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Carsa Reviews & Testimonials

4.6 (2,686)

Reviews: 2,686


5
81%
4
8%
3
3%
2
2%
1
6%

89% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Lynne Hardy star-alt star-alt star-alt star-alt star-alt

"Very happy with my car no hassle everything went smoothly couldn't of asked for better customer service highly recommend"

3 months ago

Sameera star-alt star-alt star-alt star-alt star-alt

"Great nice clean cars. Staff was very helpful and professional specially Sabeer Hamid, went through all the paperwork and gave us good deals. Will definitely recommend to family and friends."

3 months ago

Andreas Askotis star-alt star-alt star-alt star-alt star-alt

"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to..." Read more

3 months ago

Alexandros A star-alt star-alt star-alt star-alt star-alt

"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to sp..." Read more

3 months ago

Mike Abbott star-alt star-alt star-alt star-alt star-alt

"Chelsea was extremely helpful, as was the whole team"

3 months ago

Simon Whaley star-alt star-alt star-alt star-alt star-alt

"Fantastic. We've bought our 3rd car from Carsa. The quality and value of the cars is excellent and the Customer Service is wonderful, especially Shauna - many thanks."

3 months ago

Mark Steeeter star-alt star-alt star-alt star-alt star-alt

"Excellent service as always. Tese are a tried and testes Company used many times by myself...you won't go wrong! Mark, Courtesy Taxis, Norwich,"

3 months ago

Jason Barber star-alt star-alt star-alt star-alt star-alt

"I hadn’t seen the Jag IPace, electric car, before I bought it…. the main five comments are:- 1) the handover was done by someone that I hadn’t met before (not the person that I had “sealed the deal” with) - they had no background info on what had already been discussed. “Obviously Carsa hadn’t had their own handover”, but this seemed a normal sequence of ev..." Read more

3 months ago

Luke Clark star-alt star-alt star-alt star-alt star-alt

"Really helpful staff who provide a great service, would highly recommend the dealership for others that are buying cars! Sabeer was very friendly and helpful!"

3 months ago

Karen star-alt star-alt star-alt star-alt star-alt

"The staff were very good. Henry who looked after us to begin with was extremely helpful and answered our questions without being overbearing with sales pitches. Shabs who dealt with the paperwork was very professional and knew his stuff. A really enjoyable experience well done!"

3 months ago

Lorraine star-alt star-alt star-alt star-alt star-alt

"Hi I've just cancelled and received my money back straight away had to wait nearly 2 weeks to get told lies every time we rang and as soon as the money went in it very conveniently passed its mot wouldn't be surprised if somebody that works there wanted that car that is a very poor service and I hope somebody high up investigates this"

3 months ago

Mark North star-alt star-alt star-alt star-alt star-alt

"I bought a car from Carsa in July last year and my whole experience of dealing with Carsa has been a very positive one. I drove from Norwich to the Mountsorrel showroom and was delighted to see that the car I was buying was in excellent condition and exactly as described in the adverts. Carsa also honoured the trade-in price agreed for my previous car. T..." Read more

3 months ago

Stephen Mannering star-alt star-alt star-alt star-alt star-alt

"Pleased with my van ,however I received two separate invoices showing different prices for my vehicle . Plus I took out a 2 year warranty then that very Evening after my van purchase received an email stating they can’t honour that same price offered ."

3 months ago

Customer star-alt star-alt star-alt star-alt star-alt

"The cars are Brillant but the customer service is ridiculous. I have been calling them for last 2 weeks and have written several email but no response has been received. Everytime I get a new executive to give me same assurance that they will resolve the problem. Still awaiting any ACTION."

3 months ago

Shahid Mahmood star-alt star-alt star-alt star-alt star-alt

"Only received one key with the car and the boot shelf is missing and I have been told I will receive 5 days drive away insurance and there system was not working"

3 months ago

Rich star-alt star-alt star-alt star-alt star-alt

"After dealing with carsa for the first time we was greeted from shabs who made me and my family very welcome,he gave me the keys and told us to look round the vehicle as much time as we wanted.the test drive was great and he was there to answer any questions i asked him and after all that he talked us through various options with no pressure . So overall exp..." Read more

3 months ago

Michelle Smith star-alt star-alt star-alt star-alt star-alt

"Would like to say a massive thank you to Tom Robins, made our sale very easy & pleasant. Straight away offered a drink and made to feel very comfortable, explained everything in great and easy detail to understand. No secret costs or charges. Would highly recommend Carsa, Thank you for a pleasant sale, walked away very happy customers 😊"

3 months ago

Dan star-alt star-alt star-alt star-alt star-alt

"Simon and Jeff were very helpful with the whole process, made it very simple but professional. Happy with the car. My part ex cash back matched what was quoted also . Delivery driver was nice and friendly ."

3 months ago

David star-alt star-alt star-alt star-alt star-alt

"Tracey, Chelsea, Sidra, Jeff and Jimmy were all very helpful and made the buying experience very smooth."

3 months ago

Mr O star-alt star-alt star-alt star-alt star-alt

"Excellent service, friendly, informative and most importantly not pushy. Let us test drive on our own. Explained all the finance options etc and helped every step of the way. Would buy from them again!"

3 months ago

Arpad Berkeszi star-alt star-alt star-alt star-alt star-alt

"Excellent service and I am happy with my purchase! :)"

3 months ago

holly warmer star-alt star-alt star-alt star-alt star-alt

"No customer service at all, my boyfriend purchased a car in December, through a part exchange. Paid the fee for change over from private plates and promised a refund as soon as we dropped off the old plates to the car, we have done so and since have not had the refund. Wouldn’t mind but it’s been weeks now and everytime we call we are constantly being fobbed..." Read more

3 months ago

Toby Crump star-alt star-alt star-alt star-alt star-alt

"Helpful pain free and easy when picking new car up"

3 months ago

Kristina Kazaryan star-alt star-alt star-alt star-alt star-alt

"We had a great experience with Carsa. Their personnel were friendly, helpful and knowledgeable and made it very straightforward for me and my husband to get new cars"

3 months ago

russ steel star-alt star-alt star-alt star-alt star-alt

"The experience of buying our i-Pace from Carsa was stress free. They let you go for a decent test drive and answered any questions we had. The process to obtain finance is simple and well explained. I'd recommend them."

3 months ago