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Carsa Reviews & Testimonials

4.5 (3,153)

AutoTrader Reviews: 3,153


5
80%
4
8%
3
3%
2
2%
1
7%

88% of AutoTrader users would recommend Carsa

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About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

  3,153 reviews
  4.5/5 average rating

Anthony Kendall star-alt star-alt star-alt star-alt star-alt

"On my previous review I gave Carsa 5 stars for customer service and the car they sold me ( Ioniq 5 EV) The car continues to exceed my expectations. During the negotiations I agreed to pay the asking price as I felt it was fair and reasonable. The only concern I had was a poor wiper blade on the passenger side which they said they would replace, however as th..." Read more

3 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"An excellent service from start to finish."

3 months ago

Customer star-alt star-alt star-alt star-alt star-alt

"We went to Carsa Bolton on the second day it had opened. Since then the customer care I received was brilliant. Steve was brilliant throughout and made the process much easier, friendly and comfortable. I'm always nervous to deal with sales assistance as I have found they can be pushy and forceful, however I didn't feel that way with Carsa. I absolutely love..." Read more

3 months ago

holly warmer star-alt star-alt star-alt star-alt star-alt

"POOR AFTERSALES Still waiting for a call back about our vehicle a system warning light keeps flashing on the car we’ve had it since the end of December, we are scared to use the car incase it’s unsafe to drive. We urgently need someone to take a look at the car please, we feel asif we’ve lost all trust in the car now and are not happy with keeping it. We’..." Read more

3 months ago

Mrs Karen Chittenden star-alt star-alt star-alt star-alt star-alt

"From the start to the finish everyone at Carsa was very friendly and helpful , we found our next car and it was available for us to drive away the same day. We didnt feel pressurised to make a decision at anytime but were given useful advice and options. Thanks to Rob Henry in particular, Katie on reception and Hein at the head office."

3 months ago

Colin Eccleston star-alt star-alt star-alt star-alt star-alt

"Nice experience"

3 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"Tracy from Bradford was excellent"

3 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"Overall an excellent procedure throughout the process."

3 months ago

Cameron Jameson star-alt star-alt star-alt star-alt star-alt

"Purchased a car from Carsa January, the sales team were very helpful and accommodating, with not having ability to view the vehicle in person they provided me all the information, images and support to make an educated decision on purchasing. They were very helpful in organising delivery and faster than I had expected. The car arrived and was in better cond..." Read more

3 months ago

Susan star-alt star-alt star-alt star-alt star-alt

"Very friendly staff. Very slick process."

3 months ago

Linda star-alt star-alt star-alt star-alt star-alt

"What can we say? Shabs, who we had previously bought a car from, was just as friendly, helpful and knowledgeable as we remembered and answered our queries very quickly. He responded back to our questions out of hours as he always goes the extra mile. He does his best to get to get us a great deal and he didn’t disappoint! We hadn’t thought about buying from..." Read more

3 months ago

Chris Marsh star-alt star-alt star-alt star-alt star-alt

"Absolutely awful customer experience/service. Called on Thursday to book a test drive on Sunday. All booked no problem. Called again on Saturday to make sure car was at branch and that it would be ready. Was told it was. Went on Sunday and car was not at branch AND had been reserved by someone else and sold. Clearly bad internal communication. WOULD NOT..." Read more

3 months ago

Paul star-alt star-alt star-alt star-alt star-alt

"Good service nice car would recommend this company"

3 months ago

Rio star-alt star-alt star-alt star-alt star-alt

"Great experience purchasing a car from Carsa Mountsorrel, they bought the car up from another garage for me to test drive on the same day. Smooth transaction, Shabs was very helpful and professional and ensured everything was done and ready for me to drive away. Would recommend."

3 months ago

John Lancaster star-alt star-alt star-alt star-alt star-alt

"The staff were friendly & efficient, not pushy & I was amazed how easy buying a car driving it away on the same day was"

3 months ago

Prem Limbu star-alt star-alt star-alt star-alt star-alt

"Throughout the car buying process, Jess, Russ and John provided excellent service for my purchase of a BMW X3. The entire team was friendly and supportive, and I highly recommend them to anyone looking to buy a car. Thank you"

3 months ago

Zamir Shah star-alt star-alt star-alt star-alt star-alt

"The down to earth approach"

3 months ago

Lynne Hardy star-alt star-alt star-alt star-alt star-alt

"Very happy with my car no hassle everything went smoothly couldn't of asked for better customer service highly recommend"

3 months ago

Sameera star-alt star-alt star-alt star-alt star-alt

"Great nice clean cars. Staff was very helpful and professional specially Sabeer Hamid, went through all the paperwork and gave us good deals. Will definitely recommend to family and friends."

3 months ago

Andreas Askotis star-alt star-alt star-alt star-alt star-alt

"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to..." Read more

3 months ago

Alexandros A star-alt star-alt star-alt star-alt star-alt

"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to sp..." Read more

3 months ago

Mike Abbott star-alt star-alt star-alt star-alt star-alt

"Chelsea was extremely helpful, as was the whole team"

3 months ago

Simon Whaley star-alt star-alt star-alt star-alt star-alt

"Fantastic. We've bought our 3rd car from Carsa. The quality and value of the cars is excellent and the Customer Service is wonderful, especially Shauna - many thanks."

3 months ago

Mark Steeeter star-alt star-alt star-alt star-alt star-alt

"Excellent service as always. Tese are a tried and testes Company used many times by myself...you won't go wrong! Mark, Courtesy Taxis, Norwich,"

3 months ago

Jason Barber star-alt star-alt star-alt star-alt star-alt

"I hadn’t seen the Jag IPace, electric car, before I bought it…. the main five comments are:- 1) the handover was done by someone that I hadn’t met before (not the person that I had “sealed the deal” with) - they had no background info on what had already been discussed. “Obviously Carsa hadn’t had their own handover”, but this seemed a normal sequence of ev..." Read more

3 months ago