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Carsa Reviews & Testimonials

4.5 (4,686)

Reviews: 4,686


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Michael star-alt star-alt star-alt star-alt star-alt

"Very simple process, everything you need is explained clearly without the pressure to buy anything you don't want."

2 years ago

E BIRKS star-alt star-alt star-alt star-alt star-alt

"Great service, the staff where exceptionally helpful. Ralth was well informed and friendly, giving sound advise"

2 years ago

Ian U star-alt star-alt star-alt star-alt star-alt

"Buying of the car worked well even with virtual sales/technology. Pleased and happy with car purchase so far. Less happy with warranty, after reading small print not the gold star service promised with several exclusions."

2 years ago

philip star-alt star-alt star-alt star-alt star-alt

"Very easy to buy a car, great head office staff and not pushy , small niggle with a windscreen wiper blade that wasn’t sorted prior to collection but £30 worth of fuel and reimbursement of the cost of sorting it out myself was more than fair"

2 years ago

Miss Charlotte Elizabeth star-alt star-alt star-alt star-alt star-alt

"Great service, zoom calls worked and I think this is the future of car sales."

2 years ago

Rebecca Paterson star-alt star-alt star-alt star-alt star-alt

"Excellent service particularly from our customer service rep called Sidra. She even looked after our son for five minutes when he was in the showroom. Although it wasn’t a quick transaction as buying a car isn’t it was a very pleasant one thanks to her and her hospitality."

2 years ago

Emma Lyons star-alt star-alt star-alt star-alt star-alt

"Fantastic service from the easy and friendly initial sales team call, the purchase video call after the test drive and further conversations with the customer care team. A special mention also to Joseph Allen from the customer care team, regarding an issue with the radio, which he helped me sort out very quickly without quibble and satisfactorily. We are..." Read more

2 years ago

happytraveller star-alt star-alt star-alt star-alt star-alt

"Bought a lovely car but mucked around from Friday to Thursday as it 'wasn't ready,' in preparation, MOT (it wasnt), query etc. Finally collected but chap washing it while we waited to test drive?? Pay. Sales chap not at all phased by it.Previous owners debris in glove compartment. Lovely car"

2 years ago

Daniel Hague star-alt star-alt star-alt star-alt star-alt

"Car buying and selling was made simple, Ellie was amazing and walked me through the whole thing in detail."

2 years ago

Imran star-alt star-alt star-alt star-alt star-alt

"Carsa have been a great company to buy from. I had a couple of problems but they resolved them efficiently. On the phone they were honest and clear about their pricing and provided full details of the car and work already done it including answering some technical queries regarding electric vehicles and battery health. I paid the deposit and went down to..." Read more

2 years ago

dave panton star-alt star-alt star-alt star-alt star-alt

"I purchased a car from carsa bradford and was greeted by Sadiya, The service from hers was second to none."

2 years ago

Adrian Bennett star-alt star-alt star-alt star-alt star-alt

"Daniel Hasan, thanks for helping me out with my purchase today. Thanks to Amelia too for the awesome coffee 😁"

2 years ago

Garfield Koo star-alt star-alt star-alt star-alt star-alt

"The environment of the Bradford branch is decent. Ishy and his team are nice and helpful."

2 years ago

Nicci star-alt star-alt star-alt star-alt star-alt

"Very relaxed and streamlined service, Louie who looked after me was fun and friendly."

2 years ago

Claire Skelton star-alt star-alt star-alt star-alt star-alt

"Better explanation of the paperwork element at the end of the transaction by the online sales administrator would be good for customers not familiar with the fact the regulatory documents are now all online. Overall the experience was good and the representative Louie was very good - eager to please and very pleasant to deal with. It was a friendly atmosphe..." Read more

2 years ago

Anca-Gabriela N/A star-alt star-alt star-alt star-alt star-alt

"We recently bought a Nissan Quashqai from Carsa,Mountsorrel Loughborough. Lovely customer care both from store and from finance department.The sat nav card wasn't working at the moment we collect the car, however Martin, the store manager, ordered straight a new one for us, which was delivered in just few days.We appreciated Martin's follow up and his extrem..." Read more

2 years ago

Mark Harris star-alt star-alt star-alt star-alt star-alt

"Exceedingly good customer service. Minor issues with the new car all sorted very quickly with the minimum of fuss. Good fast response to reported issue. If you can evidence the issue the team are very focused on the solution without the usual prevarication."

2 years ago

Paul Large star-alt star-alt star-alt star-alt star-alt

"Great service, hassle free. Only One thing, did need a clean on the outside but once explained to Callum he sorted it straight away. Thanks"

2 years ago

Matthew Pearce star-alt star-alt star-alt star-alt star-alt

"Very smooth and easy process from reserving the car to test drive and purchase. Customer service throughout was great - Callum was very friendly and helpful. Looking forward to enjoying my new car!"

2 years ago

Matthew Smith star-alt star-alt star-alt star-alt star-alt

"I recently bought my car from Carsa in Southampton and I have to say what an absolutely first class service they provided. I had been looking for a specific car for a while, but hadn’t seen one that really appealed to me. I then seen one on Carsa in Southampton. Being from Edinburgh I realised it may have been difficult to get the car without seeing it, but..." Read more

2 years ago

Louise Neuchterlien star-alt star-alt star-alt star-alt star-alt

"Massively helpful, lots of advice and gave good deal. Very happy and would recommend to friends and family"

2 years ago

Stephen star-alt star-alt star-alt star-alt star-alt

"Accompanied my son to test drive a car at Carsa’s Mountsorrel branch. In spite of all their promises of no hard sell, I admit that I was a tad sceptical. I needn’t have worried, as this was one of the easiest car purchases I have ever been involved with. We had pre booked a test drive and were immediately given the keys and left alone to look around the car..." Read more

2 years ago

Mr Christopher Brown And Mrs Brown star-alt star-alt star-alt star-alt star-alt

"Reserved online, went to collect, helpful and knowledgeable staff, Competitively price. Overall a good buying experience"

2 years ago

Alex Roberts star-alt star-alt star-alt star-alt star-alt

"Went to Mountsorrel to do a test drive pick up my new car and was welcomed, everyone was very friendly. I did have to wait 40 minutes to do the test drive, but the team did everything they could accommodate. Steve Shotter, Steve Irving, Kieanna and Martin were fantastic and made sure everything was in order and the process was very simple start to finish. Wo..." Read more

2 years ago

Louise Edmunds star-alt star-alt star-alt star-alt star-alt

"Excellent customer service and a really straightforward process. I’ve never found it so easy to buy a car! Carsa gave me a fair deal on a part exchange and the staff were friendly and helpful. Special mention to Tom, Jacob and Martin who went above and beyond to make sure the sale went smoothly. The only criticism I’d have is that the car wasn’t particularly..." Read more

2 years ago