About Carsa
Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.
At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.
With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.
The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!
Phone
Address
Carsa
258 Bridge Rd
Southampton
SO31 7FL
AutoTrader "wrinkly" Sue
Andy Carter
"Excellent customer service and really pleased with our car. Small glitches resolved while we waited. Thanks to Dan, Jacob and Anil."
2 years ago
Cassy Lally
"Very easy process, staff were extremely helpful and friendly. Really happy with the service received."
2 years ago
Richard Moy
"Really happy with Matthew at Bradford always smiling."
2 years ago
Mr Gell
"Miss leading information. Vehicle tax on website quote £165.00. then told it would be £350. It was then pointed out that II should have read small print (very small I ). The vehicle was quoted as a Ford Edge Sport.in actual fact it is ST line. When inspecting the car I noticed that the N/S/F tyre was almost illegal.However you did agree to give me a contribu..." Read more
2 years ago
Mubbashar Choudary
"Very unprofessional staff, rude manner, very bad demeanor. No, customer service skills. Each time we asked a question it felt like we shouldn't have done, we we felt guilty, one of the representatives who went for the test drive (Jamie) he was very untidy and no customer service skills. Very blunt with his replies, I would never use Carsa again and certainl..." Read more
2 years ago
IanS
"Smooth purchasing process. Dating error on the extended warranty I took out, but within 2hrs of reporting this back to the Mountsorrel showroom the following day, fresh documents were emailed out to me with the correct warranty start date etc. Great service."
2 years ago
Countrygirl
"Everything was arranged on the phone and was told the finance was approved and an appointment was made for click and collect. When I arrived at the dealership I was told I was in a queue for a zoom call to go through the finance. I waited over an hour before being seen, then I was informed the finance application needed to be sent to the finance company for..." Read more
2 years ago
christopher swan
"Just wanted to get a extended warranty , no joy on the phone , went to carsa sailsbury fareham, boom telephone no and found Steve Irwin boom job done"
2 years ago
Joe Matson
"Kianna and her team were brilliant in working a really good deal for me I would highly recommend."
2 years ago
Narinder
"No words to explain. Very good experience with phone calls, Staff meet n greet on the top explaining each n every thing very briefly."
2 years ago
Luke
"I recently had the pleasure of contacting Jordana (part of the customer care team) who made me outlook of the company change completely after having some information unclear that did cause quite of a lot of distress. Jordana was able to understand my view and organize a generous refund (gesture of goodwill) and genuinely changed my whole outlook on the compa..." Read more
2 years ago
IanS
"Great purchasing process. Great customer service"
2 years ago
Nick Mitchell
"Purchased a vehicle with what was advertised as having service history. Questioned why the service book wasn't in the vehicle and was told there all in Southampton office and will be sent out. This should of raised a red flag but naively I believed it. No service history book but instead an emailed sheet saying its had 2 services. Poor show to say the leas..." Read more
2 years ago
Zerin
"The inspection report stated everything was working. After bringing it home we found the rear brake light not working, left indicator not working. We took it to the garage the next day and were told The electrical wiring to the lights and indicator is damaged. Inspection report specifically mentions it’s all working"
2 years ago
Naheed from Bradford West Yorkhire
"Staff were helpful. Especially Tracy who took me for the first 2 test drives and then found me the right car on my first visit. Nissan Qashqai. Becky was more than helpful and patient too when winding up the Sale, as all the technical stuff took me ages. Love my car. Thank you!"
2 years ago
Wrighty
"The team in the Bradford branch were great the sales team in Southampton also worked hard on the deal, Santander dropped the ball making us all wait while they decided to payout the finance. Lauren and her team were great"
2 years ago
Emily
"Although I am happy with my car, I feel that the experience of buying it at Carsa could have been better. There wad a lot of waiting around to get someone's attention and when we did, they didn't know I was collecting my car and not having a test drive. Also little things like being offered a seat and a drink would go a long way."
2 years ago
Christopher Jeffs
"Everyone was friendly and welcoming. Very accommodating as to helping reducing costs on the vehicle as well."
2 years ago
Matthew .Ogarro
"The whole experience was hassle free, everyone was so polite and pleasant and our Sale guy Anil was amazing."
2 years ago
Nigel Metcalf
"Dan at mount sorrel was very helpfull and the customer service was excellent. Only downside was lack of attention to valeting on the alloys which I wads lead to believe had been done. Overall though I would return as a customer to Carsa"
2 years ago
Aimee
"If I could go back in time I would not buy a car from Carsa. I saw the car on auto trader and phoned Carsa to get more details, the car was exactly the spec I wanted and looked great in the photos so I reserved it and went to sort out my car finance. An advisor phoned me the next morning to confirm I had finance in place and unfortunately my experience went..." Read more
2 years ago
Mike
"Welcoming team on arrival. Quite a swift process getting the car for a test drive as it was ready waiting at my appointment time. Had to persuade to take more than £100 credit card transaction, but worked out in the end. Car dash said the key needed the battery changed on test drive. Despite me asking several times and being told it was done, it wasn’t sort..." Read more
2 years ago
Kirilee
"The customer service was amazing. The staff went above and beyond to ensure we were happy. Would definitely recommend!"
2 years ago
Mr Terence Ratchford
"Great customer service from the professional salesman Anil"
2 years ago
"We were dealt with in a professional and friendly manner. We were very happy with the service we received, all the staff were willing to spend time with us to meet our requirements. Would definitely buy another car from Carsa."
2 years ago