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Carsa Reviews & Testimonials

4.5 (3,153)

AutoTrader Reviews: 3,153


5
80%
4
8%
3
3%
2
2%
1
7%

88% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  3,153 reviews
  4.5/5 average rating

colin jones star-alt star-alt star-alt star-alt star-alt

"they claim they do a 204-point mechanical and cosmetic check but do they as there was a few things on my check sheet that was marked as checked but clearly was not as one of the boxes was checking to see if there had been any recalls but when i picked my car up and i checked the manufactures website and the gov.uk websites both said it had a urgent recall f..." Read more

9 months ago

Eugene Macrae star-alt star-alt star-alt star-alt star-alt

"Great experience purchasing from Carsa"

9 months ago

blue star-alt star-alt star-alt star-alt star-alt

"delivered car ok,but since then disgraceful service,hadnt received log book or service history.got in touch when endless times .on phone in total over 30 mins and just cut off,left on chat line for over an hour while morgan the op went home.customer 'DONT'care service is a joke,only because i was going to omsbudsman i now have logbook on the way.still no ser..." Read more

9 months ago

Kirsty star-alt star-alt star-alt star-alt star-alt

"All of the staff I met at the Carsa Durham branch were welcoming, friendly and helpful. I dealt with Katie and she was lovely; she listened to what I wanted and needed from my next car and made some great recommendations when the car I originally went for wasn’t the one."

9 months ago

Ian Richardson star-alt star-alt star-alt star-alt star-alt

"Happy with the car and the way it was dealt with"

9 months ago

Brett star-alt star-alt star-alt star-alt star-alt

"Great service 10/10 Jess at the Southampton branch was so helpful and patient with us also had really good knowledge, also Malcom was such a great help when explaining the warranty which we added to the car, Malcom made it a very easy process"

9 months ago

Joanna Cassidy star-alt star-alt star-alt star-alt star-alt

"Excellent much appreciated, great friendly service 👍"

9 months ago

Mr Clive Dias star-alt star-alt star-alt star-alt star-alt

"It was really wonderful to deal with Carsa !!!! They are very professional and hands on with their knowledge of cars. They were helpful in closing my deal with my car and made it so effortless."

9 months ago

Fern star-alt star-alt star-alt star-alt star-alt

"Thanks to matt & Stacey for all your help when collecting our new vehicle at"

9 months ago

Jhonnybab Fernandes star-alt star-alt star-alt star-alt star-alt

"I purchased my Qashqai on 16 Aug from Carsa Southampton and I'm very pleased with the kind of service received from John and the entire staff. I travelled all the way from Swindon to Southampton but due to traffic I was very late, even than John did all the formalities very quickly and he was very kind enough to wait until all the formalities of insurance wa..." Read more

9 months ago

S Bandara star-alt star-alt star-alt star-alt star-alt

"Mathew and Stacey were brilliant today and looked after us extremely well. We had a brilliant experience buying the car as a result"

9 months ago

Mrs slater star-alt star-alt star-alt star-alt star-alt

"Matthew and Stacey Both have been very helpful. The car was well prepared. Very friendly service and we would be happy to come back. Thank you"

9 months ago

Alex Giannozzi star-alt star-alt star-alt star-alt star-alt

"I was really impressed with Carsa . They went beyond my expectations. We purchased a car with them , best price on the market . Our part exchange valued in a fair price . Everything done in 2 days , car delivered in my house . For sure this is the only place I will buy cars from now on ."

9 months ago

Jason Snelling star-alt star-alt star-alt star-alt star-alt

"The lady who sorted my car was very helpful My only criticism was the time it took to finally pay the bill as I had to wait over one hour"

9 months ago

Chandra star-alt star-alt star-alt star-alt star-alt

"Sold faulty car! Stay away from these people!! This is really sad that I bought my car from Carsa believing that they were a reputed dealer, and thought that they sell road worthy cars, but they were no where near. I was told that 204-point vehicle inspection was carried out on the vehicle prior to the sell, and I believed that the dealer would do safety ch..." Read more

9 months ago

Cleaver1 star-alt star-alt star-alt star-alt star-alt

"Good customer service, we felt important to the sales guy Prem, this was a great impression and made the deal happen"

9 months ago

Donata Noad star-alt star-alt star-alt star-alt star-alt

"Could have been a better experience if the guys were less focused on their hand held devices and talked to me for a moment. Got there, I wasn’t shown the car, right away asked for my driving licence and then sent off for test drive… without even showing me where the electric brake paddle might be. Bit overwhelming experience test driving a car in unknown are..." Read more

9 months ago

Leggy star-alt star-alt star-alt star-alt star-alt

"Easy to use service and car was promptly delivered. Car pack and second key not available at time of collection."

9 months ago

Jessica star-alt star-alt star-alt star-alt star-alt

"Matthew Matthew was very helpful when we visited Carsa. He had great customer service and went above and beyond to make sure we were happy. Very pleased with the service he gave."

9 months ago

Clare Leng star-alt star-alt star-alt star-alt star-alt

"Matthew was very friendly and helpful and always asking if we needed anything."

9 months ago

Jane Davies star-alt star-alt star-alt star-alt star-alt

"Incredibly poor service all round. Enquired about a car paid £99 to secure and arranged to collect then did not hear from anyone!!! Chased them for 3 days via phone and text but no one got back to us. Even when completely exasperated and perplexed by their lack customer service I called and cancelled requesting £99 back and said we would go else where..... t..." Read more

9 months ago

Christopher Appleby star-alt star-alt star-alt star-alt star-alt

"Buying the car. Fast and easy. After sales can’t get hold of anyone"

9 months ago

Michael Wolstencroft star-alt star-alt star-alt star-alt star-alt

"Tracy was ace!!"

9 months ago

Michelle Robinson star-alt star-alt star-alt star-alt star-alt

"We were looked after by Tracy when we went to enquire about a car, and nothing seemed too much. Even though we didn't have an appointment at the time she arranged for a test drive. Great customer service"

9 months ago

Musa Amedu star-alt star-alt star-alt star-alt star-alt

"I was overall happy with the customer service provided by Ishy@Bradford. The customer service was very excellent and friendly. I left with a good impression."

9 months ago