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Carsa Reviews & Testimonials

4.6 (2,686)

Reviews: 2,686


5
81%
4
8%
3
3%
2
2%
1
6%

89% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Andrew Young star-alt star-alt star-alt star-alt star-alt

"The car is brilliant, however there was a complete lack of communication from Carsa. After I paid the deposit, I was the one who had to keep calling and asking when I’d receive more information. They even asked for payment without me receiving any invoice. The process was very frustrating, the only good thing was the car itself."

a year ago

Edwin Newitt star-alt star-alt star-alt star-alt star-alt

"I've just completed a car sale to Carsa. It went perfectly. All members of staff contacted by phone or in person were very professional throughout. On the day of handover there was no stress. I ended up with a very satisfactory price. Thank you team."

a year ago

Nigel Edwards star-alt star-alt star-alt star-alt star-alt

"Was my experience not typical? I don't know, but I feel it deserves to be shared. I paid a deposit to buy a car and said I couldn't make it that weekend, which was 29th & 30th April, but would be okay to come the following weekend. However Carsa were keen to make the sale before month-end and offered me an extra £500 for my part-ex as an incentive, so I reo..." Read more

a year ago

RB star-alt star-alt star-alt star-alt star-alt

"Disappointed with aftersale care. In my experience once they have your money they leave you to your own devices and aren't really bothered about looking after you. Good customer service is how you are treated after the sale, not before - it comes off as an underhanded tactic with the aim of procuring your money."

a year ago

Ms Earnshaw-Briggs star-alt star-alt star-alt star-alt star-alt

"Good price but your processes are cluncky and very long winded"

a year ago

john mitchell star-alt star-alt star-alt star-alt star-alt

"Fantastic clarity"

a year ago

Florin-Razvan Diaconu star-alt star-alt star-alt star-alt star-alt

"Very very professional guys especially John."

a year ago

customerl star-alt star-alt star-alt star-alt star-alt

"Had an appointment for 16.00, promptly arrived at 15.45...greeted with a smile and a pleasant handshake,by Gideon.. Had to wait a short while, for test drive but all ok...process a bit of a wait but procedure was painless, and easy...total completion 2hrs ..only due to some details mislaid, however very pleased. Well done CARSA..just wait and see how any af..." Read more

a year ago

Steven Benn star-alt star-alt star-alt star-alt star-alt

"Matt dealt with me onsite. Cracking bloke I had no intention to buy that day but did anyways. Huge help from Tom and Malcolm also in talking through the nitty gritty. Great experience will use again!"

a year ago

Customer star-alt star-alt star-alt star-alt star-alt

"Great experience from start to finish. Staff extremely friendly and happy to help. Smooth and quick process. Big thanks to Steve Irving with the finance team, excellent customer service."

a year ago

Stuart star-alt star-alt star-alt star-alt star-alt

"Straight-forward advice. Friendly team."

a year ago

Lee Wood star-alt star-alt star-alt star-alt star-alt

"The on site team were friendly and helpful."

a year ago

Hitman Gurung star-alt star-alt star-alt star-alt star-alt

"Great customer service Thanks to the staff named James who helped me alot"

a year ago

Kana Aravinthan star-alt star-alt star-alt star-alt star-alt

"Do not buy a car and do your review as they will encourage you to do so (immediately-do not fall for CARSA trick) ,do the review after few months after you have driven the car properly and also properly checked by AA or RAC etc if possible, I had a really bad experience with CARSA , bought a car for nearly 12K last July and done only 3000 miles so far and it..." Read more

a year ago

REBECCA star-alt star-alt star-alt star-alt star-alt

"Quick simple and easy car purchase. Car was bought down to mu local branch and appointment made. Gideon at Southampton was very helpful"

a year ago

K RAINDI star-alt star-alt star-alt star-alt star-alt

"Saw ad on autotrader & replied. paid £99 deposit to bring to closer depot. Car as described/tried & ok/agreed. Tried to add £199 "docs/arrangement/management fee" & I refused. then tgried to run a higher % hp also refused & offered to cancel. suddenly all agreed. Handover efficient. No time wasting as others eg Available car etc I boiught car yrs ago & colle..." Read more

a year ago

Madalina star-alt star-alt star-alt star-alt star-alt

"We had a good experience at CARSA, in buying our new car. Anil gave us all the details we needed in a professional and friendly way. We are happy with our choice made with CARSA."

a year ago

Mike Sweeney star-alt star-alt star-alt star-alt star-alt

"Friendly, informative, efficient and great cup of hot chocolate"

a year ago

Anonymous star-alt star-alt star-alt star-alt star-alt

"Unfortunately could not come to a deal as their part exchange valuation was very low due to my car being modified. However the staff were very attentive and helpful. I would recommend this place, ensuring your car is not modified. Sindra was helpful."

a year ago

Gurvinder Singh star-alt star-alt star-alt star-alt star-alt

"Very nice and pulaite.xxx"

a year ago

Michael Clark star-alt star-alt star-alt star-alt star-alt

"Excellent customer service"

a year ago

Cagri Turan star-alt star-alt star-alt star-alt star-alt

"everything is very good customer service was really excellent thank you all again for their interest and relevance A clean reliable company"

a year ago

Daniel McD star-alt star-alt star-alt star-alt star-alt

"Super easy and quick service. Everything was explained in enough detail throughout but with no pressure."

a year ago

Russell Goldsmid star-alt star-alt star-alt star-alt star-alt

"Very helpful and knowledgable salesperson, everything was sorted out very quickly"

a year ago

LUCIANA MORT star-alt star-alt star-alt star-alt star-alt

"It was really great getting in touch with Carsa for my first and new car purchased. Carsa is very helpful with customer's preferable car and very patience with people who patronise them, keep it up! Thank you Carsa 😊 💓 ☺️"

a year ago