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Carsa Reviews & Testimonials

4.5 (3,147)

AutoTrader Reviews: 3,147


5
80%
4
8%
3
3%
2
2%
1
7%

88% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  3,147 reviews
  4.5/5 average rating

Steve star-alt star-alt star-alt star-alt star-alt

"Mountsorrell Branch I’ll say early on, nothing wrong with the car. Couple of cosmetic points but they’re being sorted out by Carsa. Good quality motor at a good price. This however has not been the quick, hassle free experience that Carsa seems to use as their key selling point. Appointment booked for the Monday then pushed back to the Tuesday as for some..." Read more

2 months ago

Mark Darby star-alt star-alt star-alt star-alt star-alt

"A fantastic professional service From Jaker @ Cannock and Jeff @ Southampton. Can’t recommend the team enough. Exceptional customer service. I would recommend Carsa to anyone wishing to purchase a new car."

2 months ago

Ian Mark star-alt star-alt star-alt star-alt star-alt

"Showed an interest in a used car from Carsa Limited Durham Branch via Telephone messaging service. Spoke to a representative from Carsa who asked if I would like a viewing and test drive to which I agreed but explained that I couldn’t make the test drive until the following Saturday (48 hours later) which was acknowledged with even a suggestion that I could..." Read more

2 months ago

Jay Beazley star-alt star-alt star-alt star-alt star-alt

"Striving business that excels to the customer requirements and delivers great satisfaction from face to face communication right through to the handover delivering excellent service from start to finish"

2 months ago

Paul Houghton star-alt star-alt star-alt star-alt star-alt

"Great customer service and fast turn around on car"

2 months ago

Lindley Nel star-alt star-alt star-alt star-alt star-alt

"Transaction was smooth from start to finish. Concerns and requests were attended to quickly and efficiently"

2 months ago

Tino Key star-alt star-alt star-alt star-alt star-alt

"If you trying to buy a car AVOID this company by all means . They have the worst customer services and very unprofessional. So I reserved a car , paid a deposit went through a hard search finance was agreed . We agreed on a date for them to deliver the car. And on the date they informed that the car had a problem that needed to be fixed ( very professiona..." Read more

2 months ago

Guy star-alt star-alt star-alt star-alt star-alt

"Promp service"

2 months ago

Anonymous star-alt star-alt star-alt star-alt star-alt

"If you trying to buy a car AVOID this company by all means . They have the worst customer services and very unprofessional. So I reserved a car , paid a deposit went through a hard search finance was agreed .We agreed on a date for them to deliver the car. And on the date they informed that the car had a problem that needed to be fixed ( very professional ad..." Read more

2 months ago

Amy star-alt star-alt star-alt star-alt star-alt

"DO NOT BUY A CAR FROM CARSA! I purchased a car from them under 6 months ago. When I purchased the car it had under 3 months MOT left. After a month I found out that there was a major issue with the car and the heating was not working. The job itself to get fixed needed to be at a specialist garage and cost over £1500.00. The warranty didn't cover the full a..." Read more

2 months ago

Mr Humphry star-alt star-alt star-alt star-alt star-alt

"What fab way to buy a car, loving the process… a lovely warm welcome from the start.. right through to driving the car away.. super pleased with the car I bought.. part exchange was as good if not better than other garage.. did their best to accommodate me.. special thank you to Becky from Bradford & Hein who was so lovely… genuinely impressed with Carsa, es..." Read more

2 months ago

Chrissie star-alt star-alt star-alt star-alt star-alt

"Helpful staff,professional attitude.However could have provided the email titled "Regulatory requirements"earlier to me to check prior to finalisation of the contract,thus ensuring all relevant relevant information has been viewed. Road Tax sorted out very efficiently. "

2 months ago

customer star-alt star-alt star-alt star-alt star-alt

"Hamzah was the salesperson we dealt with today when purchasing a new car from the Bolton store. He was very helpful, knowledgeable and not at all pushy. He helped me find the best deal and the whole process was straightforward."

2 months ago

Mr Bose star-alt star-alt star-alt star-alt star-alt

"The salesman was nice enough Hospitality was poor"

2 months ago

Nigel Teasdale star-alt star-alt star-alt star-alt star-alt

"CARSA were great from start to finish. Everything was done online and by phone, as I didn't live near any of the dealerships and I needed the car delivered to my home, this potentially could have been a bit tricky, but certainly wasn't. Really happy with car and the service CARSA gave."

2 months ago

Karen Newton star-alt star-alt star-alt star-alt star-alt

"The sales process was first class. Beginning with Simon at the Bolton showroom who sorted out my finance and the relocation of the car to Mountsorrel. I went to view and buy the car from the Mountsorrel showroom where Shabs went through all the finance and warranties, took me for a test drive, did the tax and transfer of the vehicle. All great so far. They e..." Read more

2 months ago

Miss Allen star-alt star-alt star-alt star-alt star-alt

"Quick and easy once the systems started to play ball, slight issues with the number played because previous car had a private reg, manager was helpful and refunded to get the plates made locally so was able to drive away the same day as arranged. "

2 months ago

Roger Martin star-alt star-alt star-alt star-alt star-alt

"We had an excellent service and can not thank you enough. From the initial contact right through to driving our new car away. Great big thanks to the sales man at the orbital centre he was the most helpful person I have ever met."

2 months ago

Annie Robinson star-alt star-alt star-alt star-alt star-alt

"Stress free and easy car buying process! Shabs took the time to listen to what we needed and took the stress out of the process. Thanks Shabs! "

2 months ago

Sarah Jackson star-alt star-alt star-alt star-alt star-alt

"Very helpful and friendly staff Dealt with by Steve Irving who answered all our questions and helped us to make our experience as stress free as possible even when I had a problem with my bank - thank you Steve! :)"

2 months ago

Joey star-alt star-alt star-alt star-alt star-alt

"Carsa was very fair in the offer they made on our car and we thought that their price for the car we were buying was very good after comparing prices on similar cars would definitely buy from Carsa again"

2 months ago

Harvey star-alt star-alt star-alt star-alt star-alt

"Bought a bmw 125i nice easy sale let me test drive the car 👍🏼"

2 months ago

Remus Oltean star-alt star-alt star-alt star-alt star-alt

"Very good experience , John and Andreea very good and very helpful , thanks for your help , "

2 months ago

STE star-alt star-alt star-alt star-alt star-alt

"First of all we got a lower finance agreement until one of the people at carsa spelt our last name wrong,they called us to say what they had done as now we had to pay more at the higher rate because of his mistake, so we had to pay more £842 more over 4 years not very good customer service,as any where else would have knocked it off the price of the car but..." Read more

2 months ago

Nicola Howe star-alt star-alt star-alt star-alt star-alt

"Jacob and Eric did a great job with the test drive and sales service. We were able to view the car without feeling pressured. Our queries were dealt with quickly and we were able to collect our car at our convenience. Thank you. "

2 months ago