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Carsa Reviews & Testimonials

4.5 (4,722)

Reviews: 4,722


5
81%
4
7%
3
3%
2
2%
1
8%

88% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they don’t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Don’t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Michael star-alt star-alt star-alt star-alt star-alt

"Telephoned carsa informing of the major problems with car I just purchased from them.NOT A SINGLE REPLAY back .Very very poor after sales."

a year ago

Hardeep star-alt star-alt star-alt star-alt star-alt

"Everything was really good… The staff are really helpful and friendly. The car was lovely. Casey was an absolute star in the Bradford branch. The only downfall for us was the process took a long time because of the online format."

a year ago

Damian Hern star-alt star-alt star-alt star-alt star-alt

"Casey was fab, service was really quick and easy. Highly recommended if buying a 2nd hand car."

a year ago

Craig Russell star-alt star-alt star-alt star-alt star-alt

"Realised a day later that we already had nearly a year left on main dealer warranty. So didn't need extended warranty, we should have been told that. Also Auto Protect warranty have hundreds of bad reviews, not confident with that at all."

a year ago

Jaya Satish star-alt star-alt star-alt star-alt star-alt

"Based on my experience the rating is for the sales folks . The finance guy was very cooperative and good"

a year ago

doug brown star-alt star-alt star-alt star-alt star-alt

"great service from everyone on site ! Thank you."

a year ago

Smtruwan86 star-alt star-alt star-alt star-alt star-alt

"Well communicated since my finance application online, got a reasonable deal from one of their lender even though i have poor credit score. Collection day was so smooth and had nice test drive and got a good deal on part exchange too. You need to allow at least 5 hrs if you do finance and part exchange to be done in the same day. Overall nice and friendly sa..." Read more

a year ago

Althea Stentiford star-alt star-alt star-alt star-alt star-alt

"Everyone was super helpful, the car was perfect and all pre discussed figures were honoured."

a year ago

Wayne star-alt star-alt star-alt star-alt star-alt

"Different people from previous days sorting out car finance was checked then agreed price then phone call day after saying was £100 extra. Nice people in general though."

a year ago

Donatas Sapalas star-alt star-alt star-alt star-alt star-alt

"Super Carsa stuff…"

a year ago

Nichola Ellison star-alt star-alt star-alt star-alt star-alt

"We had a great experience from start to finish, customer services were excellent, and Tracey at the Bradford branch was really helpful! So far really happy with my new car!"

a year ago

Martin W star-alt star-alt star-alt star-alt star-alt

"Overall a great experience from start to finish, Jess was knowledgeable, polite, friendly and engaging, she answered all my questions regarding the purchase, despite being a very busy branch she was never flustered and did everything with a smile as were my observations with other staff also Well done Jess and team"

a year ago

Barry star-alt star-alt star-alt star-alt star-alt

"The car was fine and as described but delivery was a disaster Promised for 12 noon rang at 1pm told be with me any minute rang again at 3pm and told hadn’t left till 1.15pm but with me shortly Eventually arrived at 4.30 causing me to miss a 4pm appointment"

a year ago

Alicja Szelagowska star-alt star-alt star-alt star-alt star-alt

"nice service"

a year ago

Mrs J Davies star-alt star-alt star-alt star-alt star-alt

"We bought our T Roc yesterday and found it a good experience, Matthew, Becky and Tracey we found to be very helpful, plenty of tea and time to arrive at our decision without pressure to do so. In particular-a mention to Tom Merrit who we spoke via Zoom, we were comfortable with that method, don’t be put off if you’re apprehensive about it. Tom arranged all t..." Read more

a year ago

David Thorne star-alt star-alt star-alt star-alt star-alt

"Professional, helpful and friendly from start to finish. No pressure sales. Everything really is your own decision. Would highly recommend."

a year ago

Kathryn Douglas star-alt star-alt star-alt star-alt star-alt

"Carsa at Mountsorrel. The worst car buying experience in my life. The car should’ve had a 214 point vehicle check. Within 24 hours it was evident this hadn’t been done. Spark plugs badly corroded, injector coils water damaged, passenger speaker inoperable. Misfiring, Nox sensor fault, rear diff problem. Going backwards and forwards trying to sort the car ou..." Read more

a year ago

Mr Kevin Hartley - Fresh Is Best star-alt star-alt star-alt star-alt star-alt

"All I would say is make sure you do your homework and read the T&Cs. Lot of incompetence from the floor staff. They will try to upsell extras and warranties, shine protection etc. Check and make sure the car you are buying qualifies! I am not bitter, just wasted three weeks of my time!"

a year ago

Graham Simpson star-alt star-alt star-alt star-alt star-alt

"On a very busy Monday, the whole Carsa Southampton team dealt with the customers efficiently & politely. Jess took our details and organised the cars quickly and with confidence. The whole experience gave us confidence that the company looked after the customers well, whilst promoting the business and sales. I would recommend them in the future."

a year ago

DAVID WILKINSON star-alt star-alt star-alt star-alt star-alt

"Tracy was exceptional, very informative and helpful. Bought a car and will definitely use Carsa again"

a year ago

RASHID/ABDUL MR star-alt star-alt star-alt star-alt star-alt

"Pleasant experience"

a year ago

Ganga star-alt star-alt star-alt star-alt star-alt

"The car met my expectations.staff (Mr john) who did the administration work for me was very nice guy."

a year ago

Adrian Hussey star-alt star-alt star-alt star-alt star-alt

"Service was excellent went smoothly and I noticed that the car had a few problems but phoned back and quickly got a response for the repairs to be done"

a year ago

Chloe Jenkins star-alt star-alt star-alt star-alt star-alt

"Hassle free, no hard sell. Car as described and pictured"

a year ago

Solomon Shehata star-alt star-alt star-alt star-alt star-alt

"Went in to buy a car but the salesman tried adding on a £200 admin fee out of nowhere. This admin fee was not listed whatsoever on auto trader. The engine warning light also came on 2 hours after I drove the car away."

a year ago