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Carsa Reviews & Testimonials

4.5 (4,722)

Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Julio star-alt star-alt star-alt star-alt star-alt

"Tracy from Bradford was excellent"

10 months ago

Julio star-alt star-alt star-alt star-alt star-alt

"Overall an excellent procedure throughout the process."

10 months ago

Cameron Jameson star-alt star-alt star-alt star-alt star-alt

"Purchased a car from Carsa January, the sales team were very helpful and accommodating, with not having ability to view the vehicle in person they provided me all the information, images and support to make an educated decision on purchasing. They were very helpful in organising delivery and faster than I had expected. The car arrived and was in better cond..." Read more

10 months ago

Susan star-alt star-alt star-alt star-alt star-alt

"Very friendly staff. Very slick process."

10 months ago

Linda star-alt star-alt star-alt star-alt star-alt

"What can we say? Shabs, who we had previously bought a car from, was just as friendly, helpful and knowledgeable as we remembered and answered our queries very quickly. He responded back to our questions out of hours as he always goes the extra mile. He does his best to get to get us a great deal and he didn’t disappoint! We hadn’t thought about buying from..." Read more

10 months ago

Chris Marsh star-alt star-alt star-alt star-alt star-alt

"Absolutely awful customer experience/service. Called on Thursday to book a test drive on Sunday. All booked no problem. Called again on Saturday to make sure car was at branch and that it would be ready. Was told it was. Went on Sunday and car was not at branch AND had been reserved by someone else and sold. Clearly bad internal communication. WOULD NOT..." Read more

10 months ago

Paul star-alt star-alt star-alt star-alt star-alt

"Good service nice car would recommend this company"

10 months ago

Rio star-alt star-alt star-alt star-alt star-alt

"Great experience purchasing a car from Carsa Mountsorrel, they bought the car up from another garage for me to test drive on the same day. Smooth transaction, Shabs was very helpful and professional and ensured everything was done and ready for me to drive away. Would recommend."

10 months ago

John Lancaster star-alt star-alt star-alt star-alt star-alt

"The staff were friendly & efficient, not pushy & I was amazed how easy buying a car driving it away on the same day was"

10 months ago

Prem Limbu star-alt star-alt star-alt star-alt star-alt

"Throughout the car buying process, Jess, Russ and John provided excellent service for my purchase of a BMW X3. The entire team was friendly and supportive, and I highly recommend them to anyone looking to buy a car. Thank you"

10 months ago

Zamir Shah star-alt star-alt star-alt star-alt star-alt

"The down to earth approach"

10 months ago

Lynne Hardy star-alt star-alt star-alt star-alt star-alt

"Very happy with my car no hassle everything went smoothly couldn't of asked for better customer service highly recommend"

10 months ago

Sameera star-alt star-alt star-alt star-alt star-alt

"Great nice clean cars. Staff was very helpful and professional specially Sabeer Hamid, went through all the paperwork and gave us good deals. Will definitely recommend to family and friends."

a year ago

Andreas Askotis star-alt star-alt star-alt star-alt star-alt

"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to..." Read more

a year ago

Alexandros A star-alt star-alt star-alt star-alt star-alt

"Carsa claims “Our aim is to offer a transparent and honest service ensuring our customers benefit from unrivalled access to the widest range of vehicles.” However this was not the case for me at all.I have given a deposit for a car that i purchased for a private client.Before i even got the chance to pay the full amount, Carsa has declined the deal due to sp..." Read more

a year ago

Mike Abbott star-alt star-alt star-alt star-alt star-alt

"Chelsea was extremely helpful, as was the whole team"

a year ago

Simon Whaley star-alt star-alt star-alt star-alt star-alt

"Fantastic. We've bought our 3rd car from Carsa. The quality and value of the cars is excellent and the Customer Service is wonderful, especially Shauna - many thanks."

a year ago

Mark Steeeter star-alt star-alt star-alt star-alt star-alt

"Excellent service as always. Tese are a tried and testes Company used many times by myself...you won't go wrong! Mark, Courtesy Taxis, Norwich,"

a year ago

Jason Barber star-alt star-alt star-alt star-alt star-alt

"I hadn’t seen the Jag IPace, electric car, before I bought it…. the main five comments are:- 1) the handover was done by someone that I hadn’t met before (not the person that I had “sealed the deal” with) - they had no background info on what had already been discussed. “Obviously Carsa hadn’t had their own handover”, but this seemed a normal sequence of ev..." Read more

a year ago

Luke Clark star-alt star-alt star-alt star-alt star-alt

"Really helpful staff who provide a great service, would highly recommend the dealership for others that are buying cars! Sabeer was very friendly and helpful!"

a year ago

Karen star-alt star-alt star-alt star-alt star-alt

"The staff were very good. Henry who looked after us to begin with was extremely helpful and answered our questions without being overbearing with sales pitches. Shabs who dealt with the paperwork was very professional and knew his stuff. A really enjoyable experience well done!"

a year ago

Lorraine star-alt star-alt star-alt star-alt star-alt

"Hi I've just cancelled and received my money back straight away had to wait nearly 2 weeks to get told lies every time we rang and as soon as the money went in it very conveniently passed its mot wouldn't be surprised if somebody that works there wanted that car that is a very poor service and I hope somebody high up investigates this"

a year ago

Mark North star-alt star-alt star-alt star-alt star-alt

"I bought a car from Carsa in July last year and my whole experience of dealing with Carsa has been a very positive one. I drove from Norwich to the Mountsorrel showroom and was delighted to see that the car I was buying was in excellent condition and exactly as described in the adverts. Carsa also honoured the trade-in price agreed for my previous car. T..." Read more

a year ago

Stephen Mannering star-alt star-alt star-alt star-alt star-alt

"Pleased with my van ,however I received two separate invoices showing different prices for my vehicle . Plus I took out a 2 year warranty then that very Evening after my van purchase received an email stating they can’t honour that same price offered ."

a year ago

Customer star-alt star-alt star-alt star-alt star-alt

"The cars are Brillant but the customer service is ridiculous. I have been calling them for last 2 weeks and have written several email but no response has been received. Everytime I get a new executive to give me same assurance that they will resolve the problem. Still awaiting any ACTION."

a year ago