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Carsa Reviews & Testimonials

4.5 (4,722)

Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

John Steed star-alt star-alt star-alt star-alt star-alt

"Saw a car yesterday and returned today to purchase it. The whole process was a little strange at first due to zoom call but the staff were very friendly and helpful, particularly Saj and Mark who helped with the handover. The valeting was superb."

2 years ago

Bright Mzila star-alt star-alt star-alt star-alt star-alt

"Very helpful, good experience"

2 years ago

Darren Summers star-alt star-alt star-alt star-alt star-alt

"Good service and customer care!"

2 years ago

Lynda Payr-White star-alt star-alt star-alt star-alt star-alt

"So pleased with the purchase of our new car from Carsa. Dealing with Carsa was so easy, very helpful staff, quick to respond to Emails, Carsa kept in touch through every part of the sale, emails were updated as the sale progressed. Very happy experience, we would definitely recommend Carsa ."

2 years ago

Rachel Baddeley star-alt star-alt star-alt star-alt star-alt

"After a problem with the bank transfer the guys at Carsa Loughborough were amazing Tried to help as much as they could"

2 years ago

Tony Smigh star-alt star-alt star-alt star-alt star-alt

"From the wheel jack missing, no sat nav working on top of a 3hr change over (with children) leaves me a bit confused as the staff seemed helpful enough but no real focus towards customer satisfaction. Tyre pressure warning light on way home means the 100 mile return trip was as stressful as the purchase. Now also realised that the v5 of our part exchanged..." Read more

2 years ago

Ian Mcmanues star-alt star-alt star-alt star-alt star-alt

"Great service from Abu made the whole experience of buying a new car nice and easy"

2 years ago

Alisha Kahn star-alt star-alt star-alt star-alt star-alt

"Didn’t end up buying the car today unfortunately, however Firaz was great! A kind and true gentleman, made the whole process easy and efficient, will definitely be coming back after viewing a few more cars"

2 years ago

Harry Boyd star-alt star-alt star-alt star-alt star-alt

"Great service throughout. Quick and simple massive thanks to Firaz at the bradford dealership for all his help"

2 years ago

Jordan Tattersall star-alt star-alt star-alt star-alt star-alt

"Great service from Abu class job"

2 years ago

Brittany Martin star-alt star-alt star-alt star-alt star-alt

"It took a bit of time to get to speak to someone, hence why 4 star instead of 5 but when Tracy came to help us she was so helpful, friendly and really made us feel at ease. Other places we have been have made us feel pressured, not taken seriously as we are younger. If there is another car across the country, they have said they can bring it up for us to loo..." Read more

2 years ago

Stephen Gilchrist star-alt star-alt star-alt star-alt star-alt

"Great and easy buying experience, Great customer service from Firaz and really happy with my new car. Thanks"

2 years ago

Mr Maxwell star-alt star-alt star-alt star-alt star-alt

"Perfect service in store. Friendly and efficient. Thank you Abu Not convinced about the delivery, a lot of haggling needed to get it sorted, and it still wasn’t the desired outcome Eventually 2 people delivered the car, it was just annoying and frustrating how reluctant the seller was to do so despite offering the full price"

2 years ago

Abigail Eastman star-alt star-alt star-alt star-alt star-alt

"Great service, very smooth process from start to finish."

2 years ago

Aamir S star-alt star-alt star-alt star-alt star-alt

"Good custmer service"

2 years ago

Emma star-alt star-alt star-alt star-alt star-alt

"I have had great experience with Carsa from beginning to end. Highly recommended. Jacob (mountsorrel) was excellent. Malcolm via zoom was very helpful and explained everything in detail without the hard sale. Also a big thank you to Hein who helped getting the car transferred to a local branch and helped arrange test drives etc. thanks again guys!!"

2 years ago

KR Nair star-alt star-alt star-alt star-alt star-alt

"Very friendly support staff ensured we understand very bit if details and clarity of procedures enabled a smooth hand over. Specially Chloe, Tom and Jeff were very helpful with the overall procedures for the day."

2 years ago

Paul Mine star-alt star-alt star-alt star-alt star-alt

"Dealing with Carsa and their staff today was a pleasure. No pressure in up-selling, just given the details and options."

2 years ago

Peter Evans star-alt star-alt star-alt star-alt star-alt

"The complete experience - customer sales and customer service was 5 star! The team made the process painless with no added stress! Everything was done in a 2 hour timeframe! Honest service with a smile, nothing was an issue! Thank you the Carsa Team!!!"

2 years ago

Mr James Herbert star-alt star-alt star-alt star-alt star-alt

"Sales man on zoom call was very rude both to myself and a member of Carsa staff. He had the young lady in tears, he also rang another member staff at the branch and was rude to her. Follow up review Once Carsa have the sale they do not want to know about any problems, I have had the car 18 days and I have taken to a Mercedes’ dealer who recommends over £800..." Read more

2 years ago

Customer star-alt star-alt star-alt star-alt star-alt

"Kia Sportage £15k Pro’s - no cost to transfer car to local branch. Friendly staff at local branch. Helpful on the phone. Con’s - Car arrived with warning service light on and very low tyre tread on one wheel which they refused to replace. Car serviced by them which invalidated 5 the year Kia warranty. Sale done on zoom - which didn’t help when you have issue..." Read more

2 years ago

Eddie star-alt star-alt star-alt star-alt star-alt

"Can’t fault it. Easy to deal with from start to finish, great service."

2 years ago

David Lee star-alt star-alt star-alt star-alt star-alt

"Excellent service. Like doing business with close friends. Very friendly approach with no pressure to purchase add ins"

2 years ago

Tony Matsh star-alt star-alt star-alt star-alt star-alt

"Firaz was very helpful and a pleasure to have, delighted with the experience today"

2 years ago

Paul Suteu star-alt star-alt star-alt star-alt star-alt

"Respectful, helpful and had provide the requested information. Firaz"

2 years ago