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Carsa Reviews & Testimonials

4.5 (4,722)

AutoTrader Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,722 reviews
  4.5/5 average rating

Paul T star-alt star-alt star-alt star-alt star-alt

"Mike was very helpful, everything straightforward and easy. "

8 months ago

Dominic Black star-alt star-alt star-alt star-alt star-alt

"A very pleasant experience, there was a slight delay due to waiting for parts, but was kept informed and updated. Dealing with the sale on the day was Mike, a very pleasant person. Who I felt went above and beyond for customer service. Thank you all involved. "

8 months ago

Nauman Ahmad star-alt star-alt star-alt star-alt star-alt

"Don’t buy unless you want to be deceived. I reserved a car that was showing available at the Cannock centre for transfer to Durham. However, 3 DAYS LATER, I was informed that the car had already been reserved by another customer, according to Mr. Tom Bolton from headquarters. Mr. Bolton reportedly stated that "this happens only once in a blue moon" and w..." Read more

8 months ago

Ish star-alt star-alt star-alt star-alt star-alt

"Bolton branch- not transparent at all, very unprofessional and rude customer service provided by Mike at the Bolton branch"

8 months ago

Rachel star-alt star-alt star-alt star-alt star-alt

"Fab experience from start to finish! Cheers Becky (Bradford) "

8 months ago

Taylor Breeze star-alt star-alt star-alt star-alt star-alt

"Lauren helped us out today. She was very nice and down to earth, not pushy and answered any questions we had. "

8 months ago

Mr Clarke star-alt star-alt star-alt star-alt star-alt

"Everything felt rushed, they try to sell you something you don't need had to ask about my deposit which they forgot about, the V5C for the car was missing so had to pay £25 and they said to email them with details and they would refund, still not had refund 3 weeks later, they forwarded service history document in the post and I had to pay the extra pos..." Read more

8 months ago

Monalisa Moldoveanu star-alt star-alt star-alt star-alt star-alt

"We will highly recommend carsa in Cannock. We dealt with Gaurav who gave us amazing customer service and he also makes a brilliant coffee! We will always come back to him to buy our cars! Thank you carsa Cannock for my beautiful Mercedes GLE."

8 months ago

Hummera star-alt star-alt star-alt star-alt star-alt

"Great customer service 👏 Kaitlyn was fantastic who is a asset to the team at Bradford and the whole company. Thank you. "

8 months ago

Gary B star-alt star-alt star-alt star-alt star-alt

"Easy to view and test the car, big thanks to Shannon & Kyle at the Durham branch for getting the car taxed and on the road "

8 months ago

Tom newberry star-alt star-alt star-alt star-alt star-alt

"Mike from carsa was a funny bloke and helped with all my needs"

8 months ago

KJ star-alt star-alt star-alt star-alt star-alt

"Do not believe anything this company offers online, all information is false. I have had first hand experience of incorrect prices advertised on the website and worst off all, after a month of searching for a 24month PCP finance deal offers, told that these do not exist. Most disgusting display of false advertising and highly recommend to stay clear of this..." Read more

8 months ago

Connor star-alt star-alt star-alt star-alt star-alt

"Great experience at Carsa. Was looked after very well and professionally by Lauren. Would reccomend."

8 months ago

Emily Wright star-alt star-alt star-alt star-alt star-alt

"Mitchell was very helpful at the cannock dealership when it came to part exchanging my vehicle and purchasing my new one. He was happy to answer any of my questions and made the experience of buying and selling a vehicle very easy. "

8 months ago

Steve Hammond star-alt star-alt star-alt star-alt star-alt

"I had a fantastic experience purchasing my car from Carsa, all thanks to the wonderful team there! Kaitlyn at the Bradford dealership was incredibly helpful, showing me around the car I had chosen and accompanying me on the test drive. Her knowledge and attention to detail made the whole process smooth and enjoyable. On the phone, Harriet was a star with her..." Read more

8 months ago

Adam Smith star-alt star-alt star-alt star-alt star-alt

"Dealt with kaitlyn at the Bradford branch when viewing a vehicle, very helpful and easy to deal with. Would recommend dealing with them."

8 months ago

Will May-White star-alt star-alt star-alt star-alt star-alt

"Mike at carsa Cannock has been excellent. Truly nice guy and pleasure doing business with him."

8 months ago

Leigh Jennings star-alt star-alt star-alt star-alt star-alt

"Lauren sorted me out fine. Made me feel comfortable. Happy with my service "

8 months ago

Przemyslaw Walach star-alt star-alt star-alt star-alt star-alt

"Purchased a car this morning from carsa in cannock from a man called Adam. The whole process from start to finish was great and he tailored the products towards my needs .very happy would reccomend ."

8 months ago

Nikky Jay star-alt star-alt star-alt star-alt star-alt

"Myself and my partner part exchanged our car with Carsa. Harriet gave top tier customer service! she went above and beyond to ensure that we were well informed. She even ensured that the car was delivered to the dealership within a VERY tight time frame! It is so refreshing as a customer when you know that you can ask as much questions and not feel like a p..." Read more

8 months ago

Mark Burns star-alt star-alt star-alt star-alt star-alt

"Fantastic experience at the Cannock branch. Young Adam is a lovely lad and dealt with us very professionally. Talked us through available options with our package deal with no pressure sales at all which is a big must from me. Car looked beautiful for its recent valet. Would highly recommend! Very positive experience- Plus free coffee 😆"

8 months ago

David Stanley star-alt star-alt star-alt star-alt star-alt

"I was initially put off by the website chat, so I’d recommend picking up the phone and talking to them in person. I dealt with Simon who returned calls promptly and answered emails in the same manner. I wouldn’t hesitate to recommend you try them as they’re the best experience in dealing with used car sales as I’ve had in 40 years. "

8 months ago

Mr Robert Beeden star-alt star-alt star-alt star-alt star-alt

"So many problems and issues it’s hard to know what to include in a review as they were so many and so various. Potential purchasers beware !! The vehicle description was inaccurate and misleading, The vehicle preparation was poor with some potentially serious problems as well as many bodywork faults and blemishes. Customer service was un-helpful and provided..." Read more

8 months ago

Harris star-alt star-alt star-alt star-alt star-alt

"Excellent customer service until I bought the car. After that, they disappeared. I have been trying for a week to speak to someone about how to use the warrantee that I bought from them and still nothing. This is the second time that the same thing is happening. The first time I gave up and sorted out myself and will do the same now. I am disgusted with them..." Read more

8 months ago

Tom Binns star-alt star-alt star-alt star-alt star-alt

"Becky from Bradford was fantastic! "

8 months ago