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Carsa Reviews & Testimonials

4.6 (2,686)

Reviews: 2,686


5
81%
4
8%
3
3%
2
2%
1
6%

89% of customers would recommend Carsa

Carsa logo

About Carsa


Newly founded in 2020, we are looking to change how you can buy your car. With many dealers offering an online-only buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the people have grown to dislike.

At Carsa we have a firm belief that you should be able to visit a showroom in a hassle-free low-stress environment where the coffee is always hot, and the atmosphere is always vibrant. We are not here to make a quick sale and instead will work with you finding you the perfect car that will fit within your budget. We have a range of stock that is competitively priced using AutoTrader daily pricing data so you can be sure you are getting the car for the best price.

With the latest video-conferencing technology available the Specialists are always on hand to help when you have questions, and our showroom hosts are there on-site to ensure your experience is the best it can be. With sites in Southampton, Mountsorrel & Bradford we offer Click & Collect from these locations, but we also offer Home Delivery nationwide.

The knowledge of the team in car sales goes back over many decades so what they donā€™t know about cars is not worth knowing. With knowledge from franchise, independent and car supermarkets, our staff have a passion to help you find a car that is right for you and will make it an easy and enjoyable time. Donā€™t just take our word for it, our customers agree and have rated us excellent on here!

Email

social@carsa.co.uk

Phone

0333 044 1559

Address

Carsa

258 Bridge Rd

Southampton

SO31 7FL

Gemma Smith star-alt star-alt star-alt star-alt star-alt

"What an experience Tom at the Southampton branch was true to his word car was better than 100 percent. would highly recommend šŸ‘"

5 months ago

Howard Chadwick star-alt star-alt star-alt star-alt star-alt

"Good choice of cars, very professional service and sensible prices and trade in price"

5 months ago

Hazel Mukarakate star-alt star-alt star-alt star-alt star-alt

"My experience with Carsa was brilliant, this was my first time buying a car on finance and Iā€™m glad it was with them. Shabs was great ensuring I had all the information to make an informed decision. All the people were friendly and patient (it takes a while to make decisions lol). Without a doubt had the best deal compared to other competitors."

5 months ago

Quanita Forbes star-alt star-alt star-alt star-alt star-alt

"Sabeer made the process quick and easy. Communication is amazing really friendly, my car has been delivered and itā€™s looks amazing I love it thank you Sabeer Hamid at Carsa"

5 months ago

Candice Morrison star-alt star-alt star-alt star-alt star-alt

"Tom Robbins was fantastic!! Elgreat service"

5 months ago

Abi Bayles star-alt star-alt star-alt star-alt star-alt

"I have recently purchased a car from Carsa Durham and was dealt with by Aiden, one of their team members. Nothing was too much for him and he was a pleasure to deal with. I would highly recommend purchasing a car through Carsa Durham, they go above and beyond in order to help their customers."

5 months ago

Daniel Male star-alt star-alt star-alt star-alt star-alt

"My experience with Carsa was great, from the moment you walked in you were greeted with a friendly smile. Communication was fantastic and I couldnā€™t fault any of it. Test drive, bought and drove away with the car same day. I was served by Katie and she was brilliant."

5 months ago

Mr Zaman star-alt star-alt star-alt star-alt star-alt

"Main call centre do not relay clear messages to the branch therefore mis information on a few occasions. Good follow up but had to contact again as wrong amount taken."

5 months ago

Laura star-alt star-alt star-alt star-alt star-alt

"DO NOT BUY A CAR FROM HERE - bought a car in July with 3 months warranty. 2 months later I have issues with my car of which I was told to pay Ā£50 for diagnostics and then they would repair it following the report from Halfords. Called several times and couldnā€™t get through to anyone in customer care. Was told they can only provide a courtesy car for 3 days..." Read more

5 months ago

Andy MacDonald star-alt star-alt star-alt star-alt star-alt

"Bought an Audi Q3 sport back from CARSA at the end of August 23, I took out extra warranty through CARSA for reassurance. And now the car is sitting on my driveway warning lights on the dash and a message saying no reverse gear, transmission problem. Just over two months since I purchased it from CARSA. Trying to speak with anyone at their customer care is n..." Read more

5 months ago

James star-alt star-alt star-alt star-alt star-alt

"Seemless experience, friendly staff, car as described."

