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Carsa Reviews & Testimonials

4.5 (5,562)

AutoTrader Reviews: 5,562


5
80%
4
7%
3
3%
2
2%
1
8%

87% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  5,562 reviews
  4.5/5 average rating

Scott Thomas Smith star-alt star-alt star-alt star-alt star-alt

"I feel a good service overall. However on reflection. No tour around new car. Also not a very good valet . Very dirty inside & out. "

a year ago

Tracy Townsend star-alt star-alt star-alt star-alt star-alt

"All staff were very friendly and no questions were stupid ones. They explained everything but also respected our wishes without being overly pushy. Special mention for Tom, Jamie, Kyle, rob and Shannon. Excellent team members!"

a year ago

Suprita Dasgupta star-alt star-alt star-alt star-alt star-alt

"We were in search of a car and we went to the Mountsorrel branch thrice for the same car. They have horrible customer service, manager seemed to be very arrogant and felt like didn't bother to sell the car. The car wasn't clean had so many scratches needs to much more work than expected as that's not how you present a car to the customer. It was the worst ex..." Read more

a year ago

tillyteal star-alt star-alt star-alt star-alt star-alt

"Very smooth from start to finish The sales reps were brilliant They made the whole experience very enjoyable "

a year ago

Chantelle star-alt star-alt star-alt star-alt star-alt

"Joe was really easy to talk to and very patient. He answered all questions we had for him. "

a year ago

neil star-alt star-alt star-alt star-alt star-alt

"Car had a deep scratch, which was partially removed by member of staff and there was only 1 key with the vehicle, I was told this may turn up and I was given £73 discount for the issues. However it is between £120 and £300 to replace a key alone, so if spare doesn’t turn up I am going to be well out of pocket. This aside thought service and communication was..." Read more

a year ago

Leon Wood star-alt star-alt star-alt star-alt star-alt

"Disappointed, 4 hour round trip and two hours in the showroom to to view a car which was not as listed. The dealer has offered to repair the dent identified, which was substantial, no one had noticed and was not notified about during sales calls. They eventually agreed to try and repair the dent but can not guarantee that the dent will be completely removed...." Read more

a year ago

Lucy Lawlor star-alt star-alt star-alt star-alt star-alt

"Worst experience I have ever had. I am a first time car buyer and it was a the most stressful, unprofessional useless experience from start to finish. I wanted to VIEW a car which was 2 hours away. They said I cannot do so without sorting out my finance prior which is never hear of. As I hadn’t even seen the car or decided I wanted it. That was 6 phone call..." Read more

a year ago

Jerin Johny star-alt star-alt star-alt star-alt star-alt

"Really impressed, welll professionalised team, done the best to get me a good reasonable price and warranty. All the best to Carsa cannok team."

a year ago

Paul Stables star-alt star-alt star-alt star-alt star-alt

"Different experiences of buying a car & I think I preferred it! have a zoom meeting sorting the paperwork side out. Kyle made sure the car was ready & he's very professional salesman for a young man. Overall very pleased with my new car that took a few hours. Thanks Carsa."

a year ago

Ashley Norton star-alt star-alt star-alt star-alt star-alt

"In the process of buying a car 10 days ago I discovered a dodgy HPI report, they promised to refund the deposit but despite my contacting them several times with my details, in itself no easy matter, to date they have not done so. "

a year ago

Lyndon Pieroni star-alt star-alt star-alt star-alt star-alt

"Great service form all the staff at Montsorrel from the moment we arrived. We had a couple of issues which were dealt with immediately and with no fuss. Would recommend buying a car with Carsa."

a year ago

Lola star-alt star-alt star-alt star-alt star-alt

"Great experience. Not pushed or rushed everything explained in plain English. Dan was very helpful. "

a year ago

Shareen Emmott star-alt star-alt star-alt star-alt star-alt

"Eric was really helpful with the whole process looking at the car and being patient whilst I test drove it more than once. I highly recommend him. "

a year ago

James Beal star-alt star-alt star-alt star-alt star-alt

"Bought a car from here today and Bailey was brilliant. Made the whole process so simple "

a year ago

Emily Tillson star-alt star-alt star-alt star-alt star-alt

"Great and friendly service at the Halesowen branch! Adam made everything very easy when purchasing my new car. Thank you"

a year ago

rebecca whiting star-alt star-alt star-alt star-alt star-alt

"Halesowen branch - Steve was really helpful. No pushy sales tactics. "

a year ago

Aimee Harris-Clarke star-alt star-alt star-alt star-alt star-alt

"We have just bought a car from here and it was the best service we could have asked for. They was incredibly patient and accommodating. Bailey and Gary were very attentive and were just so helpful all the way through. Edited-after buying the car, I was not given my v5. I did not mind this as I was told I would be contacted the next day with what I needed. B..." Read more

a year ago

James star-alt star-alt star-alt star-alt star-alt

"Amazing experience, quick, polite and very welcoming. Thanks to Jamie, Kyle and Shannon! You guys are great. "

a year ago

Lauren star-alt star-alt star-alt star-alt star-alt

"I bought a Mercedes back in May (apologies for the late review), and I could not have faulted the service from the get go. From the initial phone call following my registered interest in the car to the actual day of purchase, everyone I made contact with were very very helpful. A big thank you to Ellis, Rob and Jamie from the Bishop Auckland store who made m..." Read more

a year ago

jonathan star-alt star-alt star-alt star-alt star-alt

"Excellet experience with Bailey and Gary buying my nearly new car, helpful, no pressure sales, no babysitting type test drive and was able to go solo. Helped with tax and plate transfer, hight recommend Carsa Bradford"

a year ago

Wayne Berry star-alt star-alt star-alt star-alt star-alt

"Absolutely outstanding service from start to finish. On Tuesday we spotted the car we wanted on Autotrader by Friday morning the finance was in place, the car had been delivered from Southampton to Bolton and we drove it away that day. From the first text message; to Joe taking us through finance to Julie in the Bolton showroom the communication, customer s..." Read more

a year ago

Aisha Banasiewicz star-alt star-alt star-alt star-alt star-alt

"Eric from Leicester was so helpful and managed to get everything sorted in one day for us. He was super friendly thank you for your help. From Jola and Piotr "

a year ago

Rob Haycock star-alt star-alt star-alt star-alt star-alt

"Having arranged for a test drive booked through head office was disappointed when I arrived at Bradford depot to be told they weren't expecting me. The car was a mess. Having said that we were treated fantastic by Bailey. She looked after us amazingly and after a couple of hours we drove away with our new car. "

a year ago

Alaister Jackson star-alt star-alt star-alt star-alt star-alt

"Service skills by Bailey were fantastic and her assistance with one problem we had was first class."

a year ago