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Carsa Reviews & Testimonials

4.5 (4,722)

Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Mr Bhdres Patel star-alt star-alt star-alt star-alt star-alt

"Henry the sales rep was very helpful and polite gave all the info on the car we looked at and would recommend them to friends and family"

a year ago

Kenneth Burns star-alt star-alt star-alt star-alt star-alt

"Treated like dirt by sales manager. Left to fend for myself with no proper final handover-buyer beware. Not a professional outfit, Not really aware of their duties towards my 6 year old special needs child!"

a year ago

A. star-alt star-alt star-alt star-alt star-alt

"I went to try a car with them. They said if i don't like the car and decide not to buy it that they will return the 99£ of the booking back. Is being already 3 weeks and that did not happen… they keep promising and nothing… no worthy the time and loss of money. Thieves"

a year ago

Mobin Afzal star-alt star-alt star-alt star-alt star-alt

"Great customer service, amazing staff and excelente dealing. Very happy with my experience of buying a car."

a year ago

Jan Lintott star-alt star-alt star-alt star-alt star-alt

"A super girl called Jess dealt excellently with us. She explained the ins and outs of car and helped us with the administration side. Thanks Jess."

a year ago

Mr. Stuart Brooks star-alt star-alt star-alt star-alt star-alt

"Had a good experience at halesowen staff where friendly and helpfull my only gripe was the vehicle spec was incorrect not the end of the world but a little annoying"

a year ago

Graham Cassidy star-alt star-alt star-alt star-alt star-alt

"Very welcoming, nice and easy turn over of cars, very professional, great job."

a year ago

AD SAXELBY star-alt star-alt star-alt star-alt star-alt

"Great experience, very welcoming and informative. Taken out for an unpressured test drive and overall inspection of the vehicle. Great price and very competitive. Vijay the sales assistant was professional and friendly throughout and made for a very pleasant transaction. Thankyou 😁"

a year ago

Humaira Ahmad star-alt star-alt star-alt star-alt star-alt

"From Sales Rep 'Simon' to Finance Manager 'Sabeer Hamid' everybody explained things in detail.."

a year ago

joanne thompson star-alt star-alt star-alt star-alt star-alt

"Fantastic easy purchase of my new car. Henry was excellent with all the information"

a year ago

Karen star-alt star-alt star-alt star-alt star-alt

"To start with not a good start, however they turned it round and the service and experince was great . I love the car and would use Carsa again"

a year ago

Anonymous star-alt star-alt star-alt star-alt star-alt

"Kieanna very nice thankyou"

a year ago

Corey Hogg star-alt star-alt star-alt star-alt star-alt

"Fantastic experience from start to finish with friendly and welcoming staff. Would absolutely reccomend."

a year ago

Alex Marcroft star-alt star-alt star-alt star-alt star-alt

"Chelsea was very helpful at the Bradford branch, as was the manager on the front desk. It was efficient, from test driving the car, to a zoom call to pass my finance check to then getting the vehicle taxed and put under warranty. Good prices and the car is a beauty!"

a year ago

Guest star-alt star-alt star-alt star-alt star-alt

"Picked up my new car today and Shannon was fantastic! Extremely knowledgeable and professional through out and makes an excellent coffee! She is an outstanding asset to the team! Thank you once again for making my experience so smooth and easy will be recommending the Durham branch!"

a year ago

GeorgiaG star-alt star-alt star-alt star-alt star-alt

"The staff at Carsa Durham were very helpful through my experience. Debbie helped to answer any questions and got things moving quickly. A thank you to the staff who stayed late after delays when picking up my car!"

a year ago

Shelley Rixon-Fox star-alt star-alt star-alt star-alt star-alt

"Personalised service, the sales team couldn't do enough to help and we're very transparent."

a year ago

Guest star-alt star-alt star-alt star-alt star-alt

"Southampton branch. From start to finish 5 stars... No push sales techniques (thank you Andreea) car super clean.. however noticed on drive home brakes were getting hot on one side. Emailed customer support.. called with 24hrs to book in (next day) fixed there and then at service centre... My advice cars are always going to have previously looked after..." Read more

a year ago

Sylvie Collett star-alt star-alt star-alt star-alt star-alt

"Nice car however customer care is sadly lacking. After paying for the car I was told there was only one key. At no point prior to this had any mention of keys been made so naturally I assumed there would be a spare. The cost of a new key for my vehicle was £271 as it had to be programmed to the vehicle. Carsa refused to reimburse me."

a year ago

Hannah Thomas star-alt star-alt star-alt star-alt star-alt

"Unable to tax car as not given all documents"

a year ago

Phil star-alt star-alt star-alt star-alt star-alt

"Overall we had a good experiance only one day but so far we are we are very happy with the car. The process was straight forward enough the staff were very pleasant although hampered by the dealership building not being 100% ready for opening for whatever reason we don’t know."

a year ago

Daniel Garrett star-alt star-alt star-alt star-alt star-alt

"Nice and easy great car and great staff"

a year ago

lauren hampton star-alt star-alt star-alt star-alt star-alt

"Nice friendly service from Tracy."

a year ago

Dan Hebron star-alt star-alt star-alt star-alt star-alt

"Tracy was an absolute pleasure to deal with - a lovely colleague who is very knowledgeable (and a great sense of humour too!)."

a year ago

Jaz star-alt star-alt star-alt star-alt star-alt

"Absolute poor service for Car leasing and could not provide an update for 10 days. After taking my initial order and money, It went into a black hole and daily calls to Carsa meant meaningless calls to staff that could not provide an update. I then escalated to their Mgmt or Exec team who could not help close my account and remain open. Poor Service, Poor co..." Read more

a year ago