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Carsa Reviews & Testimonials

4.5 (4,722)

AutoTrader Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of AutoTrader users would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  4,722 reviews
  4.5/5 average rating

Liam Pendry star-alt star-alt star-alt star-alt star-alt

"Customer Care was nothing short of outstanding. Every question I had was answered. When I viewed the car I noticed just a couple of bits that needed sorting, was told to get sorted and they would pay for the replacement parts. Did this and they kept to their word and payment was in my account within a few days. The Customer Care team were all so helpful and..." Read more

a year ago

Philip Morris star-alt star-alt star-alt star-alt star-alt

"Staff were all very helpful and the environment in the dealership was excellent. The car was prepared well and the member of staff, Tracey, who took me on the test was pleasant and helpful. I was somewhat surprised by the remote conversations but soon got used to it. I would have preferred to do that business face to face. However it all worked and did t..." Read more

a year ago

Julie star-alt star-alt star-alt star-alt star-alt

"Most of the buying a car experience was efficient once I had viewed the car . Unfortunately, there was some confusion and difficulty with understanding the process with my initial query about the car and the admin fees weren’t clear at onset to the purchase . Also 2 people contacted me by text about my initial query ( one after I had already arranged to se..." Read more

a year ago

David Tossnie star-alt star-alt star-alt star-alt star-alt

"Great easy transaction went that extra mile defo recommend"

a year ago

Ian Smallwood star-alt star-alt star-alt star-alt star-alt

"During our research into a new car purchase Carsa were company that gave us most confidence. The amount of detail in the description of our chosen car was second to none. Initial calls and messages from Caroline and Hein confirmed our thoughts that we were dealing with a professional outfit. Eventually we chose the Discovery, it was delivered to the Bishop A..." Read more

a year ago

Chloe Thomas star-alt star-alt star-alt star-alt star-alt

"Tracy was fantastic, got things moving really quick! Thank you again!"

a year ago

Alfred Wilson star-alt star-alt star-alt star-alt star-alt

"Nice to work with"

a year ago

Asif star-alt star-alt star-alt star-alt star-alt

"Was at the Bradford branch Tracy was absolutely fantastic, helpful and so polite and welcoming. Loved speaking to her and told me lots of helpful information about the cars I was interested in."

a year ago

Guy star-alt star-alt star-alt star-alt star-alt

"Great service from all involved (Liam, Joe and Malcom). Straight forward from start to finish, plenty of communication and opportunities to ask questions."

a year ago

Simon Pinnington star-alt star-alt star-alt star-alt star-alt

"The purchase of my vehicle was a fairly seamless process. The Website was fairly straightforward to use and has diffrent options allowing you communicate with the sales team with no issues. Carsa has several branches and can move any vehicle to your closest. There of course is a small fee. Whrn I viewed the vehicle it was presented to a high standard. The..." Read more

a year ago

Emma Benson star-alt star-alt star-alt star-alt star-alt

"Overall good experience. Time between test driving and having the car delivered to our closest site was super quick. The only downside was the waiting around in the showroom to be connected to a call, but otherwise a great experience."

a year ago

RN star-alt star-alt star-alt star-alt star-alt

"If I could -5 stars I would! This whole process with carsa has been a shambles! Not only was our car dirty when we turned up, we had to wait 5 hours with a tiny baby to go through ‘checks’ after being told our car would be ready to drive away after our test drive. After having the car for 6 weeks the engine blew up and has completely seized! I have currently..." Read more

a year ago

Martin Booth star-alt star-alt star-alt star-alt star-alt

"I just called in at the garage to look around. I was asked if I would like a test drive. Then spoke to a financial advise over Zoom and purchasing my new car on a PCP was going to be £10 more than the one I had previously with two month left to pay on the deal"

a year ago

steven davis star-alt star-alt star-alt star-alt star-alt

"Very good becky was very help full and polite would recommend your company"

a year ago

Emma Swales star-alt star-alt star-alt star-alt star-alt

"Debbie helped me and my partner yesterday look for new cars. We received great customer service, we felt comfortable through the whole process and were able to test drive some cars. Thanks Debbie"

a year ago

Mahmut hasan star-alt star-alt star-alt star-alt star-alt

"The whole event was pleasant and straightforward very friendly staff and informative will deal with again"

a year ago

Danuta Ogunbiyi star-alt star-alt star-alt star-alt star-alt

"Helpful and great service"

a year ago

Mr S Bardsley star-alt star-alt star-alt star-alt star-alt

"Good car quality and very helpful sales team"

a year ago

Erika Marekova star-alt star-alt star-alt star-alt star-alt

"Servise is great, staff very friendly, very helpful, explained truly everything what they offer. Special thanks for 2 staff that day when I bought the car 26/10/23 for Vijay and his colleagues. Only issue I had was the Santander finance company, my credit score was great, working full time for NHS and they had problem with my settlement status. I have loan..." Read more

a year ago

David Simpson star-alt star-alt star-alt star-alt star-alt

"Amazing service from the Durham branch a very smooth process from start to finish. Thank you Debbie for making the process smooth and relaxing."

a year ago

Christopher Light star-alt star-alt star-alt star-alt star-alt

"We enjoyed our trip to Carsa today and managed to test drive, trade in and complete the car purchase admin in around an hour. I was able to do a fair bit of research beforehand and Rahi was helpful as was vehicle information on their comprehensive website. Tom at their showroom site was good fun and overall I felt I got a fair deal from a service orientated..." Read more

a year ago

Robert star-alt star-alt star-alt star-alt star-alt

"The process of buying the car and part exchanging was straightforward and seamless. Everyone was friendly, helpful and understanding of personal situations. One slight issue was that the sales person wasn't in person and it was all done through a zoom call. This was fine and there wasn't any issues with the call but it might've been slightly better if they..." Read more

a year ago

Carike Steytler star-alt star-alt star-alt star-alt star-alt

"Amazing service and really went all out to make sure we drove our car home on the same day. Staff are really friendly and cars look amazing and are really clean. Great experience!"

a year ago

Carl Melia star-alt star-alt star-alt star-alt star-alt

"Mileage was incorrect from advert Car only had 1 key only told me when I collected car. Was white paint on the seat False advertising"

a year ago

Erika Marekova star-alt star-alt star-alt star-alt star-alt

"Great service, special thank you for Vijay."

a year ago