5 months ago

Jay Acharya star-alt star-alt star-alt star-alt star-alt

"I recently purchased a car from Carsa, and while there were some positive aspects, there were also notable drawbacks. Vijay, the salesman, was incredibly helpful, and the car itself exceeded expectations. However, the scheduled appointment started an hour late, leading to a frustrating wait. The remote paperwork process with the financial company was excruci..." Read more

5 months ago

Michael Johnson star-alt star-alt star-alt star-alt star-alt

"Thanks to Joe, great experience could do enough ror me, great buying experience with great staff."

5 months ago

Nick Vasey star-alt star-alt star-alt star-alt star-alt

"Great customer service by Debbie at the Durham branch. Went in not having a clue what I wanted to purchase and she was incredibly friendly and helpful throughout the experience with no pressure to purchase anything."

5 months ago

Stephen Ward star-alt star-alt star-alt star-alt star-alt

"From start to finish at carsa durham dealt with Katie who was really helpful. Not pushy or trying to upsell anything. Really friendly and great choice of cars. Had the car ready in less then 16 hours. Great service"

5 months ago

Pedro Gonzalez Rivero star-alt star-alt star-alt star-alt star-alt

"excellent customer service, constant concern for our well-being while we waited to process the documents, highly recommended"

5 months ago

Mick Gray star-alt star-alt star-alt star-alt star-alt

"Fantastic service from first enquiry to vehicle delivery. Revert member of the team was knowledgeable and professional"

5 months ago

Olie Scarfe star-alt star-alt star-alt star-alt star-alt

"Lovely to deal with pre sale. Helpful and responsive. Unfortunately, they then reinforced the age old issue consumers have with car dealers; getting shafted in the post sales. Service and comms were great, superb responsiveness all the way through. Guy I dealt with (Hein, I believe) very helpful. Unfortunately the car was delivered with an obvious staining..." Read more

5 months ago

J Rupert star-alt star-alt star-alt star-alt star-alt

"Everyone is friendly and make the experience comfortable At times it did feel a little rushed after ud decided on the car but someone was available to answer my questions mostly Shabs did his best to ensure I understood the extras"

5 months ago

Andrew star-alt star-alt star-alt star-alt star-alt

"All very polite and good customer service, the female who accompanied our test drive was very pleasant and helpful indeed. There are a couple of issues below for your information . 1.Very surprised that when talking about the car & trade in of the old car we could here the conversation in the next room about the finance etc of the next customer (data prote..." Read more

5 months ago

Blerim Bullatovci star-alt star-alt star-alt star-alt star-alt

"Very helpful gentleman and polite.It was pleasure meeting and made easy to purchase the car. Strongly recommend. Thank you"

5 months ago

Mukesh Jagjivan star-alt star-alt star-alt star-alt star-alt

"Car buying was very smooth all went well, apart for the car did not come with a spare wheel and jack after spending Ā£31500, emailed customer care, but no positive response."

5 months ago

Mohamed ALMAZ star-alt star-alt star-alt star-alt star-alt

"My car-buying ordeal was dreadful. Despite reserving a car and traveling from Blackburn to Bradford, the vehicle emitted a helicopter-like noise. They hadn't inspected it thoroughly beforehand, leaving me waiting for three hours only to be told to consider another car. To top it off, they dropped me off far from the railway station and suggested I walk the r..." Read more

5 months ago

Ks star-alt star-alt star-alt star-alt star-alt

"Improved buying process would help. Negotiation of price with a ā€˜managerā€™ in another room that the sales person has to go back and forth to is unsatisfactory. Make the prices feel staged. The polite process would be for the manager to come out and speak directly to the customer"

5 months ago

Mark Steeeter star-alt star-alt star-alt star-alt star-alt

"Great friendly personal service that starts from the first phone call through to an honest purchase,great cars everytime exactly as advertised. Great delivery service also by Julian,punctual and takes great care in all he does."

5 months ago