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Carsa Reviews & Testimonials

4.5 (4,686)

Reviews: 4,686


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Stephen Gilchrist star-alt star-alt star-alt star-alt star-alt

"Great and easy buying experience, Great customer service from Firaz and really happy with my new car. Thanks"

2 years ago

Mr Maxwell star-alt star-alt star-alt star-alt star-alt

"Perfect service in store. Friendly and efficient. Thank you Abu Not convinced about the delivery, a lot of haggling needed to get it sorted, and it still wasn’t the desired outcome Eventually 2 people delivered the car, it was just annoying and frustrating how reluctant the seller was to do so despite offering the full price"

2 years ago

Abigail Eastman star-alt star-alt star-alt star-alt star-alt

"Great service, very smooth process from start to finish."

2 years ago

Aamir S star-alt star-alt star-alt star-alt star-alt

"Good custmer service"

2 years ago

Emma star-alt star-alt star-alt star-alt star-alt

"I have had great experience with Carsa from beginning to end. Highly recommended. Jacob (mountsorrel) was excellent. Malcolm via zoom was very helpful and explained everything in detail without the hard sale. Also a big thank you to Hein who helped getting the car transferred to a local branch and helped arrange test drives etc. thanks again guys!!"

2 years ago

KR Nair star-alt star-alt star-alt star-alt star-alt

"Very friendly support staff ensured we understand very bit if details and clarity of procedures enabled a smooth hand over. Specially Chloe, Tom and Jeff were very helpful with the overall procedures for the day."

2 years ago

Paul Mine star-alt star-alt star-alt star-alt star-alt

"Dealing with Carsa and their staff today was a pleasure. No pressure in up-selling, just given the details and options."

2 years ago

Peter Evans star-alt star-alt star-alt star-alt star-alt

"The complete experience - customer sales and customer service was 5 star! The team made the process painless with no added stress! Everything was done in a 2 hour timeframe! Honest service with a smile, nothing was an issue! Thank you the Carsa Team!!!"

2 years ago

Mr James Herbert star-alt star-alt star-alt star-alt star-alt

"Sales man on zoom call was very rude both to myself and a member of Carsa staff. He had the young lady in tears, he also rang another member staff at the branch and was rude to her. Follow up review Once Carsa have the sale they do not want to know about any problems, I have had the car 18 days and I have taken to a Mercedes’ dealer who recommends over £800..." Read more

2 years ago

Customer star-alt star-alt star-alt star-alt star-alt

"Kia Sportage £15k Pro’s - no cost to transfer car to local branch. Friendly staff at local branch. Helpful on the phone. Con’s - Car arrived with warning service light on and very low tyre tread on one wheel which they refused to replace. Car serviced by them which invalidated 5 the year Kia warranty. Sale done on zoom - which didn’t help when you have issue..." Read more

2 years ago

Eddie star-alt star-alt star-alt star-alt star-alt

"Can’t fault it. Easy to deal with from start to finish, great service."

2 years ago

David Lee star-alt star-alt star-alt star-alt star-alt

"Excellent service. Like doing business with close friends. Very friendly approach with no pressure to purchase add ins"

2 years ago

Tony Matsh star-alt star-alt star-alt star-alt star-alt

"Firaz was very helpful and a pleasure to have, delighted with the experience today"

2 years ago

Paul Suteu star-alt star-alt star-alt star-alt star-alt

"Respectful, helpful and had provide the requested information. Firaz"

2 years ago

Paul star-alt star-alt star-alt star-alt star-alt

"Excellent service. Thanks Saj, Jeff and Tom."

2 years ago

Katie Cheesman star-alt star-alt star-alt star-alt star-alt

"Sold my car to Carsa they were fantastic . The process was so easy . They were really accommodating with the collection of the vehicle . As a family we are going through a hard time due to my Dads health so Vlad accommodating the delivery of the car helped us out so much. They were really respectful in the show room and the staff were really nice . The paym..." Read more

2 years ago

mark kurys star-alt star-alt star-alt star-alt star-alt

"A great experience dealing with Carsa generally and i would like to compliment Jordana Clarke in particular as part of the customer services team. Jordana is a credit to the Carsa business in my view, consistently professional, friendly, very efficient, Jordana is a shining example of how great customer service should be done. thank you."

2 years ago

Malcolm Cowen star-alt star-alt star-alt star-alt star-alt

"Straight forward & easy to deal with 😃"

2 years ago

Joel Kelly star-alt star-alt star-alt star-alt star-alt

"I purchased a BMW 520D, the sales process online and over the phone was seamless. The salesman came to a deal which I was happy with and was able to value part exchange and complete finance application all online which was easy. On collecting the car all appeared good with the vehicle and I therefore took it home. Within the first week a warning appeared..." Read more

2 years ago

Halo Rashid star-alt star-alt star-alt star-alt star-alt

"We did a part exchange and it was a fair price and Steve who did the zoom call was great"

2 years ago

huda star-alt star-alt star-alt star-alt star-alt

"very welcome and good communication with emilia"

2 years ago

Ali star-alt star-alt star-alt star-alt star-alt

"Had a great experience today at Carsa. Was looked after by everyone especially Ella"

2 years ago

Tyrese star-alt star-alt star-alt star-alt star-alt

"Happy with the service today brilliant help thank you again"

2 years ago

Chibueze Ukaegbu star-alt star-alt star-alt star-alt star-alt

"I had a very great experience purchasing my Ford Focus from Carsa. Starting from my indication of interest to when i picked the vehicle. I appreciate the honesty and openness in discussing everything regarding the vehicle. I also appreciate the flexibility to be able to pick the vehicle on a Sunday, at a time that suits my work hours."

2 years ago

Chibueze Ukaegbu star-alt star-alt star-alt star-alt star-alt

"I had a very great experience purchasing my Ford Focus from Carsa. Starting from my indication of interest to when i picked the vehicle. I appreciate the honesty and openness in discussing everything regarding the vehicle. I also appreciate the flexibility to be able to pick the vehicle on a Sunday, at a time that suits my work hours."

2 years ago