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Carsa Reviews & Testimonials

4.6 (2,686)

Reviews: 2,686


5
81%
4
8%
3
3%
2
2%
1
6%

89% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Martin Eggett star-alt star-alt star-alt star-alt star-alt

"Purchased a vehicle from the Mountsorrel branch and dealt directly with Shabs. Very helpful, went through all my options and helped make the purchase as painless as possible. The car was the one I’d originally wanted to look at, i was surprised how easy everything was, I’d expected the hard sell and weeks of waiting etc, but that wasn’t the case, I had the c..." Read more

3 months ago

Richard Folwell star-alt star-alt star-alt star-alt star-alt

"Service was first class"

3 months ago

jason star-alt star-alt star-alt star-alt star-alt

"Very happy with the service received. Dealt initially via email/text and got prices for my part exchange that i was hoping for. Upon arrival at the showroom, Katie approached me while i was looking at the car and was very nice and helpful. She took my old car away and one of he colleagues got the new car out of the showroom and handed me the keys to go for a..." Read more

3 months ago

Andy Young star-alt star-alt star-alt star-alt star-alt

"Brilliant service, cant fault. Tracy"

3 months ago

John S star-alt star-alt star-alt star-alt star-alt

"We saw a car on autotrader that said no admin fee. When we rang Carsa Loughborough office we were told £249 admin fee will be applied if purchase. Surely this is misadvertisement?"

3 months ago

Lee Halford star-alt star-alt star-alt star-alt star-alt

"Contacted Carsa regarding a car that we were potentially interested in, Chloe contacted us by phone to arrange a test drive, Andreas met us when we arrived and took some basic details, and bought the car round for us to test drive. We weren’t initially interested in the car as the mileage was quite high for a 2020 plate and was only interested in the boot sp..." Read more

3 months ago

Clare star-alt star-alt star-alt star-alt star-alt

"For their after sales service just 1*. I noticed very shortly after purchase that 2 of the tyres had a problem. I contacted the salesman who forwarded my emails to the manager. Despite several follow up emails I've not had any response. Very disappointing and I regret providing the 5* review at the point of sale."

3 months ago

Elizabeth Davies star-alt star-alt star-alt star-alt star-alt

"The customer service was superb. I was made to feel a very valued customer from the moment I stepped into the office. The processes in place work very well and lead to a seemless and informative experience. Every step is explained well and any questions answered appropriately."

3 months ago

Ionut star-alt star-alt star-alt star-alt star-alt

"Lovely and helpful staff. Many thanks to Shabs, who is very professional and helped us to choose the best option for us. We ar very happy with our car and I definitely recommend Carsa."

3 months ago

Scott carey star-alt star-alt star-alt star-alt star-alt

"Brilliant service from start to finish."

3 months ago

Dimitris star-alt star-alt star-alt star-alt star-alt

"Excellent service before AND most importantly after the sale. A little minor issue with the car that appeared after 12 days of the purchase and the customer support team did not hesitate to tell me not to use the guarantee and fix the car to my mechanic the soonest possible and they covered it ! Thank you to Harriet, Tom, Connie and others (don't remember al..." Read more

3 months ago

Rob star-alt star-alt star-alt star-alt star-alt

"Carsa are a great company to buy a car from . From the first point of enquiry up to picking up the car was so smooth . Our car we bought was brought down from the midlands to Southampton to view . The sales guys were not pushy one bit . They brought the car around and gave us the keys and said test the car out fully on a test drive by ourselves . Alison was..." Read more

3 months ago

Mohammed Iqbal star-alt star-alt star-alt star-alt star-alt

"Amazing customer service from Carsa."

3 months ago

Pawel Klemczak star-alt star-alt star-alt star-alt star-alt

"Very friendly team and nice atmosphere. I didn't get to keep the car in the end, returned after 7 days due to the issues the garage wasn't able to repair, both the customer service and Leicester branch team were very helpful and supportive and money was refunded in full and quick. Overall excellent service received from Carsa."

3 months ago

Albert Durbal star-alt star-alt star-alt star-alt star-alt

"Thank you to Carsa (Southampton) for making our purchase a happy and memorable one. A special thank you goes out to Jimmy, Caroline and Malcolm for their professionalism at all times. We shall be going back to Carsa for our next purchase. Mr & Mrs Durbal"

3 months ago

Nagui Lewis Aziz star-alt star-alt star-alt star-alt star-alt

"Very friendly, well organised, no haggling , good cars for straight forward sale. Tracey at reception was very helpful"

3 months ago

nobody star-alt star-alt star-alt star-alt star-alt

"Car was registered fo disabled, and that was disclosed only after the deal closure. The V5C was not given straight away, without a clear explanation. Very poor support for a first time buyer."

3 months ago

SUNIL KUNNATHU JAMES star-alt star-alt star-alt star-alt star-alt

"I have a greet experience from Carsa, ( Miss Harriet). She is the best negotiator, I got best price match from her. I got the best car from Carsa."

3 months ago

Dante star-alt star-alt star-alt star-alt star-alt

"Andrea and Joe were extremely polite and attentive. The whole experience was positive and the fact that they had made minor repairs to ensure the car was in top condition was a huge plus. Great work from Carsa!"

3 months ago

David star-alt star-alt star-alt star-alt star-alt

"Called into the Carsa Bishop Auckland site and was served by Joe who was very friendly and informative. Joe made the whole experience very relaxed and was able to answer any questions we had without hesitation and we would definitely recommend him to any other customers Carsa have."

3 months ago

sp star-alt star-alt star-alt star-alt star-alt

"Really good experience to buy a car at Carsa. They are tough negotiators, but the buying process is very easy. They offer some key alloy/tire and scratch repairs packs that are very good value for money. All the paperwork was done on the same day I collected the car."

3 months ago

Matt Cunliffe star-alt star-alt star-alt star-alt star-alt

"Myself and my wife. Just nipped in to have a look at a car, there was no hard sale, nice and relaxed, all questions answered, kienna was great, making sure we both felt at ease, we picked our new car up on Friday, shabs was very helpful, with all the paper work, and any more questions we had, he reassured us, all on all, we would both be happy to go back..." Read more

3 months ago

Mary Lonsdale star-alt star-alt star-alt star-alt star-alt

"Staff very helpful helped with buying the car from start to finish wound recommend this company"

3 months ago

Caroline Dundas star-alt star-alt star-alt star-alt star-alt

"Excellent service from start to finish."

3 months ago

customer star-alt star-alt star-alt star-alt star-alt

"From start to finish the salesman Adam was very helpful and I was glad to be part off is first sale .All in all a fantastic team on site."

3 months ago