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Carsa Reviews & Testimonials

4.5 (4,722)

Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Deoraj star-alt star-alt star-alt star-alt star-alt

"I bought the car on Tuesday when I got home I checked the second key and realised it’s not working,this should have been basic check before hand over the car.Contact the warehouse and I got given an email address to deal with.I bought all the extra which was offered with extended warranty but they didn’t give me any emergencies or roadside assistance details..." Read more

2 years ago

Michael Parr star-alt star-alt star-alt star-alt star-alt

"Isdra was really helpful and knowledgeable and very friendly. A pleasure to meet and buy a car from you. Many thanks."

2 years ago

Gordon Thomson star-alt star-alt star-alt star-alt star-alt

"Adriana and the girls were great. Can’t fault the team at carsa"

2 years ago

Timothy D star-alt star-alt star-alt star-alt star-alt

"Sidra Excellent friendly service"

2 years ago

Alan Joy star-alt star-alt star-alt star-alt star-alt

"I went to collect my new car. Tracy looked after me in a friendly and efficient manner. I took the car for a second test drive to confirm I was still happy and to give me a chance to become more familiar with its controls. She helped me in this. After this Jeff talked about the warranties and insurances available in an easy-to-understand manner. He also..." Read more

2 years ago

Deoraj star-alt star-alt star-alt star-alt star-alt

"Sidra customer service was amazing, she went above and beyond. An absolute asset to Carsa. Will definelty be coming back to Carsa thanks to her amazing customer service skills. She was an absolute pleasure to deal with, she made the whole process much easier for me."

2 years ago

CD Dean star-alt star-alt star-alt star-alt star-alt

"Great selling experience, fast and easy transaction and great communication, thanks."

2 years ago

Pankaj Bisht star-alt star-alt star-alt star-alt star-alt

"The real character of a person/business will come out when the going is not straightforward. After 15 minutes of driving the Hyundai Tuscon car out of their Southhampton outlet, the sunroof of the car exploded. I went back to the Carsa Dealer and they had an internal discussion after that their first response to me was, they can't take any responsibility fo..." Read more

2 years ago

Masuma star-alt star-alt star-alt star-alt star-alt

"Absolutely pleasant experience with Sidrah today. Lovely girl, very friendly and helped us a lot. Great car knowledge. Definitely will be back and recommend this place to family and friends"

2 years ago

Jake star-alt star-alt star-alt star-alt star-alt

"Russell, Adrianna and Andrea offered a seamless service and even made me two coffees and my brother one. Russell was so attentive and made my 5 hour journey to Southampton worth it. THANK YOU."

2 years ago

Aftab Hassan star-alt star-alt star-alt star-alt star-alt

"It was a great experience. Staff was very helpful. I would recommend this company to my car of them. Thank you"

2 years ago

Mr Barry Websdell star-alt star-alt star-alt star-alt star-alt

"I bought a Ford fiesta from cars in Southampton yesterday and have to say I'm very pleased with it. However, the process at the showroom wasn't the best experience. Despite having booked an appointment for midday and having arrived at this time we didn't get to drive the car away for over two hours. The staff were all very personable but they were clearly u..." Read more

2 years ago

Kim Miles star-alt star-alt star-alt star-alt star-alt

"If 0 was available that's what I would give! ***AVOID AT ALL COSTS!!*** They ask customers to leave a review as soon as you buy the car, but I would implore you to read the experiences of customers post-sale! Like others have experienced if you read the reviews, the car is not a 'reliable' vehicle, the 100 point check is clearly just a visual inspection..." Read more

2 years ago

Martin M star-alt star-alt star-alt star-alt star-alt

"Terrible experience with Carsa who chopped and changed APR % without informing me and who refused to take ownership of the problem or responsibility for it. Lack of staff kept me waiting 4hrs and a poor online zoom system for the handover of documents with a manager at a remote location failed whereby I was unable to get car. Do not trust Carsa. They will ch..." Read more

2 years ago

Leigh star-alt star-alt star-alt star-alt star-alt

"PERFECT experience! Kieanna was very helpful and made my decision on my new BMW 520D so so easy. I recommend Carsa to anyone. Staff are so welcoming and friendly. Everything about my time at Carsa I could not fault one bit. Thanks Kieanna you’re a star 🥰"

2 years ago

Dorothy Aigrimohon star-alt star-alt star-alt star-alt star-alt

"They're all extremely friendly, amazing and nice people. Very very helpful. I wouldn't go to any other car shops next time I'm very happy to come back. I'm a very happy customer"

2 years ago

Allen Nicholls star-alt star-alt star-alt star-alt star-alt

"Friendly informative and knowledgeable staff. Drove away with new car same day. Even with a few IT issues our end helpful salesman managed a workaround to save us having to go away disappointed. Very satisfied customer."

2 years ago

Chantelle star-alt star-alt star-alt star-alt star-alt

"Kieanna has been great today, her customer service has also been great and it has been a pleasure to meet her. She has been very detailed in providing us with all the relevant information. Thanks"

2 years ago

Tom Hartree star-alt star-alt star-alt star-alt star-alt

"Awesome time Dan is the man lovely service great price and honest"

2 years ago

Deoraj star-alt star-alt star-alt star-alt star-alt

"Anna was helpful"

2 years ago

Kirsty star-alt star-alt star-alt star-alt star-alt

"Went to look at a car, Mesa was happy to help and dealt with us all the way though, fab service and great experience"

2 years ago

Mr Terry Kingshott star-alt star-alt star-alt star-alt star-alt

"Really good service. Andrea was particularly helpful"

2 years ago

Nigel Eastaugh star-alt star-alt star-alt star-alt star-alt

"Overall, the process of buying a car was fantastic, the only negative we experienced was a lot of waiting around in between the local bits and the remote parts without being told the reason - just left standing like spare parts. The sales side and follow up admin side were our best experience inside a car showroom. A couple of time we felt like just walking..." Read more

2 years ago

richard little star-alt star-alt star-alt star-alt star-alt

"Conscientious"

2 years ago

Katherine Peacher star-alt star-alt star-alt star-alt star-alt

"Even though an appointment had been made for us to collect our new vehicle, there had been a mis communication & we hadnt been booked in, so our vehicle wasnt ready for us. Having said that upon realising there had been an error, Martin at the Loughborough showroom couldnt apologise enough and went above & beyond to rectify the issue, so we could take our lo..." Read more

2 years ago