and my husband and I took it for a 10 minute test drive. Car was immaculate. Agreed to buy the car then completed all the paperwork over Zoom with Malcolm at head office. Malcolm was great and nothing was too much trouble. Having completed the documentation,..." Read more

3 years ago

Naresh Chandarana star-alt star-alt star-alt star-alt star-alt

"After buying the car it's was very difficult to get the second pair of Key and documents from them received it after 5 days with some many calls to dealer After buying the car there was a nail in front tyre being run flat it’s needed a new one today CARSA paid for tyre in full thanking them"

3 years ago

Joseph star-alt star-alt star-alt star-alt star-alt

"I went to the showroom in Bradford and my host Emilia was really great showing me around the car and explaining everything with the car. The other members of staff were also brilliant staying an hour after they closed to finalise the deal with my car. Couldn’t of been happier with the service."

3 years ago

Tim star-alt star-alt star-alt star-alt star-alt

"Great experience here, saw a car and reserved it on Monday, it was then delivered to my closest branch (Bradford) and ready for me to collect just 2 days later. Received a warm welcome at the showroom, with drinks offered (bottled water, as it was boiling outside!) - paperwork etc was handled over a zoom meeting in a private room with a massive screen and co..." Read more

3 years ago

Mo Rasul star-alt star-alt star-alt star-alt star-alt

"A faultless experience from start to finish. I saw a Golf GTI on their website that I wanted to buy but it was at their Mountsorell branch. After agreeing a deal subject to me seeing and test driving it, the next day the car was delivered to the Bradford branch for me to view. I can't believe how quickly this was arranged and the great customer service did n..." Read more

3 years ago

Laura Field star-alt star-alt star-alt star-alt star-alt

"I was nervous buying a car online but thanks to Jamie answering the phone, regular email updates , knew their stuff, didn’t over sell and helped me every step of way from paperwork, to part exchange and delivery. Thrilled with car, delivered in 5 days to my driveway by “Cougar” who was even friendly to the dog mixed up with lorry’s and cars. Documentation tr..." Read more

3 years ago

Aminah star-alt star-alt star-alt star-alt star-alt

"Brilliant experience, very quick and easy"

3 years ago

Peter Fulke-Greville star-alt star-alt star-alt star-alt star-alt

"I am very happy with the sevice and care recieved from Carsa. Cant reccomend them highly enough. From step 1 finding my perfect car through to end sale 5star. If we needed more pics or video of car,they did it straight away. They were polite and helped me through the transistion of sale with ease. No hassle with any thing and would highly reccomend them. Wou..." Read more

3 years ago

Peter Marsh star-alt star-alt star-alt star-alt star-alt

"Bought an Alfa Stelvio at a good price and condition from the Bradford branch, which was delivered from the Loughborough branch. Decent PX for my car. Only two criticism the tread on all 4 tyres have low tread and will need replacing in the very near future. I did point this out when discussing the car on line. The person explained that the car was priced t..." Read more

3 years ago

Mr Beavoisin star-alt star-alt star-alt star-alt star-alt

"Didn't like the zoom meeting to go through finances and warranty. Need paperwork to show what breakdown cover we have and not just told that it is part of the warranty. Who is the breakdown cover with!!!!!!! Had to pay for drive away insurance as company Carsa use their website was down. This cost an extra ,£34 which should be refunded by Carsa. Plus..." Read more

3 years ago